ΙDShield User Reviews

Name: ΙDShield: Protect What Matters
Rating: 4.8 (954 reviews)

ΙDShield: Protect What Matters

Pre-Paid Legal Services, Inc.

💼 Business

What users say

Summarized from real user reviews of ΙDShield. Based on 954 reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Business app.

Positive things

🚀Reliable monitoring
🔒Robust security features
👍User-friendly interface
💡Helpful credit monitoring
👍Responsive customer service

Negative things

🐛Frequent app crashes
🐛Login and account issues
🐛Unreliable app functionality
🐛Poorly designed UI updates
🐛Inconsistent data syncing

Top reviews

Most Recent Highest Rated Lowest Rated

Awesome service especially with Restoration support

Awesome service at a reasonable price with VPN and full restoration service!

H Jennings

5 months ago

Signing in

The problem with both their main page and their app, is that signing in is about 20% workable. So if you get an alert and need to sign in to check it, good luck.

Cabinetsguy

6 months ago

Pleased so far

Fairly new to this app/service, but longtime user of ID protection after theft incident years ago. Six months ago I replaced my original dinosaur service with a new HEAVILY marketed service, but that one just isn’t reliable. So, I’m trying IDShield now and so far so good. It was easy to get signed up and I used a combo of the website and this app to enter all of my monitored info and set everything up. I set low limits for my Financial Threshold Monitoring to test and it’s giving timely alerts. Really like the Privacy Check feature and I think that’s a key part of overall protection. I think the general app/service interface could use a little streamlining/improvement (I sent an email to support with some suggestions), but it’s still quite functional. Unrelated, I just had need to contact support by phone and that was quick and easy. Overall, I’m really liking IDShield so far.

_ChuckG_

a year ago

Response from developer

Thank you for sharing your positive feedback. Providing our members with peace of mind when they need it most is what we strive for! Thank you for being a valued member.

FaceID does not work and now neither does the app

I have been a member for many years. I recently tried to add faceID to the app so I wouldn’t have to dig out my password and the app is completely nonfunctional on my phone; however, I can access my account from my laptop using the standard login. Uninstalling and reinstalling does not fix the problem. The app seems to be trying to access the camera even when I try to disable it. It sends a 2FA code and a blue screen with the faceID logo and the message “signing you in…” appears. Nothing happens. Covering up the camera or making sure camera access is allowed in Settings makes no difference.

Spwest

2 years ago

Arrrgghhhhh

Learn how to update the app without signing the user out. It updates constantly and you have to log in after every update.

Faquad 69

2 years ago

I can no longer log into the app

I used to get monthly updates, easy access through the app, but now it just sits and spins and they’re website is useless unless you are trying to give them money

Easy to use Bible app

2 years ago

ID Shield keeps deleting my information

This is the second time my information has been deleted. I wrote a review on January 16th saying the same thing. What the heck is your service exactly? I notified my company’s HR department and also emailed ID Shield’s member services. I am ready for a Class action lawsuit. ARAG is way more reliable. They take monitoring your information seriously.

lollapalucia

2 years ago

Something’s changed

This is the only option available as a work benefit. Whatever update they made since last year has made it harder to navigate. The only real thing they want you to see is your credit score. It’s right there when you log in at the top in huge bold letters with a large grapes. Absolutely useless information in regard to my motitered information. I would rather see a big message saying NO ALERTS or a giant number in red when there is one. Also, upon renewal, all of my information was wiped clean and I had to reenter all my data. Will let my company know and hopefully we can get something else.

lollapalucia

3 years ago

Response from developer

Thank you for bringing this to our attention. Please ensure that the OS on your device & your IDShield app is updated to the latest version. For further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com or the app between 7-7 CST Monday-Friday, and a member of our team will be happy to help.

Can’t use anymore

Ever since the redesign earlier this year, which the only sent one passing email about with scant instructions on how to sign up, I cannot access the app anymore because I used my personal email to sign up for IDShield. Now that it all links back to LegalShield, which is a benefit offered through my employer, I’m told I’m not a member upon logging in. Unfortunately, I have another year or so before open enrollment at work again, but if nothing changes, then you can rest assured I will cancel the service and stop wasting my money.

bluffery

3 years ago

Response from developer

Thank you for bringing this to our attention. We are sorry that you are having difficulties accessing your membership. For further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com or the app between 7-7 CST Monday- Friday and a member of our team will be happy to help.

