Malfunctions
Response from developer
We’re sorry you lost a 20-minute recording and had to reshoot it. That is not the experience you should have after subscribing, and a Pro subscription should unlock saving to your photo library without showing another upgrade prompt. Please first confirm that the subscription is active under Settings > Apple ID > Subscriptions, using the same Apple ID used for the purchase. Then check that DualShot has permission to access Photos in your device
Horrible
What a ridiculous app it makes you believe that you can record a video and have two separate vertical and horizontal recordingt to post on different social media but you actually can’t you get a picture and picture video it’s not intuitive. There’s no place for your account information I’m filing for a refund, right
Response from developer
We’re sorry for the frustration and for the confusion about the app’s recording modes. DualShot is designed to create two separate files from one take: a vertical 9:16 video and a horizontal 16:9 video. Picture-in-Picture, Split, and Diagonal layouts are separate options intended for front-and-back-camera recording and are not the expected result for the dual-format capture. There is no account section because DualShot does not require accounts, uploads, or tracking—your footage remains on your device. We also understand your concern about the subscription and refund process. Apple handles all App Store billing and refund decisions directly. You can submit a refund request at reportaproblem.apple.com, and Apple will provide the status and next steps for your request. To prevent future renewals, go to Settings > Apple ID > Subscriptions and cancel the subscription there. If the app is only producing a Picture-in-Picture file rather than separate vertical and horizontal videos, please contact our support team with your device model and iOS version so we can investigate this recording issue promptly.
Will not allow you to save the videos separately
Response from developer
We’re sorry for the frustration—separate 9:16 and 16:9 files are the core purpose of DualShot, and a picture-in-picture export does not meet that need. Picture-in-Picture, Split, and Diagonal are layouts for the front/back camera recording option. For simultaneous vertical and horizontal platform-ready footage, the app should create two separate files: one 9:16 portrait video and one 16:9 landscape video. Please check that you are recording in the dual-format 9:16 + 16:9 mode rather than a front/back layout. Also confirm that Pro is active and that DualShot has permission to save to your photo library in your device Settings, then try saving the recording again. If the app still creates only a PiP file when using 9:16 + 16:9 capture, please contact support with your iPhone model, iOS version, and a screenshot or screen recording of the recording/export
Low quality
Response from developer
Bu deneyimi yaşadığınız için üzgünüz. Düzenleme ve özellikle ağır çekim için kare hızının tutarlı olması çok önemli. DualShot Recorder’da kayıt öncesinde 24, 30 veya 60 fps seçeneklerinden birini seçebilirsiniz. Ağır çekim düzenleme için 60 fps kullanmanızı öneririz; 24 veya 30 fps görüntüler yavaşlatıldığında daha az akıcı görünebilir. Mümkünse 4K/60 fps ayarıyla kısa bir test kaydı alıp, kaydedilen dosyanın düzenleme uygulamanızda 60 fps olarak görünüp görünmediğini kontrol edin. 60 fps seçili olmasına rağmen kayıtlar daha düşük fps olarak kaydediliyorsa, bu beklenen bir durum değildir. Lütfen cihaz modelinizi, uygulama sürümünü, seçtiğiniz çözünürlük/fps ayarını ve kullandığınız düzenleme uygulamasını destek ekibimizle paylaşın. Bu bilgilerle sorunu inceleyip en kısa sürede yardımcı olabiliriz.
UPDATE to review
Here was your response:
"We’re sorry this update changed the framing workflow you relied on. We understand that filming with the phone sideways and using the full landscape composition—while keeping the vertical 9:16 output centered—was essential to your setup. DualShot is intended to create synchronized 16:9 landscape and 9:16 portrait files from one take, not to make the landscape view a narrow crop within a vertical-first capture. Your feedback is clear: the sideways, full-width landscape capture with a centered vertical frame needs to be restored. We’re sharing this with the product team as a priority regression report. In the meantime, please check that you are using the rear-camera capture mode on an iPhone with multiple rear cameras, as Dual Lens Mode is designed to preserve the widest available landscape view while maintaining the portrait composition. If the current behavior remains after restarting the app and device, please contact support with your iPhone model and app version so the team can reproduce it accurately. We apologize for the disruption and will provide an update through a future app release if this framing behavior is restored or adjusted."
