Indian railway
It is absolutely shocking how poorly Indian Railways and IRCTC are managed in this digital age. Social media platforms like Facebook and Instagram serve millions of people worldwide without constantly crashing, yet IRCTC’s website and mobile app struggle to provide even a smooth and reliable booking experience. For a country as large as India, this level of mismanagement is simply unacceptable.
Tatkal ticket booking has become a frustrating and unfair experience. Tickets sell out within seconds, often before ordinary passengers even have a fair chance to complete their bookings. This raises serious concerns about transparency, the booking system, and the possibility of agents gaining an unfair advantage over regular passengers.
The food served on trains is another major disappointment. Passengers are charged considerable amounts, yet the quality of the food is often extremely poor. Paying more should mean receiving decent food and proper service, not being forced to accept substandard meals. Railway passengers deserve better hygiene, better food quality, and accountable service.
The RAC system also raises legitimate questions. If two passengers share a berth, why should both be charged the full fare while neither initially receives a full berth exclusively? Indian Railways needs to explain this system clearly and ensure that passengers receive fair value for the money they pay.
The waiting list system is equally frustrating. Passengers often plan their entire journeys around the hope that their tickets will get confirmed. They remain uncertain until the last moment, making it difficult to arrange alternative travel or plan important commitments. A system that leaves passengers in such uncertainty needs greater transparency, clearer information, and better alternatives.
Another serious concern is train delays. When passengers pay for a service, they reasonably expect it to operate according to its schedule. If a train is significantly delayed due to railway management failures, passengers should receive appropriate compensation or refunds under a fair and transparent policy. Why should ordinary citizens bear the cost of poor management when the delay is beyond their control?
Indian Railways is not a free service. Passengers pay for their tickets, food, and other facilities. They deserve reliable technology, fair booking opportunities, clean and decent food, proper customer service, transparent ticketing policies, and accountability for delays.
The biggest problem is not merely that things go wrong. It is that passengers are repeatedly expected to tolerate these failures despite paying for the service.
Indian Railways is one of the largest railway networks in the world, and it should operate with the efficiency, transparency, and professionalism that such an important public service demands. Instead, passengers are frequently left frustrated by a system that appears more concerned with collecting money than ensuring customer satisfaction.
It is time for Indian Railways and IRCTC to stop taking passengers for granted and start taking responsibility for the quality of service they provide. People deserve much better than this.
Tatkal ticket booking has become a frustrating and unfair experience. Tickets sell out within seconds, often before ordinary passengers even have a fair chance to complete their bookings. This raises serious concerns about transparency, the booking system, and the possibility of agents gaining an unfair advantage over regular passengers.
The food served on trains is another major disappointment. Passengers are charged considerable amounts, yet the quality of the food is often extremely poor. Paying more should mean receiving decent food and proper service, not being forced to accept substandard meals. Railway passengers deserve better hygiene, better food quality, and accountable service.
The RAC system also raises legitimate questions. If two passengers share a berth, why should both be charged the full fare while neither initially receives a full berth exclusively? Indian Railways needs to explain this system clearly and ensure that passengers receive fair value for the money they pay.
The waiting list system is equally frustrating. Passengers often plan their entire journeys around the hope that their tickets will get confirmed. They remain uncertain until the last moment, making it difficult to arrange alternative travel or plan important commitments. A system that leaves passengers in such uncertainty needs greater transparency, clearer information, and better alternatives.
Another serious concern is train delays. When passengers pay for a service, they reasonably expect it to operate according to its schedule. If a train is significantly delayed due to railway management failures, passengers should receive appropriate compensation or refunds under a fair and transparent policy. Why should ordinary citizens bear the cost of poor management when the delay is beyond their control?
Indian Railways is not a free service. Passengers pay for their tickets, food, and other facilities. They deserve reliable technology, fair booking opportunities, clean and decent food, proper customer service, transparent ticketing policies, and accountability for delays.
The biggest problem is not merely that things go wrong. It is that passengers are repeatedly expected to tolerate these failures despite paying for the service.
Indian Railways is one of the largest railway networks in the world, and it should operate with the efficiency, transparency, and professionalism that such an important public service demands. Instead, passengers are frequently left frustrated by a system that appears more concerned with collecting money than ensuring customer satisfaction.
It is time for Indian Railways and IRCTC to stop taking passengers for granted and start taking responsibility for the quality of service they provide. People deserve much better than this.
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TTrippers786
pathetic
Website is down, can’t register for account and can’t book also.
Such a big country and people can’t book a ticket online 🤔🤨
Such a big country and people can’t book a ticket online 🤔🤨
Aaaamit9
Doesn’t work for international users
Hard to review because it won’t allow international accounts to access the app. (How is it that they have deployed such a poor app in this day and age?!) A real shame because online booking (and checking status updates) via the app would have been very useful. Wishing the team best of luck when they develop the next version.
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FLFiona in London
Extremely slow payment verification defeats the entire purpose of Tatkal
The app completely fails during high-stakes Tatkal booking windows. I attempted to book a Tatkal ticket, and despite the money being deducted instantly from my account, the app remained stuck on the payment verification screen for over 7 minutes.
Even after waiting a total of nearly 10 minutes in processing limbo, the booking ultimately failed because the system could not verify the payment in time. By then, all Tatkal seats were long gone, and the deducted amount is now tied up waiting for a refund.
The worst part is that this isn't the first time this has happened. This exact same issue has been repeating for a long time and has unfortunately become a regular trend.
Tatkal is a matter of seconds, not minutes. An app that hangs for 7 to 10 minutes after deducting money is completely unreliable. IRCTC urgently needs to overhaul its payment gateway integration and upgrade the booking server capacity to handle real-time verification during peak rush hours. Extremely frustrating experience.
Even after waiting a total of nearly 10 minutes in processing limbo, the booking ultimately failed because the system could not verify the payment in time. By then, all Tatkal seats were long gone, and the deducted amount is now tied up waiting for a refund.
The worst part is that this isn't the first time this has happened. This exact same issue has been repeating for a long time and has unfortunately become a regular trend.
Tatkal is a matter of seconds, not minutes. An app that hangs for 7 to 10 minutes after deducting money is completely unreliable. IRCTC urgently needs to overhaul its payment gateway integration and upgrade the booking server capacity to handle real-time verification during peak rush hours. Extremely frustrating experience.
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CChetanPadwal19
Excellent
First time used worked perfectly even from outside India
VVD2RD
Response from developer
Dear User, Thank you for a 5-star review! We appreciate your feedback and have noted your concern. We are continuously working to improve and look forward to serving you better in the future. Best Regards.
