Unexpected Charges and Zero Customer Support
I paid $51 upfront for a ride, then was charged an additional fee afterwords which wasn’t clearly explained, nearly double the original amount. DiDi attributed the extra charge to tolls, but I have yet to receive a clear breakdown explaining how those tolls added up.
I initially held off paying the additional charge while trying to get an explanation. The automated customer support was unhelpful, and my email went unanswered. Trying to resolve a billing issue without being able to reach a real person was incredibly frustrating.
I’ve deleted the app. Unexpected charges and customer service that leaves you without answers have completely lost my trust. Be aware that your final charge may be significantly higher than the upfront price.
I initially held off paying the additional charge while trying to get an explanation. The automated customer support was unhelpful, and my email went unanswered. Trying to resolve a billing issue without being able to reach a real person was incredibly frustrating.
I’ve deleted the app. Unexpected charges and customer service that leaves you without answers have completely lost my trust. Be aware that your final charge may be significantly higher than the upfront price.
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Response from developer
Hello TakenForA$90Ride, It’s disheartening to hear about your experience with unexpected charges and the lack of support when you needed help. We truly appreciate you sharing your concerns about the unclear toll charges and the difficulties with our automated support. Your feedback is invaluable, and we’re taking it seriously to make improvements. While we regret that your trust has been affected, please know that your insights are crucial for us to do better. Wishing you all the best moving forward!
took my money lost $50
I had unknown payments 3 days in a row, equalling to $50+ lost from my bank account. i asked didi for help and they said they’ll give me a reply in 3-5 days however they never did. when i asked for a follow up they said my email is no longer available for my didi account eventhough it was working fine before. the didi app no longer gives me the option to ask for help like i did before so i cant report it anymore in the app.
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Good app but…
Latest update is too busy on the live info on lock screen. Not necessary. And payment failed info on live activities is also unnecessary. I’m turning off live activities because it’s spam.
Also how do I turn off sounds on this app?!
Also I can see the driver slowing down and stopping but the app claims he has already stopped and waiting for 1 min. It’s clearly a lie so please code your app to not lie.
Also how do I turn off sounds on this app?!
Also I can see the driver slowing down and stopping but the app claims he has already stopped and waiting for 1 min. It’s clearly a lie so please code your app to not lie.
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Malos conductores
Los conductores no aceptan rapido la tarifa y aumentan las tarifas y siempre quieren mas dinero del que se requiere del servicio.
..
Tienen un pésimo servicio a cliente, tardan mucho en aceptar viajes o pedidos, nunca resuelven nada, me llegaron a cobrar cosas que no debía y quisieron hacerme cargos de viajes que no realicé
No driver accepts the trip it pathetic
Ridiculous
Price Match Feature
If you send them a screenshot of a cheaper ride at Uber, they’ll price match and refund part of your trip.
A waste of time
Have to wait for the ride to be passed around between 3-4 riders until one finally decides to come. Until then, 15-20 minutes of wait time. And it’s not much cheaper than the competition.
Predatory and unethical price changes
I land at the airport and input my address into the app. Didi quotes me $25. Pickup location is a 5 min walk away so I wait to request it. By the time I get to the pickup location, price jumps to $31 because I was “waiting too long on the trip page”. What kind of BS is that? I switch to Uber and get the same trip for $25. Congrats, you just lost a sale and earned a negative review. Will be defaulting to other rideshare companies first from now on.
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Extra charges
My ride took an 66 seconds therefore I had to pay $5.60 and they did give me a refund instantly but I should have never been charged with this in the first place. DiDi’s standard metered rate for time is roughly $0.35 to $0.39 per minute. So where did this extra money go. Watch out people you maybe getting scammed out of money.
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Not very accessible With VoiceOver
I use a number of apps with VoiceOver on my iPhone and this app is not particularly accessible at all compared with other ridesharing apps.
Suggest that some work goes into making it more usable and accessible with the accessibility tools built into iOS.
Suggest that some work goes into making it more usable and accessible with the accessibility tools built into iOS.
Mal servicio
No agarran los viajes independientemente la tarifa sea alta o baja o te cancelan o ponen que no pagas el viaje está peor que Uber
Bunch of scammers
This is the wordy app out there they just keep stealing from ur credit card
Dodgy app, never again
Absolutely terrible service and customer support.
The driver never showed up at the pickup location, and DiDi support specifically told me that I had to cancel the ride. I followed their instructions and cancelled it, only to be charged a cancellation fee.
What makes this even worse is that I now have no way to properly contact customer support or request a refund. The app won’t let me submit a complaint because it says that I cancelled the ride. On top of that, my entire conversation with the driver has disappeared from my history, so I can’t even provide the messages as evidence.
The driver didn’t show up, I followed the instructions given by DiDi support, and somehow I’m the one who ended up paying for it.
This is completely unacceptable. The support system is useless and leaves customers with no real way to resolve issues or recover their money. Extremely frustrating and disappointing experience. I would not recommend DiDi.