Terrible Redesign

I’ve been a customer for several years. Up until recently I was quite pleased with the service and app/website. It was easy to navigate and understand. But, then they decided to burn the house down (that’s how I see it). In doing so, they took nothing from the old house (ie. everything I had them monitoring) and seemed to have used someone with no app design experience to create this new version. Let’s start with the fact that there was NO communication to customers (a heads up) that this overhaul was coming and no information/instructions on how we were going to have to sign in, in a new way. Suddenly a new app and website were just out there and I could not get into either with the poor instructions that were provided on the login screen, and then I had to remember to call durning the workday for assistance since they don’t provide 24hr customer service for technical issues. Then when I finally did speak with someone I’m told I have to re-enter all the stuff I had them monitoring because, like I mentioned earlier, they burned the house down and couldn’t be bothered to move things from one platform to the other. If I recall correctly the person I spoke with said it was all still sitting in the old platform, so yeah, I’m feeling real confident in their ability to protect my info and identity after this fiasco. The new app and website both present a terrible design that’s not easy to navigate and a poor presentation of what’s there compared to the previous platform. As this is paid for via my work benefits, I’m suddenly receiving notifications via my work email (where I do not want to get them) instead of my personal email, which is where I received them before. I’ve reviewed my communication preferences more times than I can count to try to change this, but haven’t had any luck. Also, I used to get notifications and badges on my iPhone but that’s disappeared too, even though they’re still enabled. For the life of me, I can’t understand how anyone would have given this redesign their approval. It’s horrible and I so wish I could go back to the previous design/version. If this is all still terrible when benefits sign up rolls around again, I’ll be cancelling and finding another service to monitor my identity.

Grouchy&Fluffy

3 years ago

Response from developer

Thank you for the review. We value all member feedback. We are sorry that you are having difficulties. We appreciate you alerting us to your concerns with the features. We have alerted the appropriate teams. To get further assistance with your email preferences please contact our Member Service Team at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help. Thanks for choosing IDShield.

App is buggy

App doesn't work. Gets stuck in the "logging you in" page and doesn't give you the ability to input your 2 factor authentication code.

OkC320

3 years ago

They change way too often

I think they changed stuff 3 times since I used them. It go so annoying I dropped them. The changed the URL where you had to “resign up” to have your data moved over. Then just recently, I had to do all this stuff to get into my account again due to changes. The app isn’t smooth or easy to use at all.

dudeitsjim

3 years ago

Response from developer

Thank you for your review. We value all member feedback. We apologize for the issues you had accessing your membership after our update. We regret to hear about your cancellation and certainly hope to assist you in the future should you return as a member. Thank you.

Terrible app and no customer service

I have been a member since 2019. They decided to make changes to their app and in the process erased me as being customer. I have called and emailed and keep acting like I don’t exist, despite the fact that they have been sending me monitoring emails every month for over 4 years. How can they protect your identity when they cant even identify their own customers.

Skeet 1310

3 years ago

Response from developer

Thank you for bringing this to our attention. We apologize that is not an experience we want our members to have. Please fill out our Tech Support Form https://legalshield.typeform.com/to/NrIR48, and a member of our team will be happy to investigate this matter further and provide support. If you need immediate assistance, our dedicated IDShield Member Services Team is ready to help. Please get in touch with them at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.

Very bad design

I cant see the sex offenders as before

Sultansalahaldinios

3 years ago

App Needs Lots Of Improvement

To many bugs and errors trying to view information. Needs updates and better user interface.

ap07380

3 years ago

Great tool

Great tool to use to stay on top of credit score and unauthorized usage of key personal info and accounts. Sex offender alerts though could be a little better managed as it does seem the same alerts are highlighted for several days, weeks in a row even when they have been reviewed already. List display of offenders could rank by distance to school or house.

Preferred_Anonymous_User

3 years ago

Response from developer

Thank you for sharing your positive feedback. Providing our members with peace of mind when they need it most is what we strive for! Thank you for being a valued member.

Stuck loading

I used to love the app, but now it just sits there on the loading screen whenever I try to add new info. for monitoring.

annoymenow

3 years ago

Such a great service.

Great U.S. based service team. The person I worked with has been with them for 13 years.

The Bar Naked Maybe’s

3 years ago

Best ID theft protection out there

I have tried numerous identity, theft, protection, apps, and software over the years. Nothing has come close to being as user-friendly and robust as the ID shield app. But my favorite part is the fact that the licensed private investigators do the work to put your life back together when you do become a victim of identity theft. So many other products out there make you do all the work, or send you a do it yourself kit with a one 800 number that rings in the Philippines.

HAPPY CAMPER🏔🏕

3 years ago

Response from developer

Thank you for the glowing feedback. Providing our members with peace of mind when they need it most is what we strive for! Thank you for being a valued member and sharing your satisfaction.

ID theft

This app alerted me to someone trying to open credit accounts in my name the night before. I have since froze my credit. Thankfully I had this app

Bmj 138

3 years ago

Response from developer

Thank you for sharing positive feedback. Your experience is proof of IDShield's powerful protection in action. Thank you for sharing and being a valued member.