UPDATE: You can't use the "rear camera" as they defeats the entire purpose of the app - and you offer both front and rear camera. Before the update, you could put the camera landscape to get the most view, and the vertical was the center. You need front facing so you can monitor and keep yourself inview. NOW, you are forced to film vertical, so the landscape is a chop of the center of the vertical, with is literally 1/3 smaller view.
This app was the greatest app I have found in years, and solved me filming landscape, then needing to export, import to editing softward, crop, export, etc.
PLEASE PLEASE return the ability to film self-facing landscape, with vertical being the center. I can't use the app without this and have to go back to the old way - which is a LOT of work. This app was such a WONDERFUL fix to an age-old problem, and the quality was superb of both videos.
Plese fix promptly, thank you so much!
- Karl
Response from developer
Karl, thank you for clarifying this—and you are absolutely right to call out the difference. Using the rear camera is not a workable substitute when you need to monitor yourself while recording. Your requested workflow is specifically: front-facing/self-facing capture with the phone held in landscape, preserving the full landscape view while producing a centered 9:16 vertical file at the same time. The current vertical-first behavior, where the 16:9 result is a narrower center crop, removes the key benefit that made DualShot valuable for your setup. We’re sorry our previous reply misunderstood that requirement. This is not a request for a different camera mode; it is a request to restore the front-camera landscape framing behavior that was available before the update. We have documented this as a high-priority regression for the product team, including the impact on self-recording, framing visibility, and the additional editing work the change forces you back into. We will review the previous front-camera landscape behavior against the current implementation and work toward restoring or improving it in an upcoming app update. While we cannot promise an exact release date yet, updates will be communicated through the App Store release notes. Thank you for explaining the workflow so clearly and for sharing how much the app previously helped. We understand that this change makes the app significantly less usable for you, and we sincerely apologize for the disruption.
Update ruined app
Response from developer
We’re sorry this update changed the framing workflow you relied on. We understand that filming with the phone sideways and using the full landscape composition—while keeping the vertical 9:16 output centered—was essential to your setup. DualShot is intended to create synchronized 16:9 landscape and 9:16 portrait files from one take, not to make the landscape view a narrow crop within a vertical-first capture. Your feedback is clear: the sideways, full-width landscape capture with a centered vertical frame needs to be restored. We’re sharing this with the product team as a priority regression report. In the meantime, please check that you are using the rear-camera capture mode on an iPhone with multiple rear cameras, as Dual Lens Mode is designed to preserve the widest available landscape view while maintaining the portrait composition. If the current behavior remains after restarting the app and device, please contact support with your iPhone model and app version so the team can reproduce it accurately. We apologize for the disruption and will provide an update through a future app release if this framing behavior is restored or adjusted.
Got Robbed
Response from developer
We’re sorry your experience has been this frustrating—especially after choosing the yearly plan. The app is intended to make two-format recording faster, not leave you with laggy footage. There is currently no free recording tier; subscription options and any trial availability are presented by Apple before confirmation. If the app did not perform as expected, you can request a refund directly through Apple at reportaproblem.apple.com. You can also cancel renewal anytime in Settings > Apple ID > Subscriptions. For the lag, please send our support team your iPhone model, iOS version, selected resolution/frame rate, and whether you were using Dual Lens or Single Lens mode. On older or heavily loaded devices, 4K/60 fps dual-format capture can be demanding; we will review this and help identify the best settings. We aim to respond within 1–2 business days. We take reports of poor recording performance seriously and would appreciate the opportunity to investigate the footage before you give up on the app.
Doesn’t work.
Response from developer
We’re sorry the rear-camera recording and distortion are not working as expected on your iPhone 17 Pro Max. DualShot is designed to create two separate videos from one recording: one portrait (9:16) and one landscape (16:9). There is no separate “split” option during recording—both files should be generated automatically after you stop recording and saved to your photo library. Please first update DualShot and iOS to their latest available versions, then fully close and reopen the app and try a short rear-camera recording again. Please also confirm that DualShot has permission to access the Camera and Photos in your iPhone Settings. Saving to the photo library requires an active Pro subscription and Photos permission. The rear camera not recording, or one view becoming distorted when using both cameras, is not expected behavior. Please contact our support team with your device model, iOS version, app version, and a screen recording or sample showing the issue if possible. We’ll investigate this with priority and aim to respond within 1 business day.
