App is slow and buggy
App is slow, doesn’t work with more vpn
The app is great, people are dumb
The app has great interface and is really easy to use, some dumb people are dropping airline related queries here with low reviews, the app itself is great, people’s understanding seems to be that of a toddler.
Please understand that the review is for app functionality not complaining for an issue, ppl can do that on X or mail them simply, final verdict is that the app is very user friendly, no issues faced using the app for so long, smooth and easy.
Please understand that the review is for app functionality not complaining for an issue, ppl can do that on X or mail them simply, final verdict is that the app is very user friendly, no issues faced using the app for so long, smooth and easy.
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Worst customer care
Extremely poor support for pet travel services. I submitted a pet travel confirmation request on 6 December and was promised a response within 24 hours. Even after 4 plus days there was no reply. I contacted customer care multiple times and was assured callbacks every time but never received one. I escalated the matter to the nodal officer and appellate authority, yet there is still no response. Due to this delay ticket fares have already increased by around Rs 5000. Very disappointing experience with no accountability.
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Hassle free and super easy
Had a great experience using the Akasa Air portal! Super easy to book, very clear, and everything worked smoothly. Web check-in was quick, and managing my booking was hassle-free. Really loved how simple and user-friendly the whole process was. Highly recommend.
The app is beautiful. Bad reviews are for disputes not the app
Akasa is a lovely airline that’s very much on time. They have new planes and great but cold food. Amazing salads
The app is integrated with apple pay too. Ignore all negative reviews. The app is beautiful
The app is integrated with apple pay too. Ignore all negative reviews. The app is beautiful
Response from developer
Hi, thank you for your kind words! We're happy to hear you've had a great experience with us. Your support means a lot!
Overall Review
Great experience with Akasa Air!
Akasa Air offers an impressive flying experience with excellent service standards.
The staff both airport and cabin crew are very kind and helpful. Only wish they had more flights and better connectivity.
Akasa Air offers an impressive flying experience with excellent service standards.
The staff both airport and cabin crew are very kind and helpful. Only wish they had more flights and better connectivity.
App doesn’t open on my iPhone
The app stopped working few months back like i couldn’t login so i updated app and now it doesn’t open at all. It crashes every time as i click on the app icon. Tried reinstalling several times but doesn’t work.
Poor Customer Support Experience Before Travel
I have an upcoming flight with Akasa and noticed a mistake in the name on my ticket. I immediately emailed their support team with all the details and valid ID proof, but even after more than 24 hours, I received no response. With my flight just a day away, this lack of communication is extremely stressful and disappointing. A simple name correction or even a confirmation email would have helped. I hope Akasa improves its customer support responsiveness, especially for time-sensitive issues.
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Response from developer
Hi, we regret the inconvenience caused. Kindly share your booking reference and contact details at info@akasaair.com so we can reach out to you for further assistance.
App is very slow
App is very slow. Developers push the updates almost every week and this makes it impossible for others to use it as they need to update it first. Frequent updates should be avoided unless very much necessary.
Response from developer
Hi, we regret the inconvenience caused. Kindly share your booking reference and contact details at info@akasaair.com so we can reach out to you for further assistance.
Poor App Experience – Basic Features Missing: No option to remove add ons
Tried doing a web check-in and explored a meal-seat combo by mistake. There’s no option in the app to remove it, and now I’m being forced to pay ₹1500 for something I didn’t intend to add. Called customer care, and they asked me to email support , seriously? This is a basic feature that should be on the app itself. Wasting customers’ time and creating a frustrating experience. Please fix this.
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Response from developer
Hi, we'd like to look into this. Please share complete details at info@akasaair.com
Decent quality app
The app was decent quality. Account creation was easy. Could find my trip and add to my account. No section for middle name, so put it in first name (Space allowed now). I was able to check in 2 days before for all passengers on my PNR. Boarding pass was supposed to be available 6 hours before flight but made available 9-10 hours beforehand. Could add to wallet and share on WhatsApp too.
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Response from developer
Hi, we'd like to look into this. Please share the screenshot of the error along with your complete details at info@akasaair.com.
Too many notifications
App is not refined. And too many annoying promotional notifications !
Response from developer
Hi, we'd like to look into this. Please share complete details at info@akasaair.com
Extremely Disappointing Experience with Akasa Air
I'm writing this review as a warning to others: avoid flying with Akasa Air at all costs! I've had the misfortune of booking multiple flights with them, and every single time, my flight has been canceled with barely any notice.
The worst part is that their customer service team is completely unhelpful. They'll just apologize and tell you to book another flight (which, of course, will also get canceled). It's like they're not even taking responsibility for their own mistakes.
Needless to say, I will never be flying with Akasa Air again.
I've tried reaching out to Akasa Air's customer service team multiple times, but they've been completely unresponsive. Avoid this airline at all costs!
The worst part is that their customer service team is completely unhelpful. They'll just apologize and tell you to book another flight (which, of course, will also get canceled). It's like they're not even taking responsibility for their own mistakes.
Needless to say, I will never be flying with Akasa Air again.
I've tried reaching out to Akasa Air's customer service team multiple times, but they've been completely unresponsive. Avoid this airline at all costs!
