App is slow and buggy
App is slow, doesn’t work with more vpn
The app is great, people are dumb
The app has great interface and is really easy to use, some dumb people are dropping airline related queries here with low reviews, the app itself is great, people’s understanding seems to be that of a toddler.
Please understand that the review is for app functionality not complaining for an issue, ppl can do that on X or mail them simply, final verdict is that the app is very user friendly, no issues faced using the app for so long, smooth and easy.
Please understand that the review is for app functionality not complaining for an issue, ppl can do that on X or mail them simply, final verdict is that the app is very user friendly, no issues faced using the app for so long, smooth and easy.
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POOR SOFTWARE.
Needs A LOT of improvements in “India’s fastest growing airline” app.
Worst ever airline in India.
Despite my various attempts to resolve a simple matter through calls, but the waiting time exceeds an hour and then calls disconnect. Had attempted to reach the support team on social media, they only replied only once (Bot reply possibly) and generated a ticket for further action and then ghosted me completely. No status shared. Then I tried to reach the nodal officers desk, mailed him, still no response, auto replies mention 24 hours but never addressed, reached vice president (Ramita Vyas) on email, no response. Now I am forced to take a legal action against the mental harassment. Hope, Ms Ramita, is reading this and will update the details at least a call, maybe. Never recommending anyone to use this scammers airline ever.
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Worst customer care
Extremely poor support for pet travel services. I submitted a pet travel confirmation request on 6 December and was promised a response within 24 hours. Even after 4 plus days there was no reply. I contacted customer care multiple times and was assured callbacks every time but never received one. I escalated the matter to the nodal officer and appellate authority, yet there is still no response. Due to this delay ticket fares have already increased by around Rs 5000. Very disappointing experience with no accountability.
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