DroneDeploy Ground App User Reviews

Name: DroneDeploy Ground App
Rating: 4.5625 (32 reviews)

DroneDeploy Ground App

Infatics, Inc.

💼 Business

📷 Photo & Video

Customer Experience

Positive experience41.5% of reviews

Neutral5.7% of reviews

Negative experience52.8% of reviews

~ Based on 53 written reviews from the US App Store.

Is DroneDeploy Ground App Safe?

DroneDeploy Ground App appears mostly safe based on user ratings. AppsHunter Safety Score for DroneDeploy Ground App is 83/100.

This assessment is based on 32 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.6% of ratings point to a safe experience

0.0% of ratings suggest some concerns

9.4% of ratings point to a risky experience

~ Based on 32 App Store ratings for DroneDeploy Ground App.

Is DroneDeploy Ground App Legit?

DroneDeploy Ground App appears legitimate, with a few gaps. AppsHunter Legitimacy Score for DroneDeploy Ground App is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Send to much Spam

The company sends too much Spam email.

gapp01

16 days ago

Response from developer

Thanks for the feedback. This review looks like it's about email communications from DroneDeploy rather than the Ground app itself, if you're getting unwanted marketing emails, you can unsubscribe via the link at the bottom of those emails, or contact support@dronedeploy.com, and we'll get it sorted. If you're running into issues within the app, we'd love to hear about those.

ABSOLUTELY AWFUL

Freezes, lags, slow!

KMicala

2 months ago

Response from developer

Thanks for the feedback. Freezing, lag, and slowness are real problems and we want to fix them. If you have a minute, reach out to support@dronedeploy.com with your device model and what you were doing when it froze. That helps us track down the specific cause.

Efficiency

Amazing app, makes life easy.

cca4141

4 months ago

Response from developer

Thank you so much for the review! We are thrilled to hear that the Ground App is making your life easier on the job site. We have put a lot of work into improving the app's efficiency, and your feedback lets us know we are on the right track. Thanks for being part of the DroneDeploy community

Insta X4 air

Will there be a new update where the app will be compatible with the Insta X4 air?

James35!

4 months ago

Response from developer

Hi James35!, Thank you for reaching out with this question. We do not currently have plans to support the Insta X4 Air because it does not meet the hardware requirements necessary to support our Walk capture mode effectively. For the best experience and highest quality captures, we strongly recommend using the Insta X5 or the standard Insta X4. We want to ensure you have the most reliable tools for your site documentation. If you have any other hardware questions or have new ideas on features you would like to see, please reach out to us at support@dronedeploy.com. We are happy to help!

Smooth capture process

I have an older Insta X2 camera, but connection to camera is very smooth and I’m able to get to capturing panos quickly. I went out and did about 70 panos within a few minutes on a few levels and the upload worked without issues. Overall the app is responsive and snappy.

Stargazer8008

4 months ago

Response from developer

Hi Stargazer8008, thank you for the detailed five-star review! We are so glad to hear that your experience with the Insta X2 camera was smooth and that the app stayed responsive while capturing and uploading. We have worked hard to ensure that both new and legacy hardware perform reliably on our platform. Your feedback confirms that those efforts are paying off for our users in the field. Thank you for being a part of the DroneDeploy community and for sharing your positive experience!

PM

Overall I like this app for capturing pictures and documenting my project. Easy to use and works how it should. I would recommend this tool to other project teams.

T-Dawg2024

4 months ago

Response from developer

Thank you so much for your kind words! Ease of use is something we really focus on, so it’s great to hear that DroneDeploy Ground is working well for you. If you ever have feedback or ideas to make it even better, please reach out to support@dronedeploy.com. We’d love to hear them!

Senior Superintendent

Pre- drywall sign off by all trades,Architectural and MEP’s engineering design teams as well as the owner representatives can sometimes be seen as difficult or challenging getting every single team player on site to sign off the work in place.
Drone deploy captures can be emailed to the team and reviewed on OAC meetings to smoothly identify issues and provide feedback prior to closing the walls.
Drone deploy saves the entire team the cost from having to remove drywall and provide a smooth transition to the finish stages.

Drone RR

4 months ago

Great tool

Makes documenting large sites easy!

Briewilliams

4 months ago

Response from developer

Hi Briewilliams, thank you so much for the rating! We are thrilled to hear that the Ground App is making it easy for you to document your project. Our team has focused heavily on ensuring the app remains performant and reliable for high-volume data capture. Please reach out to us at support@dronedeploy.com if you ever run into issues or have new ideas on how we can make the tool even better for your workflow. We appreciate your support!

Great Product Ground

This is a great product and have used it for many years. The features are great and easy to use!