iPhone 16pro Only works with selfie camera
Response from developer
We’re sorry you’ve had this experience on your iPhone 16 Pro, especially after subscribing for the year. A black preview/recording from the rear camera is not expected, and we understand how disappointing that is. Please first close the app completely, restart your iPhone, then open DualShot again and try recording with the rear camera. Also check that the app has Camera permission enabled in your iPhone Settings. If the rear camera still records a black screen, please contact our support team with your iOS version and the video settings you selected (resolution and frame rate). This is a recording failure that needs investigation, and we’ll work with you to resolve it as quickly as possible.
Garbage
Response from developer
We’re sorry—footage that is smeared, warped, or unrecognizable is not acceptable. DualShot saves two separate videos (portrait and landscape) after recording; it does not create a combined multi-camera image during capture. However, the distortion in the main footage needs investigation. Please update the app and iOS, restart your device, and try a short test recording in Single Lens Mode at a lower resolution/frame rate. If the issue continues, please contact our support team with your device model, iOS version, app version, and whether it occurs in both Single Lens and Dual Lens Mode so we can escalate it promptly. For a refund, subscriptions and purchases are processed by Apple. Please submit a request at reportaproblem.apple.com. Apple reviews refund requests directly and will provide the status and timing.
Dual Camera Not Working
Response from developer
We’re sorry the dual-camera feature is not working and that your previous messages went unanswered. That is not the support experience we want to provide. Please first confirm that your device is running iOS 13 or later. Dual Lens Mode requires an iPhone with multiple rear cameras; iPhone XS or newer is recommended. If your device does not support Dual Lens Mode, you can still use Single Lens Mode, which creates both portrait and landscape videos from one camera feed. If the issue continues, please contact our support team again with your iPhone model, iOS version, app version, and a brief description of what happens when you try to record. Recording failures need to be reviewed by our support team, and we will investigate the issue as quickly as possible.
Lies - do not waste your money
New update and now it doesn’t work!
The best
Pouca estabilização
Response from developer
Lamentamos que a estabilização e a compatibilidade não tenham atendido às suas expectativas. O DualShot Recorder foi desenvolvido para gravar simultaneamente em 9:16 e 16:9, mas não oferece suporte garantido a controles remotos Bluetooth para iniciar ou parar a câmera. Entendemos que esse recurso é importante para gravações mais práticas e levaremos seu comentário em consideração em futuras atualizações. Sobre a estabilização, ela pode variar conforme o modelo do iPhone, a lente usada e as condições de gravação. Para obter um resultado mais estável, recomendamos gravar com boa iluminação, segurar o aparelho com firmeza ou utilizar um tripé/gimbal compatível com o iPhone. Também vale testar uma taxa de quadros menor, como 24 ou 30 fps, caso esteja gravando em movimento. Agradecemos pelo feedback — ele é importante para priorizarmos melhorias na experiência de gravação.
App crashes, takes a LONG time to save video.
Response from developer
We’re very sorry for this experience. Losing footage after waiting a long time for processing is incredibly frustrating, and we understand how upsetting it is to find out hours later that the video was not saved and cannot be recovered. This should not be happening, and we appreciate you taking the time to report it. Please try the following for videos that do not appear in your Camera Roll: 1. Make sure your device has enough free storage available before recording and saving. 2. Check that the app has permission to access and save to your Photos library in your device settings. 3. After saving, wait for the export to fully complete and keep the app open until the process finishes. 4. If the video still does not appear in your photo library, check whether it remains inside “Your Videos.” 5. If a video is stuck there and cannot be saved, please contact support so we can investigate further. Regarding the crash and very long processing time, our team would like to look into this as quickly as possible. Please contact support with: - your device model - iOS version - app version - approximate video length - whether the issue happens every time or only on certain clips Once we receive those details, we can investigate the cause and guide you on the next steps. In the meantime, as a precaution, we recommend confirming a save has completed before closing the app after recording important footage. We understand that this does not restore the lost video, and we’re truly sorry for that. If you contact support with the details above, we’ll prioritize reviewing this issue.
