Unexpected Charges and Zero Customer Support
I paid $51 upfront for a ride, then was charged an additional fee afterwords which wasn’t clearly explained, nearly double the original amount. DiDi attributed the extra charge to tolls, but I have yet to receive a clear breakdown explaining how those tolls added up.
I initially held off paying the additional charge while trying to get an explanation. The automated customer support was unhelpful, and my email went unanswered. Trying to resolve a billing issue without being able to reach a real person was incredibly frustrating.
I’ve deleted the app. Unexpected charges and customer service that leaves you without answers have completely lost my trust. Be aware that your final charge may be significantly higher than the upfront price.
I initially held off paying the additional charge while trying to get an explanation. The automated customer support was unhelpful, and my email went unanswered. Trying to resolve a billing issue without being able to reach a real person was incredibly frustrating.
I’ve deleted the app. Unexpected charges and customer service that leaves you without answers have completely lost my trust. Be aware that your final charge may be significantly higher than the upfront price.
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Response from developer
Hello TakenForA$90Ride, It’s disheartening to hear about your experience with unexpected charges and the lack of support when you needed help. We truly appreciate you sharing your concerns about the unclear toll charges and the difficulties with our automated support. Your feedback is invaluable, and we’re taking it seriously to make improvements. While we regret that your trust has been affected, please know that your insights are crucial for us to do better. Wishing you all the best moving forward!
took my money lost $50
I had unknown payments 3 days in a row, equalling to $50+ lost from my bank account. i asked didi for help and they said they’ll give me a reply in 3-5 days however they never did. when i asked for a follow up they said my email is no longer available for my didi account eventhough it was working fine before. the didi app no longer gives me the option to ask for help like i did before so i cant report it anymore in the app.
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Good app but…
Latest update is too busy on the live info on lock screen. Not necessary. And payment failed info on live activities is also unnecessary. I’m turning off live activities because it’s spam.
Also how do I turn off sounds on this app?!
Also I can see the driver slowing down and stopping but the app claims he has already stopped and waiting for 1 min. It’s clearly a lie so please code your app to not lie.
Also how do I turn off sounds on this app?!
Also I can see the driver slowing down and stopping but the app claims he has already stopped and waiting for 1 min. It’s clearly a lie so please code your app to not lie.
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Malos conductores
Los conductores no aceptan rapido la tarifa y aumentan las tarifas y siempre quieren mas dinero del que se requiere del servicio.
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Tienen un pésimo servicio a cliente, tardan mucho en aceptar viajes o pedidos, nunca resuelven nada, me llegaron a cobrar cosas que no debía y quisieron hacerme cargos de viajes que no realicé