MSUMouse

5 months ago

Response from developer

Hey MSUMouse, thank you so much for the kind words and the 5 stars! "Many years" means a lot to us, especially knowing how much the product has evolved. Really glad the features are still hitting the mark and feeling easy to use. If you ever have feedback or ideas, we're always listening at support@dronedeploy.com. Thanks for being such a loyal Ground App user!

Stand Out Performance

This app is great for reality capture. Functional, easy to use and quick uploads and processing.

Nickname 43782

5 months ago

Extremely hard to login into

Hardnesses thing I have ever had to login into. Lots of errors. Will reset my password and even then it is a 50/50 shot. Always a massive pain to get back into the app to use the program. I use this for work and hate using it. Can’t recommend. I have to redownload the app as well to get it work. Glichy.

Unreliable Login

7 months ago

Response from developer

Hello, thank you for sharing this feedback. We are sorry to hear about the login errors and the frustration this has caused. While we haven't seen widespread login issues in version 2.224.2, we want to investigate why this is happening specifically for you. To help us troubleshoot, please contact our support team at support@dronedeploy.com with your account details and any specific error messages you've encountered. We want to get this resolved so you can use the App reliably.

App Doesn’t Work

This app doesn’t work on the new iPhone. It won’t even open.

javtex

9 months ago

Buggy and Poor Photo Selection Availability

Very difficult if not impossible to use at times. Trying to pull in wall photos and I’ve tried to click the icon in the room 63 times. It won’t select the correct icon and I can zoom in anymore. The icons aren’t too close together, it’s selection something approx an inch up and left from where I’m actually clicking. This has been a functionality issue for at least six months. Website works perfectly fine. Don’t count on being able to do anything quickly on the app.

apig3

10 months ago

Response from developer

We're sorry for the frustration with photo selection and icon accuracy in the app, especially after months of difficulty. Your experience matters to us. The selection issues you described have been fixed in the latest version (2.208.0). Please update to the newest release and, if you still have trouble, reach out to support@dronedeploy.com so we can help directly.

CRASHES

App constantly crashes and won’t load selected items.

KMicala

10 months ago

Bugs and Glitches

I’m hoping this app gets better over time. Right now it still feels like a beta version with the amount of issues and bugs.

WesTree2567

10 months ago

Response from developer

Hi Wes, we appreciate your honest feedback. We take stability very seriously and constantly release fixes for bugs and glitches, we never want the Ground App to feel like a beta! Since your review, we've released many improvements, so please update to the latest version, 2.220.1. If you are still running into specific issues, we would love to investigate them right away. Please reach out to us at support@dronedeploy.com with details about the problems you are seeing. Thank you!

Great for 360 Photos

Just used it to capture exiting conditions of a site we’re getting ready to build out. The mobile 3D scan feature is so easy and the data it produces is surprisingly high quality!

MattD2495

10 months ago

Response from developer

Thanks for the awesome feedback! We’re thrilled to hear that connecting your Insta360 X4 was seamless and that the app feels familiar. We’re always working to make capturing walks and photos even better—let us know if you have any suggestions. Happy capturing!

Failure to operate

The app often crashes and becomes unusable.
Clearly little to no attention applied to implementing, improving, or operating for the app or web interface since taking this application over from StructionSite.

KMskaska

a year ago

Response from developer

Hello KMskaska, Thank you for your feedback. We're very sorry to hear you've been experiencing frequent crashes that make the app unusable. This is not the experience we want for our users nor one we've found during our QA testing We have recently released a new update that includes significant bug fixes and performance improvements. Please make sure you have the latest version of the app installed, as this may resolve the issues you're facing. If you continue to experience problems, please reach out to our support team directly at support@dronedeploy.com with details about your device and the issues you're seeing. This will help us investigate and resolve the problem for you as quickly as possible.

Worst App ever !!

Giving this app even one star is pushing it

Over it buddy

a year ago

Good

My only complaint is with the integration with the 360 camera for walks. Sometimes during a job site walk through , the app disconnects from the camera, and a few times afterward it will state something like universal link is not recognized.

Chris the drone pilot

a year ago

Response from developer

We appreciate the four stars and the detailed note about the 360 camera disconnects! We realize how much that disrupts a job site walkthrough, and we sincerely apologize for that. We have implemented several important connection fixes since version 2.189.1. We strongly encourage you to update to version 2.220.1 now. The issue with the 'universal link' should be completely resolved, and we've also recently improved disconnection issues. Should they persist after the update, please reach out to support@dronedeploy.com so we can provide dedicated support to restore your smooth workflow.

Does not upload

It will tell me it’s uploading but never does. And when it finally uploads, all the footage is sped up and unusable, And it only works on apple devices, I’m an android person ,my walkthrough capture works better using an android and the 360 software than using this app. I really hope you get this fixed so I can use it again.the flight app is so seamless, I want this one to be the same.

Fed up fix it