The driver never showed up at the pickup location, and DiDi support specifically told me that I had to cancel the ride. I followed their instructions and cancelled it, only to be charged a cancellation fee.
What makes this even worse is that I now have no way to properly contact customer support or request a refund. The app won’t let me submit a complaint because it says that I cancelled the ride. On top of that, my entire conversation with the driver has disappeared from my history, so I can’t even provide the messages as evidence.
The driver didn’t show up, I followed the instructions given by DiDi support, and somehow I’m the one who ended up paying for it.
This is completely unacceptable. The support system is useless and leaves customers with no real way to resolve issues or recover their money. Extremely frustrating and disappointing experience. I would not recommend DiDi.
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Terrible
Cannot even make an account leaving me stranded in a city I don’t know. App is terrible
Re Melo
Es lo más bacan
Disgusting service
Absolutely horrible experience with DiDi.
A 50-minute journey with a driver who was rude, foul-mouthed and apparently completely incapable of accepting a 1-star rating. Asked to wait 10 minutes please, then proceeded to wait for 25 minutes. We were treated like an inconvenience for the entire trip, and when I told him he was getting 1 star and needed to learn some manners, he responded with profanity and personal insults.
Then came the best part: I woke up the next morning to find my DiDi account suspended for 7 days. 😂
So apparently the solution to a customer having a terrible experience is to suspend the customer. Brilliant customer service strategy.
No meaningful support, no apparent concern for what happened during the trip, and apparently no issue with the driver’s behaviour. Just punish the passenger and move on.
You’d think a company operating a transport service might take customer safety and basic professionalism seriously, but apparently that’s asking too much.
Safe to say I won’t be using DiDi again, I’ll happily pay more to use Uber and avoid this circus.
Cheers for nothing, DiDi,
and driver “Asad” 🥳
A 50-minute journey with a driver who was rude, foul-mouthed and apparently completely incapable of accepting a 1-star rating. Asked to wait 10 minutes please, then proceeded to wait for 25 minutes. We were treated like an inconvenience for the entire trip, and when I told him he was getting 1 star and needed to learn some manners, he responded with profanity and personal insults.
Then came the best part: I woke up the next morning to find my DiDi account suspended for 7 days. 😂
So apparently the solution to a customer having a terrible experience is to suspend the customer. Brilliant customer service strategy.
No meaningful support, no apparent concern for what happened during the trip, and apparently no issue with the driver’s behaviour. Just punish the passenger and move on.
You’d think a company operating a transport service might take customer safety and basic professionalism seriously, but apparently that’s asking too much.
Safe to say I won’t be using DiDi again, I’ll happily pay more to use Uber and avoid this circus.
Cheers for nothing, DiDi,
and driver “Asad” 🥳
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$150 cleaning fee with no evidence shown
I downloaded DiDi because it was affordable, but after only using the service twice I was hit with a $150 cleaning fee after a trip. I completely dispute the claim — I did not leave any mess, spill or damage in the vehicle.
The cleaning-fee page in my account had sections for a “Supporting Photo” and “Cleaning Receipt Photo”, yet both were blank. When I contacted DiDi, I was told that the driver had submitted evidence and that DiDi had reviewed it, but when I asked to see the evidence supporting a $150 charge, they refused to provide it due to “privacy and confidentiality policies.”
Support then told me I was not being charged the amount, yet the $150 claim remains on my account and prevents me from requesting another ride.
I’m extremely disappointed with how this has been handled. If a customer is expected to accept a $150 cleaning claim, they should at minimum be shown what alleged mess or damage the charge relates to. Until this is resolved and the restriction is removed from my account, I won’t be using DiDi again.
The cleaning-fee page in my account had sections for a “Supporting Photo” and “Cleaning Receipt Photo”, yet both were blank. When I contacted DiDi, I was told that the driver had submitted evidence and that DiDi had reviewed it, but when I asked to see the evidence supporting a $150 charge, they refused to provide it due to “privacy and confidentiality policies.”
Support then told me I was not being charged the amount, yet the $150 claim remains on my account and prevents me from requesting another ride.
I’m extremely disappointed with how this has been handled. If a customer is expected to accept a $150 cleaning claim, they should at minimum be shown what alleged mess or damage the charge relates to. Until this is resolved and the restriction is removed from my account, I won’t be using DiDi again.
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cant receive code
Can’t received code can’t even register for account
Response from developer
Hello aigxkgsotzots! It's disappointing to hear that you're having trouble receiving the code for account registration. We completely understand how that can be really frustrating. Your experience is important to us, and we're here to help you get back on track. If you can, please check your spam folder or try resending the code. We’re optimistic that this will lead to a smoother experience for you. Thank you for sharing your thoughts with us!
DIDI food
Hay que tener cuidado con DiDi food y los restaurantes hace poco hice un pedido y nunca me llegó la comida, me hicieron el cobro por mi tarjeta Nequi, y me descontaron la plata luego de un tiempo me la reembolsaron a la tarjeta pero aún así hicieron el cobro en mi Nequi y me descontaron la plata
