Driver who does not know to drive
Pathetic support system
Rates are too high
Worst service
When I contacted the driver, he clearly stated that he had already cancelled the trip yesterday. If that is true, why was I not informed immediately, and why did your system continue to show the booking as confirmed until the last 30 minutes?
Your customer support experience has been extremely disappointing. I made multiple attempts to contact customer care, but the call was disconnected/hung up despite my repeated attempts. I could even hear background noise, which makes the situation even more frustrating.
On top of this, I am receiving messages saying that your team tried to reach me and that I was unavailable. This is completely misleading and does not reflect what actually happened.
This is a serious failure in your booking and customer support process. I expect an immediate explanation for the cancellation, clarification on why I was not informed earlier, and appropriate compensation for the inconvenience caused.
Please treat this as a formal complaint and escalate it to the concerned team.
Response from developer
Hi NavasAaliya, We’re extremely sorry for the inconvenience and frustration caused by this experience. We understand how stressful it must have been to have your confirmed booking cancelled just 30 minutes before your scheduled trip, leaving you with very little time to make alternative arrangements. We also understand your concerns regarding the cancellation timeline, the booking continuing to show as confirmed, and the difficulty you faced while trying to reach our customer support team. We sincerely apologize that you had to go through this experience. Please share your registered mobile number and booking details with us at support@tatd.in. Our team will review the complete booking history, cancellation timeline and communication records related to your complaint and assist you accordingly. Thank you for bringing this matter to our attention. We truly regret the inconvenience caused.



