Terrible
I order a simple sandwich. Just one. It’s been over three hours because they never sent a driver to collect. Then after 2 hours of trying to figure out what is going on. They bring the wrong food. Instead of the driver going back to get my correct order they sent him on another order. Great company, very good customer service and clear communication. If I was I fool I’d be saying that
Show more
Response from developer
Hello Ali, first of all would like to say sorry for the inconvenience and thank you for providing feedback on this matter. Please be advised to share the details either through WhatsApp (0659430043) or email helpdesk@duka.direct and rest be assured that we will work to make sure that a solution is attained promptly.
*****
I genuinely love how advanced and effortless Duka Direct feels. It’s fast, efficient, and the variety is excellent everything works seamlessly and saves me so much time. Keep it up….
Great!
App so good, I have to delete it after using to stop ordering food! Love the customer service and quick feedback. They can just work on the map, sometimes it’s glitches and it’s hard to track the driver.
Response from developer
Hello, thank you for your nice feedback and that we will take note on the area of improvements as you have advised. In addition, our App provide variety of other services such as groceries, courier service, stores, payments (bills, cinema, bus tickets) as well as cooking gas. So please keep using it for convenient, quality and affordable shopping and payment.
🫡
Vaut mieux rien que cette application lent et une mauvaise comportement
Annoying!!!
Stop sending endless marketing messages. It’s quite annoying!!
Miranda
Pathetic service no proper response from customer care
bad delivery time
some delivery are can took 2 hours but generally it’s working. the customer support is good. no possibility to review the restaurant.
Delivery
I love that I don’t have to instruct my delivery drivers where to go. They just follow the map!
Snae market
Bought chocolates and the ones they delivered in about to expire in 3 months. It has been in there shelfs for almost 1 year and same item is delivered to me. Will never recommend this supermarket.
Very bad service
Very bad costumer service
Poor services
It takes an hour-90mins longer for food to arrive from the app compared to direct ordering from the restaurants which takes 30-40mins, the prices charged from the app are very high compared to actual stores
Don't download this app!
Extremely poor service every time from this company, save yourself the hassle and avoid downloading the App. Other service providers are much better than Duka Direct.
A bit fast
It’s never crushed before , don’t know about the future
Terrible service from Saverios
I ordered my food 2 hours ago and it still hasn’t arrived. This is Pathetic. Not sure if it’s the restaurant of the delivery but it’s not feasible at all
KS
Customer service on order management is very poor. Delays in responding - not resolving issues
Excellent
Good service
Delays
Duka direct deliveries are always late the food then comes in cold . the drivers take ages to reach the restaurant
A bit fast
It’s never crushed before , don’t know about the future
Professional
Top notch!!
Great app
You can automatically pay with card, search for any dish or restaurant and the app shows you what you have ordered previously from the same Resturant making it very easy to ordered what you liked again.
