Good app
Felt weird when I had a good experience using this app. Good job
Selecting returns journey
Dear Support Team,
Please note the following issues while booking return tickets on your website:
1. While selecting different dates for the return journey, the system automatically switches back to the onward journey option instead of allowing me to continue with the return selection. Kindly check and correct this error.
2. I am also unable to book tickets through the website, as it always shows “No Flights Available” even when flights are available. However, I am able to complete the booking successfully through the mobile application.
Please investigate the issue and resolve it at the earliest.
Regards,
Jayaraj
Please note the following issues while booking return tickets on your website:
1. While selecting different dates for the return journey, the system automatically switches back to the onward journey option instead of allowing me to continue with the return selection. Kindly check and correct this error.
2. I am also unable to book tickets through the website, as it always shows “No Flights Available” even when flights are available. However, I am able to complete the booking successfully through the mobile application.
Please investigate the issue and resolve it at the earliest.
Regards,
Jayaraj
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Worst App Experience
If there was a way to give no stars I would. This app is just pathetic. The interface is clunky and buggy. The check-in process is so unbelievably annoying. I tried to add assistance for one guest it just keeps going to guest 1 and not 2. I kept clicking on the name of guest 2 but nothing happens. It asks to add age but doesn’t show which guest you are adding it for. It doesn’t even save the PNR details in manage booking section we have to keep adding and searching for it. And to top it all it doesn’t show an easy way to get your boarding pass after check-in. It doesn’t even tell you that you will get it later via email or anything!
It doesn’t even send relevant email notifications properly but manages to spam very well. -5 stars!
It doesn’t even send relevant email notifications properly but manages to spam very well. -5 stars!
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Smooth processing
The process was so smooth and hassle free that even first timers will be able to get the tickets online. Even the date change was as easy as choosing a meal and a seat. A step towards better aviation experience. Kudos.
Ticket online
Not sure it is charged twice or not for tickets.
Very Poor Experience with Flex Fare
Very bad experience with Air India Express. I booked a Flex fare expecting better service, but during web check-in the website was not working properly. Because of this, I couldn’t select my seats and was automatically assigned the last seats, which was very uncomfortable.
This happened for both my onward and return flights, so clearly it’s a repeated issue. Really frustrating and not worth the extra money paid for Flex fare. Needs serious improvement.
This happened for both my onward and return flights, so clearly it’s a repeated issue. Really frustrating and not worth the extra money paid for Flex fare. Needs serious improvement.
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Option for multi-city travel booking
The App doesn’t allow multi-city booking which I presume all airlines of the world be it domestic/ international allows. You need to book multiple times for a single journey if you not traveling on the return basis and have to travel multiple cities before returning back. Please upgrade/ update your app for the convenience of travelers.
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5 star experience
This was my first time booking a ticket with Air India Express using their mobile app, and I had a great experience. The flight rates were very reasonable compared to other airlines. The app was user-friendly and made the booking process simple.
I especially liked the seat selection option, which was easy to use. Additionally, the refund process was smooth and hassle-free, which gave me confidence in their service.
Overall, I am very happy with my experience and would highly recommend Air India Express for affordable and convenient travel.
I especially liked the seat selection option, which was easy to use. Additionally, the refund process was smooth and hassle-free, which gave me confidence in their service.
Overall, I am very happy with my experience and would highly recommend Air India Express for affordable and convenient travel.
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Login functionality is broken
App is basically useless as the login functionality just doesn’t work. It is not so complicated to simplify login experience for customers. Please fix this asap.
Worst airline app
This is the most difficult check in process I’ve ever seen. Air India site tells me to go to Air India Express and Air India Express tells me to go to Air India. Which is it? I have my boarding pass yet still says I’m not checked in. I will avoid this airline in the future
Terrible UX
App is designed by a high schooler and coded by an intern. Horrendous - not enough words to explain whats bad about it. Must use to find out
Worst Ever Airline Launched in India
I booked flight from blr to delhi for 6th dec 6am , I reached timely they said we don’t have enough seats so they have given me other flight who is first going from blr to jaipur then jaipur to delhi , with delay of 6 hours in between . I have reached 6am at blr and reaching delhi at 7 pm . What a wonderful service they provide . I am so much amazed by this service that I would buy a single ticket of this airline ever . Indian railways is even better than this airline . They atleast provide some AC couch after having talk . But these bloody doesn’t. They are like we can’t provide premium economy,no business class , not even lounge. The “Express” in Air India Express represents “Depress” , any body travelling be aware .
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Worst service
Total frauds
Money minting company
Changes words and policies
Never book a flight through this company
You will be robbed back and forth
For safety avoid this airlines
Money minting company
Changes words and policies
Never book a flight through this company
You will be robbed back and forth
For safety avoid this airlines
Worst Airline
They can anytime cancel or postpone your original booking and leave you to book another flight or their flight at another time and that will be as per their convenience not yours.
Worst app
Worst applcation. Doesnt accept RU pay card. Bank transfer doesnt accept.
Neu pass loyalty program.
It does not update the completed journeys in the loyalty program. I completed my last trip 20 days ago but still there is no change in the Neu pass. After every trip I email customer care and make sure that my trips are updated in loyalty program. It's a very frustrating process.
Title: Smooth Booking & Great Experience!
I recently booked my flight through the Air India Express app and was really impressed. The interface is clean, and the booking process was super easy. I received my e-ticket instantly and check-in was hassle-free. The app also keeps you updated with flight status and boarding passes offline, which is very handy. Overall, a reliable and user-friendly app for frequent travellers!
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Away from the app
Useless this app is supposed not in the app store. Just time waste
Doesn’t work
Tried to check for flights on this and keeps returning no flights found. No point in using this app.
Don’t use this App
This is the worst app on App store. Don’t use it at all. I tried to reschedule my flight from 25th October 2025 to 8th November 2025 via Air India Express. After the successful payment, due to some app glitch the flight got rescheduled to a different flight on 25th October only rather than 8th November.
The Tia chatbot is so dumb that whenever you raise a concern, it shares Air India Customer care number and Air India Express number.
The Tia chatbot is so dumb that whenever you raise a concern, it shares Air India Customer care number and Air India Express number.
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