App is slow and buggy
App is slow, doesn’t work with more vpn
The app is great, people are dumb
The app has great interface and is really easy to use, some dumb people are dropping airline related queries here with low reviews, the app itself is great, people’s understanding seems to be that of a toddler.
Please understand that the review is for app functionality not complaining for an issue, ppl can do that on X or mail them simply, final verdict is that the app is very user friendly, no issues faced using the app for so long, smooth and easy.
Please understand that the review is for app functionality not complaining for an issue, ppl can do that on X or mail them simply, final verdict is that the app is very user friendly, no issues faced using the app for so long, smooth and easy.
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POOR SOFTWARE.
Needs A LOT of improvements in “India’s fastest growing airline” app.
Worst ever airline in India.
Despite my various attempts to resolve a simple matter through calls, but the waiting time exceeds an hour and then calls disconnect. Had attempted to reach the support team on social media, they only replied only once (Bot reply possibly) and generated a ticket for further action and then ghosted me completely. No status shared. Then I tried to reach the nodal officers desk, mailed him, still no response, auto replies mention 24 hours but never addressed, reached vice president (Ramita Vyas) on email, no response. Now I am forced to take a legal action against the mental harassment. Hope, Ms Ramita, is reading this and will update the details at least a call, maybe. Never recommending anyone to use this scammers airline ever.
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Worst customer care
Extremely poor support for pet travel services. I submitted a pet travel confirmation request on 6 December and was promised a response within 24 hours. Even after 4 plus days there was no reply. I contacted customer care multiple times and was assured callbacks every time but never received one. I escalated the matter to the nodal officer and appellate authority, yet there is still no response. Due to this delay ticket fares have already increased by around Rs 5000. Very disappointing experience with no accountability.
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Hassle free and super easy
Had a great experience using the Akasa Air portal! Super easy to book, very clear, and everything worked smoothly. Web check-in was quick, and managing my booking was hassle-free. Really loved how simple and user-friendly the whole process was. Highly recommend.
Worst app ever
It doesn’t work.
The app is beautiful. Bad reviews are for disputes not the app
Akasa is a lovely airline that’s very much on time. They have new planes and great but cold food. Amazing salads
The app is integrated with apple pay too. Ignore all negative reviews. The app is beautiful
The app is integrated with apple pay too. Ignore all negative reviews. The app is beautiful
Response from developer
Hi, thank you for your kind words! We're happy to hear you've had a great experience with us. Your support means a lot!
Overall Review
Great experience with Akasa Air!
Akasa Air offers an impressive flying experience with excellent service standards.
The staff both airport and cabin crew are very kind and helpful. Only wish they had more flights and better connectivity.
Akasa Air offers an impressive flying experience with excellent service standards.
The staff both airport and cabin crew are very kind and helpful. Only wish they had more flights and better connectivity.
App doesn’t open on my iPhone
The app stopped working few months back like i couldn’t login so i updated app and now it doesn’t open at all. It crashes every time as i click on the app icon. Tried reinstalling several times but doesn’t work.
Poor Customer Support Experience Before Travel
I have an upcoming flight with Akasa and noticed a mistake in the name on my ticket. I immediately emailed their support team with all the details and valid ID proof, but even after more than 24 hours, I received no response. With my flight just a day away, this lack of communication is extremely stressful and disappointing. A simple name correction or even a confirmation email would have helped. I hope Akasa improves its customer support responsiveness, especially for time-sensitive issues.
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Response from developer
Hi, we regret the inconvenience caused. Kindly share your booking reference and contact details at info@akasaair.com so we can reach out to you for further assistance.
App is very slow
App is very slow. Developers push the updates almost every week and this makes it impossible for others to use it as they need to update it first. Frequent updates should be avoided unless very much necessary.
Response from developer
Hi, we regret the inconvenience caused. Kindly share your booking reference and contact details at info@akasaair.com so we can reach out to you for further assistance.
Poor App Experience – Basic Features Missing: No option to remove add ons
Tried doing a web check-in and explored a meal-seat combo by mistake. There’s no option in the app to remove it, and now I’m being forced to pay ₹1500 for something I didn’t intend to add. Called customer care, and they asked me to email support , seriously? This is a basic feature that should be on the app itself. Wasting customers’ time and creating a frustrating experience. Please fix this.
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Response from developer
Hi, we'd like to look into this. Please share complete details at info@akasaair.com
Decent quality app
The app was decent quality. Account creation was easy. Could find my trip and add to my account. No section for middle name, so put it in first name (Space allowed now). I was able to check in 2 days before for all passengers on my PNR. Boarding pass was supposed to be available 6 hours before flight but made available 9-10 hours beforehand. Could add to wallet and share on WhatsApp too.
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Response from developer
Hi, we'd like to look into this. Please share the screenshot of the error along with your complete details at info@akasaair.com.
Too many notifications
App is not refined. And too many annoying promotional notifications !
Response from developer
Hi, we'd like to look into this. Please share complete details at info@akasaair.com
Slow and functionality doesn’t work
The app doesn’t even load properly. Even if it loads, the authentication doesn’t work (Both Google Auth and OTP based auth)
Extremely Disappointing Experience with Akasa Air
I'm writing this review as a warning to others: avoid flying with Akasa Air at all costs! I've had the misfortune of booking multiple flights with them, and every single time, my flight has been canceled with barely any notice.
The worst part is that their customer service team is completely unhelpful. They'll just apologize and tell you to book another flight (which, of course, will also get canceled). It's like they're not even taking responsibility for their own mistakes.
Needless to say, I will never be flying with Akasa Air again.
I've tried reaching out to Akasa Air's customer service team multiple times, but they've been completely unresponsive. Avoid this airline at all costs!
The worst part is that their customer service team is completely unhelpful. They'll just apologize and tell you to book another flight (which, of course, will also get canceled). It's like they're not even taking responsibility for their own mistakes.
Needless to say, I will never be flying with Akasa Air again.
I've tried reaching out to Akasa Air's customer service team multiple times, but they've been completely unresponsive. Avoid this airline at all costs!
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Response from developer
Hi, we regret the inconvenience caused. Kindly share your booking reference and contact details at info@akasaair.com so we can reach out to you for further assistance.
Two part first names do not work
The app itself works okay for check in and getting Apple Wallet boarding passes. So good for that.
However if your name has two parts to the first name, the app restricts you from using space bar in the first name field for booking retrieval. So that person can never use the app for check in or getting an Apple Wallet boarding pass. Please fix this issue ASAP.
However if your name has two parts to the first name, the app restricts you from using space bar in the first name field for booking retrieval. So that person can never use the app for check in or getting an Apple Wallet boarding pass. Please fix this issue ASAP.
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Response from developer
Hi, we regret to note that. We request that you share the error screenshot with us via Info@akasaair.com so that we can get this checked and assist you further.
Worst app.
Payment was successfull but booking was not done and ultimately when I reached out customer care they informed that booking is cancelled and I have to wait for payment and there is issue with payment system. They knew there was issue with there app/payment system and still allowed booking, who cares about customer experience.
As I was told to wait 7-10 working days for refund , I will update my experience after that.
Day 1: cancelled booking is mysteriously disappeared from my booking. Make sure you take screenshots of pnr and payments.
As I was told to wait 7-10 working days for refund , I will update my experience after that.
Day 1: cancelled booking is mysteriously disappeared from my booking. Make sure you take screenshots of pnr and payments.
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✋🏽😫🤚🏽
does NOT work “bro” ☝🏽😭🫱🏽 how could you do this??
