Falsely charged for waiting time
I used Cabify in Valencia for the first time right outside the train station. We stood where all the car services and taxis pick up travelers. There were other Cabify drivers, too. Our driver parked on a side street instead. With the language barrier it took a few minutes to find him, but not 15! No explanation was given about why he parked there. I submitted a complaint to Cabify, but they refused to refund the extra charge! I have read on other reviews today that this is a common Cabify scam. Beware and use another car service!
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AA1x270$
Useless
Was told it was much cheaper than alternatives, so tried it out in Madrid. Indeed the cost was much cheaper on the first screen, so I went ahead… and then the app went on to look for a driver for me until it told me, several minutes later, that it couldn’t find one. This happened twice. It is easy to undercut competition with a very low price if later you will leave he customer stranded.
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LLoliFigue
Reservations charge for wait time when driver is early
Overall, this app is fine, but why do I get charged for wait time when I reserve in advance for a certain time and the driver arrives early? I’ll just use Uber instead if this is the company policy of Cabify.
Bborisb313
No option to turn off promotion notifications
No option to turn off promotion notifications
M3MTC 36
Hot steaming garbage
Took 15 min just to confirm a cab. Caused us to miss our train
FIFenex ignite
Response from developer
Hello. We are sorry that the delay affected your plans. To look into what happened, please write to us via the Help Center 👉 http://bit.ly/cabifyreport
