Unusable/without any rewards
The Dunn Bros rewards program app is completely unusable. I have been able to gather zero rewards since you switched to the new app. It makes me want to stop going there even though we love the coffee and have been loyal customers. When making a Dunn bros purchase, the app does not allow us (or the barista even) to enter the purchase to get any reward points. The app literally has one star as its rating at the App Store. I brought it up with Dun Bros employees and they just laugh and agree that it’s bad but don’t do anything. Can you please make this right before you lose all your loyal costumers?
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I don’t love it.
I don’t like that you can’t save your card information, so I have to enter it in each time.
Worse reward points
The rewards are much worse now. It wouldn’t let me get my birthday in correctly and I didn’t get a free drink when I signed up. Disappointed. This is the 3rd app I’ve used for Dunn Brothers and it feels like they keep getting worse. I love our local DB, but the app makes me want to earn free coffee at other local shops.
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Worse than the old one
I really wanted this new app to be an improvement but it is a miss. Not only is it clumsy to scroll through and search for what you want, but it doesn’t record points correctly either. One of the biggest flaws in my opinion is that it does not save payment options, so ordering ahead takes longer than ordering in person. Luckily the coffee is good enough to keep me coming back.
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Terrible App!
The old Dunn App was not great, but way better than this new one. I have lost many points due to the app not recording points and cannot enter points after a purchase with a valid receipt. Do better Dunn. You are going to lose customers due to this poor service!
