Hot steaming garbage
Took 15 min just to confirm a cab. Caused us to miss our train
Las tres b mas r
Llega muy rápido
No driver confirmation, a near-full cancellation fee, and expired promotions
An absolutely infuriating experience. Unclear booking status, unclear cancellation charges, promotions that cannot actually be used, and customer support that fails to resolve the problems. This was my first visit to Spain, and I never expected a ride-hailing app to cause this much frustration.
I booked a Cabify ride to the airport, with an estimated fare of around €23. After waiting for more than an hour, the screen looked essentially the same as when I first booked. No driver details, no assignment notification, and no way to tell whether anyone would actually turn up. An airport transfer is not a casual trip around town. Am I supposed to gamble on catching my flight? I cancelled and arranged alternative transport. Cabify then charged me €20—almost the entire fare for a ride I never took.
Only after complaining did I learn how their system works: you must cancel at least 45 minutes before pickup to avoid a fee, but the booking is not activated until 15 minutes before pickup. That is when the preassigned driver confirms, or another driver is assigned if necessary.
How does this make sense? The free cancellation window closes a full HALF HOUR before the driver confirmation stage even begins. The passenger loses the ability to cancel for free while still unsure whether a car will come. Keep waiting, and you bear the risk of missing your flight. Find another option, and you bear the cancellation charge. What certainty is this reservation service actually providing?
Support told me a driver had already been “preassigned” in their system. But I could not see that! There was no visible status change and no notification. Am I supposed to guess what is happening inside their dispatch system? I am using the passenger app. Internal information is useless to me if you never communicate it.
I saw no clear notice on the booking screen stating that I had to cancel at least 45 minutes in advance. To make matters worse, the booking confirmation email said 60 minutes, while customer support later said 45. Your own information is inconsistent, yet after charging me, you repeatedly fall back on “the rules are available in the Help Centre.” If a rule can cost someone almost the entire fare, why is it not clearly displayed when they book and when they cancel?
The promotions are equally ridiculous. I received a discount offer advertised as a 2026 promotion, but clicking through took me to a 2024 campaign. It is now 2026, and the promotion cannot actually be used. When I contacted support, they failed even to identify the problem properly, let alone fix it. Why send customers an unusable promotion? Are we supposed to check your expired campaign pages for you?
In the end, support refused to refund the €20 to my original payment method. Instead, they offered €15 in Cabify credit, valid for six months. I am a short-term visitor and may have no opportunity to use it. You have taken my money, and your proposed solution requires me to use your service again just to recover part of its value. How is that an acceptable resolution? After this experience, why would I trust you with another airport transfer?
I am angry because every one of these problems was avoidable. Clearly display the cancellation charge and deadline. Keep passengers informed about driver assignment. Check that promotions work before sending them out. These are basic responsibilities. Instead, the customer bears the consequences, and complaints are brushed aside with references to policies and app credit.
This experience has completely destroyed my trust in Cabify. Visitors who need to reach the airport on time should be especially cautious about its reservation service. While you think you are still waiting for confirmation that your transport is secured, you may already be in a position where cancelling costs almost as much as taking the ride.
I booked a Cabify ride to the airport, with an estimated fare of around €23. After waiting for more than an hour, the screen looked essentially the same as when I first booked. No driver details, no assignment notification, and no way to tell whether anyone would actually turn up. An airport transfer is not a casual trip around town. Am I supposed to gamble on catching my flight? I cancelled and arranged alternative transport. Cabify then charged me €20—almost the entire fare for a ride I never took.
Only after complaining did I learn how their system works: you must cancel at least 45 minutes before pickup to avoid a fee, but the booking is not activated until 15 minutes before pickup. That is when the preassigned driver confirms, or another driver is assigned if necessary.
How does this make sense? The free cancellation window closes a full HALF HOUR before the driver confirmation stage even begins. The passenger loses the ability to cancel for free while still unsure whether a car will come. Keep waiting, and you bear the risk of missing your flight. Find another option, and you bear the cancellation charge. What certainty is this reservation service actually providing?
Support told me a driver had already been “preassigned” in their system. But I could not see that! There was no visible status change and no notification. Am I supposed to guess what is happening inside their dispatch system? I am using the passenger app. Internal information is useless to me if you never communicate it.
I saw no clear notice on the booking screen stating that I had to cancel at least 45 minutes in advance. To make matters worse, the booking confirmation email said 60 minutes, while customer support later said 45. Your own information is inconsistent, yet after charging me, you repeatedly fall back on “the rules are available in the Help Centre.” If a rule can cost someone almost the entire fare, why is it not clearly displayed when they book and when they cancel?
The promotions are equally ridiculous. I received a discount offer advertised as a 2026 promotion, but clicking through took me to a 2024 campaign. It is now 2026, and the promotion cannot actually be used. When I contacted support, they failed even to identify the problem properly, let alone fix it. Why send customers an unusable promotion? Are we supposed to check your expired campaign pages for you?
In the end, support refused to refund the €20 to my original payment method. Instead, they offered €15 in Cabify credit, valid for six months. I am a short-term visitor and may have no opportunity to use it. You have taken my money, and your proposed solution requires me to use your service again just to recover part of its value. How is that an acceptable resolution? After this experience, why would I trust you with another airport transfer?
