Great service!
The driver was super super nice, polite, professional and friendly! We need more polite people like him!
Servicio
Excelente atención
Unprofessional
I am very disappointed with Yango Azerbaijan because the app allows drivers to abuse the system without consequences.
A driver claimed that he could not come to my location, but he refused to cancel the ride himself, apparently to avoid affecting his driver rating. I also refused to cancel because it was not my fault.
Instead of canceling the trip, the driver later marked himself as “arrived” even though he never picked me up, waited briefly at distance, drove away, and I was charged for the ride.
To make matters worse, I reported this incident to Yango’s local customer support, but they completely ignored my complaint and took no action. There was no meaningful response, no investigation, and no refund.
This is an obvious abuse of the platform and an unfair practice that punishes customers for the driver’s actions. Yango should prevent drivers from manipulating the system this way and provide better protection for passengers against fraudulent charges. Until both the driver behavior and the lack of customer support are addressed, I cannot recommend this app.
A driver claimed that he could not come to my location, but he refused to cancel the ride himself, apparently to avoid affecting his driver rating. I also refused to cancel because it was not my fault.
Instead of canceling the trip, the driver later marked himself as “arrived” even though he never picked me up, waited briefly at distance, drove away, and I was charged for the ride.
To make matters worse, I reported this incident to Yango’s local customer support, but they completely ignored my complaint and took no action. There was no meaningful response, no investigation, and no refund.
This is an obvious abuse of the platform and an unfair practice that punishes customers for the driver’s actions. Yango should prevent drivers from manipulating the system this way and provide better protection for passengers against fraudulent charges. Until both the driver behavior and the lack of customer support are addressed, I cannot recommend this app.
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Great
An amazing driver! He took me to Matola and took in a very smooth ride…
Buen servicio
Puntuales y económicos
