Sistema de elección de conductores en decadencia
Cuando te rechazan la solicitud para poder trabajar con ellos, no te dan una explicación del por qué. Muy malos administradores
Be very careful
Despite there being multiple rideshare pickup zones at the airport in Madrid, his app will not route you to the closest one. You’ll have to run and be lucky to make it to the right pickup zone in time. Most likely your ride will get cancelled and you’ll have to lay the outrageous fee (nearly as much as the ride).
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Unusable app
Just asks for payment methods and hangs
Late or cancel.
Don’t waste your time. You will be late using this app. It will add more and more time for pick up and then suddenly cancel on you. I waited 45 minutes for a 10 minute destination.
Never again
They have zero customer service. The driver who supposed to take me to airport never been there so he drove me to the wrong location 3 times before o navigated him myself and was late for my international flight. I tried multiple times to contact the support - they just don’t carry any responsibility. They offered me €3 for my €43 trip plus $650 airplane I lost. On top of that, they blocked my account and denied my chargeback. All because of €43. This is the worst taxi service I ever used. Go to hell
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App Locks Up, Bad Drivers
The app freezes and locks up my phone until I force close it.
Drivers like to hide from you near just enough to start the waiting time then drive off to waste more time trying to charge you more. Can’t even use app support cause the app locks up.
Drivers like to hide from you near just enough to start the waiting time then drive off to waste more time trying to charge you more. Can’t even use app support cause the app locks up.
Trash App - Use Free Now Instead
What a terrible app. Drivers cancel all of the time. The estimated wait times are always way underestimated. The pick up points are hard to customize, and them never accurate. The customer service is an AI that will cancel your ride even when you don’t want it to. Literally no redeeming qualities.
unreliable and scam
I had a flight at 6 am so i ordered an uber for 4 am to go yo the airport the in the morning of the previous day. Instead of having a confirmed driver ready the app when i did the reservation it only located a driver 10 minutes before i had to leave and after 20 minutes the only driver that confirmed canceled.
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Functionally good, operationally terrible
Wasted a lot of time waiting for drivers that just go the opposite direction, don’t respond or never arrive
So many things wrong with the service and the app
I am visiting Spain and read in several places how this app is very popular. I cannot understand why.
For each of my two rides, Cabify offered me the option for an expedited pick up for an additional cost. Each time the pick up time was significantly later. It didn’t refund me for that extra wait.
On my second ride, the driver was two blocks away from the major intersection I was waiting at for 12 minutes only to have to go find him and be surcharged for it by Cabify for the driver’s wait time. I was at a street light cross walk at Plaza de Cuba in Seville. Not hard to find.
After I complained they offered my the surcharge as a credit for a future ride. Not going to fool me a third time.
The app doesn’t let you pick a language. I receive emails and alerts in Spanish but the app is in English.
Clearly this service isn’t ready or its customers don’t seem to care.
Update in response to the developer who replied and asked for an opportunity to address the situation. I posted this review after 5 days trying to resolve it through their customer service channels. They take 24 hours to respond to each communication and don’t really solve anything.
For each of my two rides, Cabify offered me the option for an expedited pick up for an additional cost. Each time the pick up time was significantly later. It didn’t refund me for that extra wait.
On my second ride, the driver was two blocks away from the major intersection I was waiting at for 12 minutes only to have to go find him and be surcharged for it by Cabify for the driver’s wait time. I was at a street light cross walk at Plaza de Cuba in Seville. Not hard to find.
After I complained they offered my the surcharge as a credit for a future ride. Not going to fool me a third time.
The app doesn’t let you pick a language. I receive emails and alerts in Spanish but the app is in English.
Clearly this service isn’t ready or its customers don’t seem to care.
Update in response to the developer who replied and asked for an opportunity to address the situation. I posted this review after 5 days trying to resolve it through their customer service channels. They take 24 hours to respond to each communication and don’t really solve anything.
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Response from developer
Hi SFGator. We're very sorry to have caused you this impression. We'd like to hear about your experience and how we can help. Please contact us via direct message on any of our social media channels, or you can reach us through our help center at https://help.cabify.com/hc/es. Best regards!
Spam notifications
They use notifications constantly to market at me. This is not what notifications are for. App uninstalled.
Malfunctions
This app is BAD when I say BAD i mean their reservation service does not work and they took €20 after telling me all my rides were canceled and now they REFUSE to give me my €20 back after weeks and weeks of customer service not listening to my case. Maybe they took my money so they can use it to update the system but I don’t even think so. I cannot emphasize enough, do NOT use them just use uber it will be cheaper more reliable and all around better. Dont attach a card it will have money stolen from it.
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Excellent
Christina was a lovely calm and informative driver. Muchos Gracias
Long wait times
Service is ok, but wait times are usually much longer than estimated before booking. Travel time also increases during the ride.
Be ready to wait
Prices are cheap but the estimated pickup time is just a flat out lie. Be ready to see “driver 4min away” just to wait 15min to be paired with a driver 22min away.
Simple rapide et confortable
Une course sans soucis. Prise à l’heure et arrivés confortablement à destination !
Cheap and unhelpful
Not helpful. I pre-booked a cab for an airport run to save stress. The taxi arrived more than 10 minutes early. Didn’t phone me. I said I’d be about 5-10 minute at my designated time and when I left my hotel my taxi wasn’t where I expected. I said I was there and looking and it suddenly cancelled saying the driver couldn’t locate me. Customer services spent 20 minutes accusing me of not being there when the taxi was. I will not be using their services again despite how cheap they are. Awful customer service. What taxi company lets you pre-order a taxi for an airport that won’t wait for you past your waiting time by 1 minute if you’re looking for them?? And not phoning you either! Again, for an airport transport!!
EDIT - I contacted support, hence leaving my review!! I deleted the app and have no intention of using it again as your driver and customer service ripped me off!!
EDIT - I contacted support, hence leaving my review!! I deleted the app and have no intention of using it again as your driver and customer service ripped me off!!
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Response from developer
Hi, Pughga. We sincerely regret the experience you described and understand your frustration. These kinds of situations do not reflect the service we strive to provide. If you'd like us to review your case again, please contact us via DM with more details about what happened. We'll be happy to help.
Scam app
Downloaded the app uploaded details, since getting the app some random number has been calling me
Bad bad exp
From down town Madrid to hotel near airport it took 85 minutes due to marathon and the lack of experience of driver and they over over charge me never again using their service
Response from developer
Hi, King. We’re sorry to hear about what happened with your trip. 😔 Please contact us via the app by going to the menu, then ‘Help’ and selecting ‘Report an issue’; this will allow us to look into your report in more detail. Thank you, best regards. 👋
Bad bad exp
From down town Madrid to hotel near airport it took 85 minutes due to marathon and the lack of experience of driver and they over over charge me never again using their service
