Malfunctions
Response from developer
We’re sorry you lost a 20-minute recording and had to reshoot it. That is not the experience you should have after subscribing, and a Pro subscription should unlock saving to your photo library without showing another upgrade prompt. Please first confirm that the subscription is active under Settings > Apple ID > Subscriptions, using the same Apple ID used for the purchase. Then check that DualShot has permission to access Photos in your device
Horrible
What a ridiculous app it makes you believe that you can record a video and have two separate vertical and horizontal recordingt to post on different social media but you actually can’t you get a picture and picture video it’s not intuitive. There’s no place for your account information I’m filing for a refund, right
Response from developer
We’re sorry for the frustration and for the confusion about the app’s recording modes. DualShot is designed to create two separate files from one take: a vertical 9:16 video and a horizontal 16:9 video. Picture-in-Picture, Split, and Diagonal layouts are separate options intended for front-and-back-camera recording and are not the expected result for the dual-format capture. There is no account section because DualShot does not require accounts, uploads, or tracking—your footage remains on your device. We also understand your concern about the subscription and refund process. Apple handles all App Store billing and refund decisions directly. You can submit a refund request at reportaproblem.apple.com, and Apple will provide the status and next steps for your request. To prevent future renewals, go to Settings > Apple ID > Subscriptions and cancel the subscription there. If the app is only producing a Picture-in-Picture file rather than separate vertical and horizontal videos, please contact our support team with your device model and iOS version so we can investigate this recording issue promptly.
Will not allow you to save the videos separately
Response from developer
We’re sorry for the frustration—separate 9:16 and 16:9 files are the core purpose of DualShot, and a picture-in-picture export does not meet that need. Picture-in-Picture, Split, and Diagonal are layouts for the front/back camera recording option. For simultaneous vertical and horizontal platform-ready footage, the app should create two separate files: one 9:16 portrait video and one 16:9 landscape video. Please check that you are recording in the dual-format 9:16 + 16:9 mode rather than a front/back layout. Also confirm that Pro is active and that DualShot has permission to save to your photo library in your device Settings, then try saving the recording again. If the app still creates only a PiP file when using 9:16 + 16:9 capture, please contact support with your iPhone model, iOS version, and a screenshot or screen recording of the recording/export
Low quality
Response from developer
Bu deneyimi yaşadığınız için üzgünüz. Düzenleme ve özellikle ağır çekim için kare hızının tutarlı olması çok önemli. DualShot Recorder’da kayıt öncesinde 24, 30 veya 60 fps seçeneklerinden birini seçebilirsiniz. Ağır çekim düzenleme için 60 fps kullanmanızı öneririz; 24 veya 30 fps görüntüler yavaşlatıldığında daha az akıcı görünebilir. Mümkünse 4K/60 fps ayarıyla kısa bir test kaydı alıp, kaydedilen dosyanın düzenleme uygulamanızda 60 fps olarak görünüp görünmediğini kontrol edin. 60 fps seçili olmasına rağmen kayıtlar daha düşük fps olarak kaydediliyorsa, bu beklenen bir durum değildir. Lütfen cihaz modelinizi, uygulama sürümünü, seçtiğiniz çözünürlük/fps ayarını ve kullandığınız düzenleme uygulamasını destek ekibimizle paylaşın. Bu bilgilerle sorunu inceleyip en kısa sürede yardımcı olabiliriz.
UPDATE to review
Here was your response:
"We’re sorry this update changed the framing workflow you relied on. We understand that filming with the phone sideways and using the full landscape composition—while keeping the vertical 9:16 output centered—was essential to your setup. DualShot is intended to create synchronized 16:9 landscape and 9:16 portrait files from one take, not to make the landscape view a narrow crop within a vertical-first capture. Your feedback is clear: the sideways, full-width landscape capture with a centered vertical frame needs to be restored. We’re sharing this with the product team as a priority regression report. In the meantime, please check that you are using the rear-camera capture mode on an iPhone with multiple rear cameras, as Dual Lens Mode is designed to preserve the widest available landscape view while maintaining the portrait composition. If the current behavior remains after restarting the app and device, please contact support with your iPhone model and app version so the team can reproduce it accurately. We apologize for the disruption and will provide an update through a future app release if this framing behavior is restored or adjusted."
UPDATE: You can't use the "rear camera" as they defeats the entire purpose of the app - and you offer both front and rear camera. Before the update, you could put the camera landscape to get the most view, and the vertical was the center. You need front facing so you can monitor and keep yourself inview. NOW, you are forced to film vertical, so the landscape is a chop of the center of the vertical, with is literally 1/3 smaller view.
This app was the greatest app I have found in years, and solved me filming landscape, then needing to export, import to editing softward, crop, export, etc.
PLEASE PLEASE return the ability to film self-facing landscape, with vertical being the center. I can't use the app without this and have to go back to the old way - which is a LOT of work. This app was such a WONDERFUL fix to an age-old problem, and the quality was superb of both videos.
Plese fix promptly, thank you so much!
- Karl
Response from developer
Karl, thank you for clarifying this—and you are absolutely right to call out the difference. Using the rear camera is not a workable substitute when you need to monitor yourself while recording. Your requested workflow is specifically: front-facing/self-facing capture with the phone held in landscape, preserving the full landscape view while producing a centered 9:16 vertical file at the same time. The current vertical-first behavior, where the 16:9 result is a narrower center crop, removes the key benefit that made DualShot valuable for your setup. We’re sorry our previous reply misunderstood that requirement. This is not a request for a different camera mode; it is a request to restore the front-camera landscape framing behavior that was available before the update. We have documented this as a high-priority regression for the product team, including the impact on self-recording, framing visibility, and the additional editing work the change forces you back into. We will review the previous front-camera landscape behavior against the current implementation and work toward restoring or improving it in an upcoming app update. While we cannot promise an exact release date yet, updates will be communicated through the App Store release notes. Thank you for explaining the workflow so clearly and for sharing how much the app previously helped. We understand that this change makes the app significantly less usable for you, and we sincerely apologize for the disruption.
