Spamming people with multiple notifications in a day
The CRM team of this company should be fired. The app sends out multiple notifications a day thst makes zero sense. For some reason the app sends notifications about airports a lot. It’s a utility app. We use because we have to. Just because you send a notification doesn’t mean I will book a ride, if I don’t want to go out. Idiots.
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Great service, glitchy app!
I wish I could rate this higher. It's a great service. I love it and use it every day! Prices are significantly lower than the competition, and I feel they are genuinely customer friendly without price gouging, surge pricing or cancellations that are rampant in other apps.
HOWEVER!
The big caveat is their glitchy app. While it has improved in some aspects in recent updates (location tracking is now better), the app has an infuriating tendency to match you with a driver BUT THEN NOT SHOW IT! This creates a frustrating experience each time where I'm left waiting and frustrated that I've not found the ride. Then I end up picking up a ride on another platform, and I get a call from a driver who says he's been waiting for me for some time, but which I cannot see on the app. I then have to restart the app to be able to cancel the ride, leaving both me and the driver extremely frustrated.
HOWEVER!
The big caveat is their glitchy app. While it has improved in some aspects in recent updates (location tracking is now better), the app has an infuriating tendency to match you with a driver BUT THEN NOT SHOW IT! This creates a frustrating experience each time where I'm left waiting and frustrated that I've not found the ride. Then I end up picking up a ride on another platform, and I get a call from a driver who says he's been waiting for me for some time, but which I cannot see on the app. I then have to restart the app to be able to cancel the ride, leaving both me and the driver extremely frustrated.
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Response from developer
Hi Venu, thank you for your continued support and for sharing your detailed feedback. We're glad you value our service. We've noted the issue with ride matches not appearing in the app and will share it with our team as we continue improving the app experience. Thank you for helping us do better.
What a friendly and happy driver.
Made my day.
Happy
Good for us…👍
Dynamic fare update missing
I was informed by the app support after a confusing ride that the fare doesn’t update in Namma Yatri if the actual route changes versus the original proposed route. This seems to be a standard feature on all other ride apps, leading to confusion here. The driver asked me for a higher fare than shown on the app, which I would have been happy to pay - as long as it showed up on the app. Else I have to rely on the word of the driver, which might not be the most reliable number in some cases. This app is my go-to app for ride booking due to ease of booking and overall ease, but this seems to be a major missing feature that is problematic for customers.
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Response from developer
Hi Siddharth, thank you for sharing this and for being such a loyal user. The fixed fare display is actually a security feature on our end to protect users from arbitrary fare changes during the ride. That said, we completely understand your concern about route deviations and we'll make sure your feedback is shared with our team to work on a better solution.
