Pathetic experience !
Avoid Revv if you value your time and money.
One of the worst self-drive rental experiences I’ve ever had.
Revv delayed my booked vehicle at the last minute, leaving me stranded at the airport. After multiple calls and a lot of hassle, they provided a different car than the one I had booked and even failed to deliver it to the airport as promised. I had to go elsewhere to collect it.
The replacement car was in terrible condition:
* Noisy brakes
* Broken rear-view mirror
* No windshield washer fluid
* Poor pickup and performance
When I complained, Revv acknowledged the issues and promised compensation after the trip. Their pickup executive, Prithvi, also confirmed that the car had approximately 15% extra fuel and assured me that I would receive a refund.
Now the final invoice has been issued with no compensation, no fuel refund, and no acknowledgement of the inconvenience or poor vehicle condition.
What is most disappointing is not just the bad vehicle, but the false promises made to customers and then conveniently ignored later.
A company that cannot honour its commitments, maintain its vehicles, or provide basic customer service should not be in the car rental business.
Extremely disappointing experience with Revv. I will not be using their service again and would not recommend it to others.
One of the worst self-drive rental experiences I’ve ever had.
Revv delayed my booked vehicle at the last minute, leaving me stranded at the airport. After multiple calls and a lot of hassle, they provided a different car than the one I had booked and even failed to deliver it to the airport as promised. I had to go elsewhere to collect it.
The replacement car was in terrible condition:
* Noisy brakes
* Broken rear-view mirror
* No windshield washer fluid
* Poor pickup and performance
When I complained, Revv acknowledged the issues and promised compensation after the trip. Their pickup executive, Prithvi, also confirmed that the car had approximately 15% extra fuel and assured me that I would receive a refund.
Now the final invoice has been issued with no compensation, no fuel refund, and no acknowledgement of the inconvenience or poor vehicle condition.
What is most disappointing is not just the bad vehicle, but the false promises made to customers and then conveniently ignored later.
A company that cannot honour its commitments, maintain its vehicles, or provide basic customer service should not be in the car rental business.
Extremely disappointing experience with Revv. I will not be using their service again and would not recommend it to others.
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Response from developer
Dear Customer, We apologize for your disappointing experience. This is not the service we aim for. Please share your booking details so we can investigate and resolve the issues.
Worst app
I booked the car yesterday night and my driver got changed twice, one of the drivers called me and asked for the documents, I shared the documents with him, after that I got a message from Revv that we have changed your driver. After that I called the other driver and told him my location, he said ok sir I will come on time but he did not ask me for the documents. Today morning at 4 am when I called the driver he was not picking up my call. After that I called the support and the support team cancelled my booking saying that the documents have not been uploaded. Their driver did not call me, did not ask for documents from me, did not upload them, so it is my mistake and after that he cancelled the booking, all my work got stuck because of these people. Their service is very bad, I tried them for the first time and they did this to me, because of their team my booking was cancelled.
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Response from developer
Dear Customer, We apologize for your disappointing experience. This is not the service we aim for. Please share your booking details so we can investigate and resolve the issues.
Scam service operators
Beware of this scam service operators. They don’t follow their own written policies , car arrival delayed beyond explanation, everything is at mercy of local car delivery person and can abruptly be cancelled by provider. And in cancellations by host, no refunds or compensation. Looks like a scam operation. Customer service polite and try to be helpful but helpless as they have no policies in place . Avoid to save your headaches
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Response from developer
Dear Customer, We apologize for your disappointing experience. This is not the service we aim for. Please share your booking details so we can investigate and resolve the issues.
Really good service
The booking and pick up service is really nice and seamless and so far they don't seem to charge unnecessarily over the top extra charges.
Excellent Service
It was our first time to opt any car rental services. Indeed Revv was a great experience and luckily we got upgrade. Car delivery and pick up service is worth and very smooth.. to be relaxed it’s good to opt complete insurance coverage, which we have opted as driving in Mumbai is not easy to keep car untouched…
only felt charges of vehicle cleaning was not worth as car was not cleaned from inside but charged as it was mentioned and expected to be. But it’s ok.
Modification policy can be reviewed to reduce charges at least for ongoing services… and fuel consumption should be reviewed as found quite discrepancy in consumption as it was 20% showing when car delivered but as soon as we started it became 10%… I feel should be reviewed fuel consumption charges more transparently.
Finally a big thank you for the service provided.. will certainly opt again your services during next visit.
only felt charges of vehicle cleaning was not worth as car was not cleaned from inside but charged as it was mentioned and expected to be. But it’s ok.
Modification policy can be reviewed to reduce charges at least for ongoing services… and fuel consumption should be reviewed as found quite discrepancy in consumption as it was 20% showing when car delivered but as soon as we started it became 10%… I feel should be reviewed fuel consumption charges more transparently.
Finally a big thank you for the service provided.. will certainly opt again your services during next visit.
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