Spamming people with multiple notifications in a day
The CRM team of this company should be fired. The app sends out multiple notifications a day thst makes zero sense. For some reason the app sends notifications about airports a lot. It’s a utility app. We use because we have to. Just because you send a notification doesn’t mean I will book a ride, if I don’t want to go out. Idiots.
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Response from developer
Hi there, we're sorry to hear that the notifications have not been relevant to your experience. We appreciate you taking the time to share your feedback regarding notification frequency and content. Your feedback has been noted and shared with the concerned team for review as we continue working to improve the app experience for our users.
Great service, glitchy app!
I wish I could rate this higher. It's a great service. I love it and use it every day! Prices are significantly lower than the competition, and I feel they are genuinely customer friendly without price gouging, surge pricing or cancellations that are rampant in other apps.
HOWEVER!
The big caveat is their glitchy app. While it has improved in some aspects in recent updates (location tracking is now better), the app has an infuriating tendency to match you with a driver BUT THEN NOT SHOW IT! This creates a frustrating experience each time where I'm left waiting and frustrated that I've not found the ride. Then I end up picking up a ride on another platform, and I get a call from a driver who says he's been waiting for me for some time, but which I cannot see on the app. I then have to restart the app to be able to cancel the ride, leaving both me and the driver extremely frustrated.
HOWEVER!
The big caveat is their glitchy app. While it has improved in some aspects in recent updates (location tracking is now better), the app has an infuriating tendency to match you with a driver BUT THEN NOT SHOW IT! This creates a frustrating experience each time where I'm left waiting and frustrated that I've not found the ride. Then I end up picking up a ride on another platform, and I get a call from a driver who says he's been waiting for me for some time, but which I cannot see on the app. I then have to restart the app to be able to cancel the ride, leaving both me and the driver extremely frustrated.
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Response from developer
Hi Venu, thank you for your continued support and for sharing your detailed feedback. We're glad you value our service. We've noted the issue with ride matches not appearing in the app and will share it with our team as we continue improving the app experience. Thank you for helping us do better.
What a friendly and happy driver.
Made my day.
Happy
Good for us…👍
Response from developer
Hi Ranjana, thank you for your wonderful 5-star review. We're delighted to know that Namma Yatri has been a good experience for you.
Dynamic fare update missing
I was informed by the app support after a confusing ride that the fare doesn’t update in Namma Yatri if the actual route changes versus the original proposed route. This seems to be a standard feature on all other ride apps, leading to confusion here. The driver asked me for a higher fare than shown on the app, which I would have been happy to pay - as long as it showed up on the app. Else I have to rely on the word of the driver, which might not be the most reliable number in some cases. This app is my go-to app for ride booking due to ease of booking and overall ease, but this seems to be a major missing feature that is problematic for customers.
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Response from developer
Hi Siddharth, thank you for sharing this and for being such a loyal user. The fixed fare display is actually a security feature on our end to protect users from arbitrary fare changes during the ride. That said, we completely understand your concern about route deviations and we'll make sure your feedback is shared with our team to work on a better solution.
Doesn’t work with foreign phone number
Requires an Indian phone number
Response from developer
Sorry for the inconvenience. Currently, the app works only with supported local phone numbers, and we appreciate your understanding.
Good
Nice
Response from developer
Appreciate the 5-star support. Glad you liked it.
Namma Yatri
A very commendable initiative to help travelers.
Felt like I’ve been cheated.
I was in Chennai and this is the first time I’m using this app, I have experienced these issues:
1. The map is incorrect as it is not showing my current location not even for 20-30m. It was more than that.
2. I tried booking a ride from A to B, and since the map was incorrect, I noticed the first auto driver crossing me but he neither called nor waited in the location. He just cancelled and left.
2. I booked the second auto, this time I went and stood where the location was showing during my first ride, this time again the driver crossed, neither called nor waited, I had cancelled ( I suspect the auto number was mismatch, as I was looking for the autos crossing me with the number given in the app but as the auto crossed, it was shorn in the map but the number was not matching)
3. I booked the third auto, this time I called him and informed my exact location but he said he will come according to location, he had not even came close to the pavement but just crossed me again and took a big circle to the place where I’m standing and only after 9 -10 mins, he came and called. If this is a regular issue, then you’ll not sustain. Finally he dropped me, the auto numbers were a mismatch btw, I had to pay additional ₹10 for the waiting too.
1. The map is incorrect as it is not showing my current location not even for 20-30m. It was more than that.
2. I tried booking a ride from A to B, and since the map was incorrect, I noticed the first auto driver crossing me but he neither called nor waited in the location. He just cancelled and left.
2. I booked the second auto, this time I went and stood where the location was showing during my first ride, this time again the driver crossed, neither called nor waited, I had cancelled ( I suspect the auto number was mismatch, as I was looking for the autos crossing me with the number given in the app but as the auto crossed, it was shorn in the map but the number was not matching)
3. I booked the third auto, this time I called him and informed my exact location but he said he will come according to location, he had not even came close to the pavement but just crossed me again and took a big circle to the place where I’m standing and only after 9 -10 mins, he came and called. If this is a regular issue, then you’ll not sustain. Finally he dropped me, the auto numbers were a mismatch btw, I had to pay additional ₹10 for the waiting too.
