Total scam
Response from developer
We’re very sorry for the frustrating experience. A payment attempt that appears unsuccessful while leaving you unable to access the app is not acceptable, and you should not need to make another purchase to have this investigated. Please contact our human support team through the app store support link and include the email address used during onboarding, the approximate time of the charge, and your store transaction/order reference (do not share full card details). Our team will review the payment status and account-access issue together, help identify the correct account if one was created, and address the billing concern directly. If you can open NeoScene, you can also use the Help & Support/Contact Us section. We sincerely apologize for the lack of response and appreciate the opportunity to resolve this properly.
Bait and switch
Response from developer
We’re sorry for the disappointment. If the flying cat video shown in the app or promotion is not currently available to select, we understand why that feels misleading. Template availability can change while we refine and test content, but featured examples should clearly match what users can access. Please report this through Help & Support in the app, or use the app store support link, and include a screenshot of the flying cat screen if possible. Our team will review the listing and template availability as a priority and clarify the status for you. Thank you for flagging this—we’re working to make NeoScene’s available templates and AI video options clearer and more reliable.
Scam
Response from developer
Hello, we’re sorry to hear about the issue you’re experiencing. You likely made this comment because you couldn’t find the template you were looking for in the app. However, we unfortunately encountered a technical issue there related to our AI models. This issue should be resolved by now. Please try again. If you encounter the problem again, please email us directly at flamelabs@icloud.com. We will compensate you with additional credits to make up for the inconvenience. Best regards, The Flame Team
Sold me on something that didn’t work
Response from developer
Hello, we’re sorry to hear about the issue you’re experiencing. You likely made this comment because you couldn’t find the template you were looking for in the app. However, we unfortunately encountered a technical issue there related to our AI models. This issue should be resolved by now. Please try again. If you encounter the problem again, please email us directly at flamelabs@icloud.com. We will compensate you with additional credits to make up for the inconvenience. Best regards, The Flame Team
False Advertising
Response from developer
Hello, we’re sorry to hear about the issue you’re experiencing. You made this comment because you couldn’t find the template you were looking for in the app. However, we unfortunately encountered a technical issue there related to our AI models. This issue should be resolved by now. Please try again. If you encounter the problem again, please email us directly at flamelabs@icloud.com. We will compensate you with additional credits to make up for the inconvenience. Best regards, The Flame Team
