A total mess
I had a pathetic experience today with AIX. I booked a ticket from IXU to Delhi, 15 October, 16:10-18:00. And I stay in a place where it takes atleast 1 hour to travel to airport. Out of nowhere I got a call from a staff that the boarding gate is about to be closed (at 15 October 8:16 am) and I came to know that they have rescheduled the flight from 16:10 to 8:40. Mind you they didn’t even delayed the flight they just changed the time 8 hours earlier that too without giving me a single information and notification of the rescheduling. How was I supposed to reach the airport in just 5 mins when I stay 1 hour away from the airport? And that’s how I missed my very important flight because of their pathetic carelessness service. I tried contacting their toll number, their ai chat and some staff for the refund and I’m not even sure if they will refund me or not. This is my humble request to everyone please choose other flight service because AIX is hopeless and due to their carelessness I missed my flight and lost my money.
Show more
RKRajpriya Kh
Frustrated
Very disappointing experience with Air India Express. My flight was delayed initially and then rescheduled, which caused a lot of inconvenience. What made the experience worse was the attitude of the ground staff. There was very little care, empathy, or concern for passengers who were already dealing with the disruption.
I understand that delays and rescheduling can sometimes happen, but passengers deserve to be treated with respect and compassion, especially during such situations. I honestly had to ask the staff, “Why can’t you behave like other airlines?”
Overall, a very frustrating experience. Air India Express needs to seriously improve both its handling of disruptions and the way its ground staff treats passengers
I understand that delays and rescheduling can sometimes happen, but passengers deserve to be treated with respect and compassion, especially during such situations. I honestly had to ask the staff, “Why can’t you behave like other airlines?”
Overall, a very frustrating experience. Air India Express needs to seriously improve both its handling of disruptions and the way its ground staff treats passengers
Show more
TCthaha chakkalaparambil
Frustrating travel experience
The flight has been rescheduled more than five times at very short notice, with no proper communication or response from the airline. Children and elderly passengers have been left waiting for hours under difficult conditions. Despite the repeated delays, not even a single cup of water was provided, and no one from the airline made any effort to assist or address passengers' concerns. This level of service is extremely disappointing and unacceptable.
Show more
NSNiyaz Seyed
Smooth & User-Friendly
The app is smooth, easy to use, and very user-friendly. Everything is well organized and easily accessible, making the overall experience quick and hassle-free.
Aa91ian
Good app
Felt weird when I had a good experience using this app. Good job
SShakiriqbal