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Response from developer
Hi, we regret the inconvenience caused. Kindly share your booking reference and contact details at info@akasaair.com so we can reach out to you for further assistance.
Two part first names do not work
The app itself works okay for check in and getting Apple Wallet boarding passes. So good for that.
However if your name has two parts to the first name, the app restricts you from using space bar in the first name field for booking retrieval. So that person can never use the app for check in or getting an Apple Wallet boarding pass. Please fix this issue ASAP.
However if your name has two parts to the first name, the app restricts you from using space bar in the first name field for booking retrieval. So that person can never use the app for check in or getting an Apple Wallet boarding pass. Please fix this issue ASAP.
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Response from developer
Hi, we regret to note that. We request that you share the error screenshot with us via Info@akasaair.com so that we can get this checked and assist you further.
Worst app.
Payment was successfull but booking was not done and ultimately when I reached out customer care they informed that booking is cancelled and I have to wait for payment and there is issue with payment system. They knew there was issue with there app/payment system and still allowed booking, who cares about customer experience.
As I was told to wait 7-10 working days for refund , I will update my experience after that.
Day 1: cancelled booking is mysteriously disappeared from my booking. Make sure you take screenshots of pnr and payments.
As I was told to wait 7-10 working days for refund , I will update my experience after that.
Day 1: cancelled booking is mysteriously disappeared from my booking. Make sure you take screenshots of pnr and payments.
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✋🏽😫🤚🏽
does NOT work “bro” ☝🏽😭🫱🏽 how could you do this??
Terrible Service: Refund Delays and System Failures Make Akasa Air Unreliable
My experience with Akasa Air has been nothing short of frustrating due to their inefficiency, misinformation, and disorganized processes. Initially, I faced an issue with a refund for a canceled booking, where I was repeatedly misled. I was first told the refund would be processed within 7 working days. When I followed up after this period, I was informed that I needed to send an email—something that was never mentioned initially. After emailing, I was told it would take another 7–10 working days, and even then, I had to chase them again, only to be told to wait yet another 5 days for the refund to reflect. This endless cycle of delays, excuses, and poor communication is completely unacceptable.
On top of this, I had another issue where I paid extra in advance for additional luggage, only to be told at the ticket counter that it wasn’t reflected in their system. I was asked to pay the amount again on the spot, with the assurance that the original payment would be refunded. This additional inconvenience further highlights Akasa Air’s incompetence, with glaring issues in both their customer service and internal systems. These experiences have been deeply frustrating and have shown a complete lack of accountability and professionalism. I would strongly advise against flying with Akasa Air, as their service is unreliable, disorganized, and highly unsatisfactory.
On top of this, I had another issue where I paid extra in advance for additional luggage, only to be told at the ticket counter that it wasn’t reflected in their system. I was asked to pay the amount again on the spot, with the assurance that the original payment would be refunded. This additional inconvenience further highlights Akasa Air’s incompetence, with glaring issues in both their customer service and internal systems. These experiences have been deeply frustrating and have shown a complete lack of accountability and professionalism. I would strongly advise against flying with Akasa Air, as their service is unreliable, disorganized, and highly unsatisfactory.
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I want my refund
I have booked the ticket on 5th of September from Bombay to Abu dhabi the flight time was 5.05pm the flight name is akasa air i already web check in online and i get the boarding pass also I reached airport at 4.00pm
At the check in counter they said we have cancelled your ticket and they were not listening anything and they only saying that we have cancelled your ticket , then i contact akasa air customer care they are saying we didnt cancel your ticket then i contact makemy trip they were also saying your ticket is not cancelled then how airport counter have the right to say that we have cancelled your ticket and then i contact customer care for refund they said you will get refund in 7 days today 14 days passed i didnt get any refund from make my trip i want my refund otherwise i will take action and makemytrip also have to talk with akasa air and I want my refund as soon as possible i want to go urgently abu dhabi i have booked another ticket and i reached abu dhabi please Solve my issueeee
At the check in counter they said we have cancelled your ticket and they were not listening anything and they only saying that we have cancelled your ticket , then i contact akasa air customer care they are saying we didnt cancel your ticket then i contact makemy trip they were also saying your ticket is not cancelled then how airport counter have the right to say that we have cancelled your ticket and then i contact customer care for refund they said you will get refund in 7 days today 14 days passed i didnt get any refund from make my trip i want my refund otherwise i will take action and makemytrip also have to talk with akasa air and I want my refund as soon as possible i want to go urgently abu dhabi i have booked another ticket and i reached abu dhabi please Solve my issueeee
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Shameless people
After allotting PNR number and deducting full amount these parasites first kept my reservation on hold and subsequently canceled the tickets. An email was received after two days telling it’ll take 7 to 10 days for refund. On 8th day another email was received stating it’ll take 7 to 10 days for refund. They are number one cheats. Parasites. I give negative feedback. Don’t trust Akasa.
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Biggest mistake. They should stop this airline
The worst airline. The worst app. Tried multiple times for webcheck in but showing error. What error!! Not even showing the error message. And how to do web check in ? Written an email and no response. Pathetic service
