Waiting time
He started fighting for waiting time even though we had 90 minutes waiting time and only used 60 minutes
Extremely disappointed
The service itself was quick and the delivery was handled neatly. However, the experience with the payment was extremely disappointing.
After the delivery was completed, we were suddenly asked to pay an additional amount on the claim that the address provided was incorrect. The address was correct, and we had no reasonable way to argue or resolve the issue with the driver partner at that point. We ended up paying the additional amount simply because we were put in that situation.
What is even more concerning is the difference in the amount. We had initially paid ₹100, and the amount shown/communicated was around ₹1,200 in total. However, by the end, we were made to pay ₹1,900, excluding the ₹100 Porter charge.
When we contacted customer support, we were told that they would connect us with the partner and then process a refund if applicable.
This raises a very basic question: if I could have discussed and resolved the issue directly with the partner, why would I be forced to pay the additional amount first and then go through customer support to request a refund?
After the delivery was completed, we were suddenly asked to pay an additional amount on the claim that the address provided was incorrect. The address was correct, and we had no reasonable way to argue or resolve the issue with the driver partner at that point. We ended up paying the additional amount simply because we were put in that situation.
What is even more concerning is the difference in the amount. We had initially paid ₹100, and the amount shown/communicated was around ₹1,200 in total. However, by the end, we were made to pay ₹1,900, excluding the ₹100 Porter charge.
When we contacted customer support, we were told that they would connect us with the partner and then process a refund if applicable.
This raises a very basic question: if I could have discussed and resolved the issue directly with the partner, why would I be forced to pay the additional amount first and then go through customer support to request a refund?
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Service
Good
Fraud app
6 km charged 1000 un time
Service
Great
