Doesn’t work
Response from developer
We’re very sorry about this — especially after you paid. That’s not the experience we want for you. Please request a refund directly through the App Store/Google Play purchase system, since refunds are handled by the store provider: • Apple: reportaproblem.apple.com • Google Play: play.google.com/store/account If the app still won’t load, please try these steps: 1. Fully close the app 2. Restart your device 3. Make sure the app is updated to the latest version 4. Delete and reinstall the app 5. Check that your internet connection is stable If it still fails after that, please contact our support team with: • your device model • OS version • app version • a screenshot or screen recording of the loading issue We’ll review it as quickly as possible and aim to respond within 1–2 business days. Again, we’re sorry for the frustration and appreciate you bringing this to our attention.
Piss poor
Response from developer
We’re sorry this landed that way. You’re right not to want to pay for software sight unseen or without knowing how it will perform for you. Our goal is to make the value clear before asking for a commitment, and in your case we did not do that well enough. Thank you for calling it out. What we can do next: - If you have not purchased, please contact our support team and we can explain exactly what the product does, what it requires, and whether it fits your use case before you spend anything. - If you already purchased and it is not what you expected, contact us with your order details and we will review the best resolution available for your case. - If you want to evaluate compatibility or expected performance first, send us your device/setup details and what you need the software to do. We will give you a clear answer on suitability. If you message support, please include: - your device/OS - the specific job you need the software to handle - any concerns about compatibility, features, or performance We will review those details and respond as quickly as possible with a clear recommendation, so you can make an informed decision instead of guessing.
