Worst service
When I contacted the driver, he clearly stated that he had already cancelled the trip yesterday. If that is true, why was I not informed immediately, and why did your system continue to show the booking as confirmed until the last 30 minutes?
Your customer support experience has been extremely disappointing. I made multiple attempts to contact customer care, but the call was disconnected/hung up despite my repeated attempts. I could even hear background noise, which makes the situation even more frustrating.
On top of this, I am receiving messages saying that your team tried to reach me and that I was unavailable. This is completely misleading and does not reflect what actually happened.
This is a serious failure in your booking and customer support process. I expect an immediate explanation for the cancellation, clarification on why I was not informed earlier, and appropriate compensation for the inconvenience caused.
Please treat this as a formal complaint and escalate it to the concerned team.
Reliable, Safe & Professional Driving Experience
Unsupportive RMs and low quality drivers
The app UI is quite poor as well and just looks ugly. This is probably a symptom of a system which doesn’t care about details and is only interested in getting your buy in.
Excellent Service
A courteous and well mannered gentleman, Mahesh not only drives confidently, he is very cautious and controlled. The passenger feels confident to repose faith in the individual.
Our compliments to your driver, Mahesh Paliwal and to the company for its efficient operations.
Thank you for your services.
Response from developer
Hi Essmuks, Thank you so much for sharing your feedback! We’re delighted to hear that you had a great experience with our services.We look forward to serving you again soon. Hire driver in 30 minutes at your doorstep on hourly, outstation, monthly basis. Experienced driver. Book Now or call us at 9999160322 www.tatd.in
Driver Standards
All your drivers (and sadly most others too) lack basic driving techniques and adherence to proper rules. Nobody gives turn signals at the correct time / distance, they want to drive with headlights on high beam & cause inconvenience to the driver in front, they have scant respect for lane driving and other driving courtesies.
Tat d definitely needs to provide some sensible training to their drivers.
Response from developer
Hi Essmuks, Thank you so much for sharing your feedback! We’re delighted to hear that you had a great experience with our services.We look forward to serving you again soon. Hire driver in 30 minutes at your doorstep on hourly, outstation, monthly basis. Experienced driver. Book Now or call us at 9999160322 www.tatd.in
Worst customer support
Mid-way, the driver's phone went switched off. When I panicked and contacted their customer care for assistance, the response was pathetic. They casually told me, "We are connecting you to the driver," and then completely ghosted me. No follow-up, no callback, and zero responsibility taken.
This company has ZERO emergency support. If your car gets stolen or a major mishap occurs, their customer service will leave you stranded. They do not care about the safety of your asset or your peace of mind.
Extremely poor and useless customer service. Save your cars and yourself from this mental trauma.
Response from developer
We're sorry to hear about your experience and understand how concerning this situation must have been. Your safety and peace of mind are extremely important to us. Please share your registered mobile number and booking details with us at support@tatd.in so our team can thoroughly review the incident and assist you at the earliest. We appreciate your feedback and the opportunity to address your concern.
Bumpy ride
I opted driver for a manual car, I should have been provided a driver accordingly. Tat D to ensure it with all its customers.
Response from developer
We're sorry to hear that your journey didn't meet your expectations. We understand your concern regarding the driving experience and appreciate you bringing it to our attention. Please share your registered mobile number and booking details with us at support@tatd.in so our team can review the matter and assist you further. Your feedback helps us improve our service.
Reliable Driver Service
Response from developer
Thank you for your wonderful feedback! We’re delighted to know you had a smooth and comfortable experience with tat d. Your appreciation for our professional and punctual driver means a lot to us. We look forward to serving you again. Book a verified driver anytime at www.tatd.in or call 9999160322.
App feature review
Response from developer
We’re sorry for the inconvenience and appreciate your feedback. Location access helps us improve driver allocation accuracy and nearby service availability. Please share your booking details at support@tatd.in so our team can check this further and assist you better. We have also shared your suggestion with our app development team for review.
Useless
Response from developer
Hi Druvi, We sincerely apologize for the inconvenience caused during your recent experience. This is not the level of service we aim to provide, and we understand how frustrating it must have been. Your feedback is valuable and will help us improve our processes to ensure a more reliable experience in the future. We appreciate you sharing your experience with us.
Useless app. Scam
Extremely bad service
What made the situation worse was the company’s response. Instead of taking accountability, they stated that they are only a “technology platform” and that the drivers are independent contractors, meaning customers are expected to deal with damages directly with the driver.
For a service built around trust and safety, especially for people traveling alone or women using chauffeur services, this response was deeply concerning.
Driver quality and consistency have been very poor in my experience. I would strongly recommend people to think carefully before handing over their car to this platform.
Response from developer
We sincerely apologize for your experience and understand your concerns regarding driver quality and vehicle safety. We take such feedback seriously. Please share your booking details and concerns at support@tatd.in so our team can review the matter thoroughly and assist you.
Great Service
Response from developer
Hello, Thank you for trusting tat d for the past 1.5 years. Your continued support means a lot to us. We’re glad our drivers make your office commute easier and more comfortable. We look forward to serving you again soon. Book now, call 9999160322 or visit www.tatd.in
On time arrival and safe driving habits
Response from developer
Hello, Thank you for your endorsement and kind feedback. We’re delighted to know you value our punctuality and safe driving standards. We look forward to continuing to serve you. Get a trained professional driver at your location in just 30 minutes for flexible travel needs. Call 9999160322 or book at www.tatd.in
A Real Lifesaver in Delhi
Response from developer
Hello, Thank you for your thoughtful feedback! We’re glad tat d helps make travel in Delhi easier and more convenient for you and your family. Your recommendation means a lot to us. We look forward to serving you again soon. Hire a driver within 30 minutes at your doorstep. Call 9999160322 or visit www.tatd.in
Very nice services
Response from developer
Hello Raj, Thank you very much for taking the time to provide your feedback and giving us a 5-star rating! We greatly appreciate it and look forward to serving you again soon. Hire a professional driver at your doorstep within 30 minutes on an hourly, outstation, or monthly basis. Call us at 9999160322 or visit www.tatd.in.
My ride today with Rohit
Response from developer
Hi Sm Dh, We sincerely apologize for the inconvenience you faced during your trip. This is not the experience we aim to provide, and your feedback helps us improve our service. We appreciate you bringing this to our attention and will work to ensure smoother experiences in the future.
Ruby
Response from developer
Hi Rubina, Thank you for your kind words! We’re happy to know you had a great experience with our service. Your support motivates us to keep improving. We look forward to serving you again soon. Hire a professional driver at your doorstep within 30 minutes on an hourly, outstation, or monthly basis. Call us at 9999160322 or visit www.tatd.in.
Excellent experience
Response from developer
Hi Behlharsh, Thank you for the stellar review! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our utmost priority,We look forward to serving you again soon! Hire driver in 30 minutes at your doorstep on hourly, outstation, monthly basis. Experienced driver. Book Now or call us at 9999160322 www.tatd.in
Good experience
Response from developer
Hello Vivek, Thank you very much for taking the time to provide your feedback and giving us a 5-star rating! We greatly appreciate it and look forward to serving you again soon. Hire a professional driver at your doorstep within 30 minutes on an hourly, outstation, or monthly basis. Call us at 9999160322 or visit www.tatd.in.