I am angry because every one of these problems was avoidable. Clearly display the cancellation charge and deadline. Keep passengers informed about driver assignment. Check that promotions work before sending them out. These are basic responsibilities. Instead, the customer bears the consequences, and complaints are brushed aside with references to policies and app credit.
This experience has completely destroyed my trust in Cabify. Visitors who need to reach the airport on time should be especially cautious about its reservation service. While you think you are still waiting for confirmation that your transport is secured, you may already be in a position where cancelling costs almost as much as taking the ride.
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My phone number is associated to another email
For some reason Cabify has my phone number associated to some other email account and I cannot create an account.
Avoid
Was screamed at by a driver and forced to cancel the ride. Guess what? Cabify charges you a cancelation fee. Total scam
Slow
Slow slow slow. It takes forever to get a ride, especially in mornings
Does not work tried several times
This app is broken and it does not work. I have tried with phone number, email and fails. Will not let me sign after using all the options still will not work. This is a real disappointment since everyone suggested to me.
App inexistente
No se encuentra la aplicación para conductores en la tienda
Good enough
Good service for the price. Sometimes the waiting time is more than they said.
Auto destartalado - tiempo de espera 25 minutos (finalizando viaje anterior)
Pésimo servicio. Aspecto, conducción, atención al cliente nula. servicio en general. Esta plataforma no es ni cercano al servicio q se origino en España e intentaba competir con Uber. Los vehículos y conductores son personas q no cuidan sus vehículos, sus clientes y muy probablemente no estan en regla de ninguna manera
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Sistema de elección de conductores en decadencia
Cuando te rechazan la solicitud para poder trabajar con ellos, no te dan una explicación del por qué. Muy malos administradores
Be very careful
Despite there being multiple rideshare pickup zones at the airport in Madrid, his app will not route you to the closest one. You’ll have to run and be lucky to make it to the right pickup zone in time. Most likely your ride will get cancelled and you’ll have to lay the outrageous fee (nearly as much as the ride).
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Unusable app
Just asks for payment methods and hangs
Late or cancel.
Don’t waste your time. You will be late using this app. It will add more and more time for pick up and then suddenly cancel on you. I waited 45 minutes for a 10 minute destination.
Never again
They have zero customer service. The driver who supposed to take me to airport never been there so he drove me to the wrong location 3 times before o navigated him myself and was late for my international flight. I tried multiple times to contact the support - they just don’t carry any responsibility. They offered me €3 for my €43 trip plus $650 airplane I lost. On top of that, they blocked my account and denied my chargeback. All because of €43. This is the worst taxi service I ever used. Go to hell
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App Locks Up, Bad Drivers
The app freezes and locks up my phone until I force close it.
Drivers like to hide from you near just enough to start the waiting time then drive off to waste more time trying to charge you more. Can’t even use app support cause the app locks up.
Drivers like to hide from you near just enough to start the waiting time then drive off to waste more time trying to charge you more. Can’t even use app support cause the app locks up.
Trash App - Use Free Now Instead
What a terrible app. Drivers cancel all of the time. The estimated wait times are always way underestimated. The pick up points are hard to customize, and them never accurate. The customer service is an AI that will cancel your ride even when you don’t want it to. Literally no redeeming qualities.
unreliable and scam
I had a flight at 6 am so i ordered an uber for 4 am to go yo the airport the in the morning of the previous day. Instead of having a confirmed driver ready the app when i did the reservation it only located a driver 10 minutes before i had to leave and after 20 minutes the only driver that confirmed canceled.
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Functionally good, operationally terrible
Wasted a lot of time waiting for drivers that just go the opposite direction, don’t respond or never arrive
So many things wrong with the service and the app
I am visiting Spain and read in several places how this app is very popular. I cannot understand why.
For each of my two rides, Cabify offered me the option for an expedited pick up for an additional cost. Each time the pick up time was significantly later. It didn’t refund me for that extra wait.
On my second ride, the driver was two blocks away from the major intersection I was waiting at for 12 minutes only to have to go find him and be surcharged for it by Cabify for the driver’s wait time. I was at a street light cross walk at Plaza de Cuba in Seville. Not hard to find.
After I complained they offered my the surcharge as a credit for a future ride. Not going to fool me a third time.
The app doesn’t let you pick a language. I receive emails and alerts in Spanish but the app is in English.
Clearly this service isn’t ready or its customers don’t seem to care.
Update in response to the developer who replied and asked for an opportunity to address the situation. I posted this review after 5 days trying to resolve it through their customer service channels. They take 24 hours to respond to each communication and don’t really solve anything.
For each of my two rides, Cabify offered me the option for an expedited pick up for an additional cost. Each time the pick up time was significantly later. It didn’t refund me for that extra wait.
On my second ride, the driver was two blocks away from the major intersection I was waiting at for 12 minutes only to have to go find him and be surcharged for it by Cabify for the driver’s wait time. I was at a street light cross walk at Plaza de Cuba in Seville. Not hard to find.
After I complained they offered my the surcharge as a credit for a future ride. Not going to fool me a third time.
The app doesn’t let you pick a language. I receive emails and alerts in Spanish but the app is in English.
Clearly this service isn’t ready or its customers don’t seem to care.
Update in response to the developer who replied and asked for an opportunity to address the situation. I posted this review after 5 days trying to resolve it through their customer service channels. They take 24 hours to respond to each communication and don’t really solve anything.
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