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No accountability for drivers
Ride bookings and cancellations willy nilly.
Ridiculous tipping system
The pricing is already high, even if “100%” of it supposedly goes to the driver, but the tipping system is what really crosses the line. You’re forced to add a tip before the ride even begins. That alone is absurd. But what’s worse is that drivers won’t accept trips unless there’s a tip included. It’s become a pay-to-play system, completely opposite of what this app claimed to fix. Now, drivers ignore lower-paying rides and only take the ones with the biggest tips.
And if that wasn’t enough, they’ve quietly increased the default tip options. What used to be ₹10/₹20/₹30 is now ₹20/₹40/₹60. Sometimes, the tip is more expensive than the ride itself. It’s outrageous, unfair, and exploitative. A system that punishes users and encourages exactly the kind of behavior the app was supposed to stop.
Well done
And if that wasn’t enough, they’ve quietly increased the default tip options. What used to be ₹10/₹20/₹30 is now ₹20/₹40/₹60. Sometimes, the tip is more expensive than the ride itself. It’s outrageous, unfair, and exploitative. A system that punishes users and encourages exactly the kind of behavior the app was supposed to stop.
Well done
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Response from developer
Hi, Please help us understand the the issue you are facing in depth. Please share the detailed issue by writing to support@nammayatri.in. We'll ensure to look into it with utmost priority. Thanks!
Extra charged
Yesterday, I have travelled from Tin factory to Marathahalli , actually accidentally. I have updated draw point Marathalli to Avalahalli. It showed only ₹300 but after the started, I have requested driver Drop point so I have sent an request in the app to change the drop point first, you have rejected the request and again. Second time I have sent the request to change the drop point you have accepted it showed three ₹27 after dried as end, driver has demanded to pay 327 and also showing in the app 327, how it is a possible for 8 km Namma charging three ₹27 actually from fact, it’s only 300. These people have charged me for 8 km three ₹327. I have paid them 300 told that which is showing you should pay the amount only. So need to take an action. It is a very worst app ever I have used. I never use this app. I am trying to report in the Namma Yatri app, but they are not taking my issue. It’s getting error issue. Something went wrong. Then what type of customer service is giving from Namma Yatri?
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Horrible App
Today u booked an auto from
Namma Yatri from Banaswadi to Kengeri. Driver accepted the booking irrespective of no gas in his vehicle and diverted the route to gas station 3 kms in the opposite direction arguing in between that there is another route to destination from that side I will cover the time as it showed , that itself made me irritated as I was already late , upon that he asked me to pay money for gas filling , he told give me extra as tip ! Look at his attitude, for me suffering u should pay him more ? And it’s not first time , many autos via this app accept booking for long distance without gas in their vehicle , every morning I should wait at gas station after boarding vehicle by wasting another 20 mins in my ride. To raise this issue I tried calling Namma Yatri customer care which doesn’t exist only ! Pathetic app don’t use it, they don’t know how to train their drivers for smooth commutation.
Namma Yatri from Banaswadi to Kengeri. Driver accepted the booking irrespective of no gas in his vehicle and diverted the route to gas station 3 kms in the opposite direction arguing in between that there is another route to destination from that side I will cover the time as it showed , that itself made me irritated as I was already late , upon that he asked me to pay money for gas filling , he told give me extra as tip ! Look at his attitude, for me suffering u should pay him more ? And it’s not first time , many autos via this app accept booking for long distance without gas in their vehicle , every morning I should wait at gas station after boarding vehicle by wasting another 20 mins in my ride. To raise this issue I tried calling Namma Yatri customer care which doesn’t exist only ! Pathetic app don’t use it, they don’t know how to train their drivers for smooth commutation.
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Charges more than Uber and Ola
To me, as a consumer, this app feels like I am being looted. A direct comparison of trip costs between Uber and Namma Yatri shows that the latter charges 20% more on average. Consumers, try to prioritize Uber where you can. This app is looting us!!
Enjoying….
Very prompt. Fell it is better than Uber or Ola!!! Keep up the good job!!!
Horrid Experience
Not getting an auto is one thing which is acceptable but getting one and having that person waste your time isn’t. I was on a time crunch and got cancelled on 4 times and waited an hour. It’s a pattern at this point where drivers accept, wait 5-10 min then cancel without even making an effort to start. Another driver ‘arrived’ at my location but was nowhere to be seen without even taking my calls. I got cancelled on so many times that when one driver wasted 10 min again I couldn’t even complain as the my rides section lists everything my time and not by the names. I informed another driver about it being urgent and he acknowledged it before canceling. If drivers aren’t willing to even start the auto then why accept and waste my time. I have had such a good experience with the app before but today’s ordeal was enough.
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Easy booking, less wait time, cheaper than other ride share apps
Love the live stats dashboard
App Notifications
The app, concept and its systems are exceptional. However, the app’s notifications need to be limited, there are too many notifications for each ride.
Excellent app
Excellent app. I prefer this over Ola or Uber. I also spoke to the drivers and they also recommend this app over others. You get reasonable rates, faster ride pickup and better cabs. 100% of what you pay, goes to the driver as well. It’s a win-win.
OTP via WhatsApp fails for US numbers
OTP fails to come through on WhatsApp after 3 tries. Love the app (on other devices) . Would love a fix that supports US phone number verification via WhatsApp
