Doesn’t work.
iPhone 16pro Only works with selfie camera
Response from developer
We’re sorry you’ve had this experience on your iPhone 16 Pro, especially after subscribing for the year. A black preview/recording from the rear camera is not expected, and we understand how disappointing that is. Please first close the app completely, restart your iPhone, then open DualShot again and try recording with the rear camera. Also check that the app has Camera permission enabled in your iPhone Settings. If the rear camera still records a black screen, please contact our support team with your iOS version and the video settings you selected (resolution and frame rate). This is a recording failure that needs investigation, and we’ll work with you to resolve it as quickly as possible.
Garbage
Response from developer
We’re sorry—footage that is smeared, warped, or unrecognizable is not acceptable. DualShot saves two separate videos (portrait and landscape) after recording; it does not create a combined multi-camera image during capture. However, the distortion in the main footage needs investigation. Please update the app and iOS, restart your device, and try a short test recording in Single Lens Mode at a lower resolution/frame rate. If the issue continues, please contact our support team with your device model, iOS version, app version, and whether it occurs in both Single Lens and Dual Lens Mode so we can escalate it promptly. For a refund, subscriptions and purchases are processed by Apple. Please submit a request at reportaproblem.apple.com. Apple reviews refund requests directly and will provide the status and timing.
Dual Camera Not Working
Response from developer
We’re sorry the dual-camera feature is not working and that your previous messages went unanswered. That is not the support experience we want to provide. Please first confirm that your device is running iOS 13 or later. Dual Lens Mode requires an iPhone with multiple rear cameras; iPhone XS or newer is recommended. If your device does not support Dual Lens Mode, you can still use Single Lens Mode, which creates both portrait and landscape videos from one camera feed. If the issue continues, please contact our support team again with your iPhone model, iOS version, app version, and a brief description of what happens when you try to record. Recording failures need to be reviewed by our support team, and we will investigate the issue as quickly as possible.
Lies - do not waste your money
Response from developer
We are sorry this was your experience. The app is intended to save two separate, standalone videos after each recording: one 9:16 portrait file and one 16:9 landscape file. A picture-in-picture result, or a black portrait output when using the rear camera, is not expected behavior. The on-screen frames are only composition guides and should not be embedded into either saved video. Please ensure DualShot has permission to access your Photos library, then check your camera roll for both files after recording. Because the black output and PiP-style export indicate a recording or export issue, please contact our support team with your iPhone model, iOS version, app version, and—if possible—a screenshot or short sample of the result. We will review the issue within 2 business days and work to resolve it.
