Frustrated
Very disappointing experience with Air India Express. My flight was delayed initially and then rescheduled, which caused a lot of inconvenience. What made the experience worse was the attitude of the ground staff. There was very little care, empathy, or concern for passengers who were already dealing with the disruption.
I understand that delays and rescheduling can sometimes happen, but passengers deserve to be treated with respect and compassion, especially during such situations. I honestly had to ask the staff, “Why can’t you behave like other airlines?”
Overall, a very frustrating experience. Air India Express needs to seriously improve both its handling of disruptions and the way its ground staff treats passengers
I understand that delays and rescheduling can sometimes happen, but passengers deserve to be treated with respect and compassion, especially during such situations. I honestly had to ask the staff, “Why can’t you behave like other airlines?”
Overall, a very frustrating experience. Air India Express needs to seriously improve both its handling of disruptions and the way its ground staff treats passengers
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Frustrating travel experience
The flight has been rescheduled more than five times at very short notice, with no proper communication or response from the airline. Children and elderly passengers have been left waiting for hours under difficult conditions. Despite the repeated delays, not even a single cup of water was provided, and no one from the airline made any effort to assist or address passengers' concerns. This level of service is extremely disappointing and unacceptable.
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Smooth & User-Friendly
The app is smooth, easy to use, and very user-friendly. Everything is well organized and easily accessible, making the overall experience quick and hassle-free.
Good app
Felt weird when I had a good experience using this app. Good job
Selecting returns journey
Dear Support Team,
Please note the following issues while booking return tickets on your website:
1. While selecting different dates for the return journey, the system automatically switches back to the onward journey option instead of allowing me to continue with the return selection. Kindly check and correct this error.
2. I am also unable to book tickets through the website, as it always shows “No Flights Available” even when flights are available. However, I am able to complete the booking successfully through the mobile application.
Please investigate the issue and resolve it at the earliest.
Regards,
Jayaraj
Please note the following issues while booking return tickets on your website:
1. While selecting different dates for the return journey, the system automatically switches back to the onward journey option instead of allowing me to continue with the return selection. Kindly check and correct this error.
2. I am also unable to book tickets through the website, as it always shows “No Flights Available” even when flights are available. However, I am able to complete the booking successfully through the mobile application.
Please investigate the issue and resolve it at the earliest.
Regards,
Jayaraj
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