Buggy
Response from developer
Dear Mr. MVG55, thank you for your review. We confirm that the system requires the app to be running in the foreground. Ducati is committed to providing the best possible service, and our team will continue to work on improving the functionality and stability of the Ducati Connect system. Please do not hesitate to contact us should you have any further details to share. Thank you, the Ducati team.
So Bad…
Response from developer
Dear Mr. Todd, Thank you for your feedback. We inform you that Ducati, together with its partners, is actively working to improve the service and experienced offered. Your correct, the current system does require clients to keep the app in foreground in vehicle mode. If you have any other feedback or questions, please contact our Ducati Support team. Thank you, The Ducati Team
Absolute rubbish
This app makes me regret the bio
The app is beyond frustrating to use because it rarely functions enough to use. The phone doesn’t connect to the bike and no amount of fiddling will fix it. When you do manage to get a connection then you have to leave the phone unlocked and the display on, draining your battery. Also, be prepared because the phone will disconnect on a whim. I have both an iPhone and an Android and both have the same issues.
Seriously, do not buy the Ducati with the intention of using this app. Assume that you will need a GPS or phone mount so you can use a real solution.
Response from developer
Dear Michael, thank you for your report. We are not aware of disconnection episodes within the system. We kindly invite you to contact our Ducati Support team to verify the situation: https://www.ducati.com/us/en/company/customer-service Thank you, The Ducati Team
What an abomination of an app and turn by turn map integration ( even on 2025 models! )
Have you not heard of apple carplay before?
You need to leave your phone screen ALWAYS UNLOCKED for this app to work on your ducati
I have a pikes peak 2025 multistrada and I cant believe I have to look for a solution to either mount my phone or an additional display to get google maps or apple carplay
Your sygic or wtv map app is an insult to anyone spending that kind of money for a motorcycle. Why cant we just have apple carplay, or google maps for that matter? This app just drains the battery on your phone and you need to keep it plugged in. Honestly, would have not bought a ducati if I knew this is what the phone integration was my only option. Ill have to now buy and add a phone mount to my bike.
Disappointed
Response from developer
Dear Novak130, thank you for the feedback. At the moment the only app supported is Sygic, whose Premium licence we provide free of charge. Moreover the system requires you to keep the app in foreground in vehicle mode. However we would like to kindly inform you that Ducati, together with its partners, is actively working to improve the service offered. To verify the turn off disconnection reported, we kindly invite you to contact the Ducati Support Team: https://www.ducati.com/us/en/company/customer-service We hope that you can reconsider your opinion. Thank you, the Ducati Team
App freezes - even with premium subscription
I’m using it with an iPhone 16 on latest iOS. But the app has been dangerously useless on the last couple of rides I’ve used it on.
We need Ducati to enable google maps!!!
Useless
As far as integration with the bike, yes it will start with Bluetooth and try to establish a high bandwidth WiFi connection, but I am not sure for what purpose.
If you have a Multistrada, get the Evotech mount for the GPS of your choice. The bike will still allow call management on the dash without it.
Response from developer
Dear Sailingfun_APC, thank you for your feedback. We would like to inform you that currently the only app supported is Sygic, whose Premium licence we provide free of charge. The position is used only by Sygic during the navigation, is not used by the Ducati Connect app. The wi-fi connection is necessary to mirror the Ducati Connect app on bike's dashboard, the Bluetooth connection instead is necessary to connect your smartphone with Ducati Multimedia System module fitted in your bike and have access to phone and music features. We hope that you can reconsider your opinion, we would like to remind you that the Ducati support team is at your disposal: https://www.ducati.com/us/en/home Thank you, the Ducati Team
Absolute rubbish
Premium bike - sub par navigation
I expected to be able to have a navigation system on my Multistrada V4 Rally that actually works. After 17 months and 20,000 miles I have to say that this is the worst navigation and communication system I have ever experienced. Even the cheap rental cars come with Apple CarPlay. C’mon Ducati, be the premium motorcycle company that I know you are and update the software to allow for Apple CarPlay! Yes, I will pay extra for it. It’s embarrassing that a high tech company like Ducati makes its owners suffer with this nav system. Even HD has Apple CarPlay now.
Response from developer
Dear V4RallyRider, thank you for the feedback. We would like to inform you that Ducati, together with its partners, is actively working to improve the service offered and that currently the only app supported is Sygic, whose Premium licence we provide free of charge. We hope that you can reconsider your opinion, we would like to remind you that the Ducati support team is at your disposal: https://www.ducati.com/us/en/home Thank you, the Ducati Team
Unreliable
Fix. The. App!
1. Cannot connect to app at all.
Scooter is pro3 - iPhone is 16
2. Despite being RIGHT next to scooter … it does not connect
2. My fobs no longer work (for some reason) so now I have a expensive paperweight in my laundry
3. I am in Australia (there is no support in Australia)
4. How did this pass quality control with Ducati ? I got a Ducati supposedly for the quality however I feel a knock off version from Temu would work better.
Highly HIGHLY disappointing I can not use my escooter.
An I have zero way to fix or connect to it 🤷🏼♂️
Will not connect to iPhone running 17.6.1
Unreliable
Music
Disappointed..still
Truly horrible app
2024 diavel v4 won’t connect
Response from developer
Dear customer, thank you for your review. We would like to inform you that we have released an update to the app that improves its operation and stability, and hope that you can change your review. Please also check with your trusted dealer that your Multistrada has SW dashboard at least v. 25. Please do not hesitate to contact us at our customer service, we remain at your disposal. Thank you, the Ducati team.
Useless app. Borderline dangerous.
Even after you get it running, and before it disconnects, there is only one choice for navigation (Sygic) and no streaming music. And again, if you get a call, poof disconnected so, dont. Texts? HahaHa.
Also, you need to leave your phone unlocked and the app open, so it needs to be in the phone pocket with the usb plug or youll be dead battery land in :30. So, forget your phone and someone else will have your unlocked phone in their grubby hands.
The only good thing this app has going for it is that it is so bad nobody will use it.
Response from developer
Dear customer, thank you for your review. Our team will continue to work to improve the operation and stability of the Ducati Connect system and we hope that this will change your review. Please do not hesitate to contact us at customer service: https://www.ducati.com/ww/en/company/customer-service. Thank you, the Ducati team.