Camera option sits on spinning and a gray screen after taking a picture
I have uninstalled reinstalled and reboot. My phone. iPhone 16 Pro Max, plenty of storage.
Response from developer
I’m sorry you’re dealing with this, especially after already submitting a troubleshooting ticket and trying a reinstall, reboot, and confirming you have enough storage. On an iPhone 16 Pro Max, the camera should not hang on a gray spinning screen after you tap the shutter. This sounds like an issue with the app getting stuck while processing or saving the photo. Since video can sometimes save, that detail is helpful and points to a photo-capture problem rather than a full camera failure. Please try these steps next: 1. Make sure iPhone camera access is enabled for the app in your device settings. 2. Make sure Photos access is also enabled for the app, since the image may be getting stuck at the save stage. 3. Close the app completely, reopen it, and test with a single photo before trying multiple shots. 4. If you use any iPhone settings that limit permissions or background activity, temporarily disable those and test again. 5. Try capturing a photo on a different network connection as a test, if the app requires syncing after capture. Because you’ve already completed the main basic troubleshooting, the next best step is for our team to review your existing ticket with device-specific diagnostics. Please reply to that ticket with: - your device model: iPhone 16 Pro Max - iOS version - app version - whether the issue happens every time or only intermittently - whether the photo ever appears in your photo library or only stays on the spinning gray screen - the approximate date/time of your most recent failed attempt If possible, please also include a screen recording of the gray spinning screen after pressing the shutter. That will help us narrow this down faster. Timeline-wise, once those details are added, our support team can continue investigating from the ticket you already opened. In the meantime, we understand this blocks normal use of the camera feature, and we’re sorry for the frustration.
PAGAR PRA TESTAR É FRAUDE
Response from developer
Sentimos muito pela sua experiência e entendemos a sua frustração. Você tem razão em querer testar antes de decidir pagar. Hoje, o app não oferece uma versão gratuita de teste, e reconhecemos que isso pode passar uma impressão negativa. Isso não é a experiência que queremos transmitir. Para ajudar de forma concreta: - se você instalou o app e ele não atendeu ao que esperava, recomendamos solicitar o reembolso diretamente pela loja em que a compra foi feita; - se você nos informar qual funcionalidade queria testar antes da compra, podemos explicar exatamente como ela funciona e dizer se atende ao seu caso de uso; - também vamos registrar seu comentário como sugestão de melhoria sobre uma versão de teste ou demonstração, porque esse tipo de acesso prévio é uma demanda legítima. Nosso objetivo é ser mais transparente, e seu feedback ajuda nisso. Se você quiser, responda informando o que esperava do app e em qual loja realizou a compra. Com isso, podemos orientar os próximos passos de forma mais objetiva.
Ridículo
Response from developer
Entendemos perfeitamente a sua frustração, e você tem razão em questionar isso. Pedimos desculpas pela experiência passada — sem uma forma clara de testar antes de comprar, a decisão realmente fica difícil. Nosso objetivo não é bloquear a avaliação do app, mas equilibrar os recursos gratuitos e Pro de um jeito mais justo. Ainda assim, reconhecemos que a experiência precisa ser mais transparente e prática. O que vamos fazer: - revisar esse ponto com prioridade junto à equipe de produto - avaliar uma forma melhor de teste antes da compra - trabalhar em melhorias de clareza sobre o que está disponível na versão gratuita e na Pro Prazo: - seu feedback já pode ser encaminhado agora para análise - essa revisão entra no próximo ciclo de avaliação da equipe Se quiser, você também pode nos contar qual formato de teste faria sentido para você. Esse tipo de feedback ajuda diretamente nas próximas melhorias. Obrigado por apontar isso com sinceridade.
Pay Pay Pay
Response from developer
We’re sorry for the frustration, and we understand why this feels disappointing. You should be able to understand what the app offers before deciding whether to pay, and your feedback makes it clear that this experience is not meeting that expectation right now. We’re reviewing how the paywall is presented and how much access users get before subscribing. Our team is already collecting this type of feedback, and we will include your report in that review cycle. This is something we aim to improve in upcoming updates. If you’re open to it, please check back over the next app updates, as we’re working on making the first-time experience clearer and more useful. Thank you for taking the time to point this out.
