Didn’t save my points
Other than the app just not having as clean as a design as the last it took my points, and made me create a new account. Also coming from a design standpoint the front page is super cluttered and the top page icons are small, making it not a user-friendly design what so ever. I think this app is getting such bad feedback because a lot of us don’t have our rewards anymore/had to create a new account. Your silly if you think we are gonna spend $9 just to get a free drink for downloading the app…. when you took our rewards we had on our accounts previously. Good luck because it seems a lot of us aren’t doing business with you all anymore!
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Loved it until checkout
I’ve been trying different coffee shops around me and I was excited to try this one out and the ease of customization was fairly nice. I got my order prepared, made and account, and when I went to checkout I realized I needed an actual physical card. Most websites let you pay with Google/Apple Pay and every other food service app I have used has as well. That has been a basic feature for years now and if it ever gets added I will definitely update my review, but as it stands I can’t say I’m happy with an app that doesn’t have access to one of the most common forms of payment.
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UGH
This is so disappointing because I genuinely love Dunn Bros. The location I visit is fantastic, and the staff are always friendly and amazing. This review is solely about the app not the coffee shop itself.
Unfortunately, the app has been nothing but frustrating:
1. I've never been able to activate any of the deals they email me.
2. Somehow I recently lost all of my reward points after struggling to earn enough for a reward in the first place.
3. When I tried to submit a help ticket to report these issues, the app wouldn't even let me do that.
4. I've also never been able to place a carryout order because the app won't add items to my cart no matter how many times I try.
At this point, the app is practically unusable. I love Dunn Bros and will keep supporting my local shop, but the app seriously needs attention. It's incredibly frustrating when the loyalty program and ordering features simply don't work.
Unfortunately, the app has been nothing but frustrating:
1. I've never been able to activate any of the deals they email me.
2. Somehow I recently lost all of my reward points after struggling to earn enough for a reward in the first place.
3. When I tried to submit a help ticket to report these issues, the app wouldn't even let me do that.
4. I've also never been able to place a carryout order because the app won't add items to my cart no matter how many times I try.
At this point, the app is practically unusable. I love Dunn Bros and will keep supporting my local shop, but the app seriously needs attention. It's incredibly frustrating when the loyalty program and ordering features simply don't work.
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Payment issues
App keeps generating transaction declined errors when submitting payments. It seems like the API is sending multiple requests with the payment information and thus credit cards are being declined instantaneously. Closing, updating refreshing, app and phone does not resolve this issue.
Nothing Works
Birthday rewards disappeared while making an order and never came back. Many drink when you select them “don’t exist”. Tried to write feedback on the app of my complaints and that didn’t even work. Everything about this app is horrible and now I’m not going to go.
Response from developer
Sorry to hear about your experience—we understand how frustrating that must be. Birthday rewards should not disappear during ordering, and we're sorry you ran into issues with unavailable drinks and submitting feedback. Please reach out to our support team at rewards@dunnbrothers.com with your account details so we can investigate your birthday reward and help resolve the issue. Thank you for sharing your feedback.
