Dunn Brothers User Reviews

Name: Dunn Brothers
Rating: 1.5 (60 reviews)

Dunn Brothers

Plum Technologies LLC

💼 Business

🍔 Food & Drink

Customer Experience

Positive experience3.4% of reviews

Neutral0.0% of reviews

Negative experience96.6% of reviews

~ Based on 29 written reviews from the US App Store.

Is Dunn Brothers Safe?

Dunn Brothers does not appear safe based on available data. AppsHunter Safety Score for Dunn Brothers is 40/100.

This assessment is based on 60 user ratings, with an App Store average of 1.5/5.

Safety Analysis

13.3% of ratings point to a safe experience

0.0% of ratings suggest some concerns

86.7% of ratings point to a risky experience

~ Based on 60 App Store ratings for Dunn Brothers.

Is Dunn Brothers Legit?

Dunn Brothers has limited verification signals. AppsHunter Legitimacy Score for Dunn Brothers is 55/100.

Based on 55 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Didn’t save my points

Other than the app just not having as clean as a design as the last it took my points, and made me create a new account. Also coming from a design standpoint the front page is super cluttered and the top page icons are small, making it not a user-friendly design what so ever. I think this app is getting such bad feedback because a lot of us don’t have our rewards anymore/had to create a new account. Your silly if you think we are gonna spend $9 just to get a free drink for downloading the app…. when you took our rewards we had on our accounts previously. Good luck because it seems a lot of us aren’t doing business with you all anymore!

THINMINT44!!

a month ago

Loved it until checkout

I’ve been trying different coffee shops around me and I was excited to try this one out and the ease of customization was fairly nice. I got my order prepared, made and account, and when I went to checkout I realized I needed an actual physical card. Most websites let you pay with Google/Apple Pay and every other food service app I have used has as well. That has been a basic feature for years now and if it ever gets added I will definitely update my review, but as it stands I can’t say I’m happy with an app that doesn’t have access to one of the most common forms of payment.

arkhinine

a month ago

UGH

This is so disappointing because I genuinely love Dunn Bros. The location I visit is fantastic, and the staff are always friendly and amazing. This review is solely about the app not the coffee shop itself.

Unfortunately, the app has been nothing but frustrating:

1. I've never been able to activate any of the deals they email me.
2. Somehow I recently lost all of my reward points after struggling to earn enough for a reward in the first place.
3. When I tried to submit a help ticket to report these issues, the app wouldn't even let me do that.
4. I've also never been able to place a carryout order because the app won't add items to my cart no matter how many times I try.

At this point, the app is practically unusable. I love Dunn Bros and will keep supporting my local shop, but the app seriously needs attention. It's incredibly frustrating when the loyalty program and ordering features simply don't work.

Asf8889

a month ago

Payment issues

App keeps generating transaction declined errors when submitting payments. It seems like the API is sending multiple requests with the payment information and thus credit cards are being declined instantaneously. Closing, updating refreshing, app and phone does not resolve this issue.

Menaesque

2 months ago

Nothing Works

Birthday rewards disappeared while making an order and never came back. Many drink when you select them “don’t exist”. Tried to write feedback on the app of my complaints and that didn’t even work. Everything about this app is horrible and now I’m not going to go.

Tayg92

2 months ago

Response from developer

Sorry to hear about your experience—we understand how frustrating that must be. Birthday rewards should not disappear during ordering, and we're sorry you ran into issues with unavailable drinks and submitting feedback. Please reach out to our support team at rewards@dunnbrothers.com with your account details so we can investigate your birthday reward and help resolve the issue. Thank you for sharing your feedback.

So many issues

I have had so many issues with the new app. I was waiting to review to see if it got better the last couple month but now its been 3 days of me not even being able to place an order. This is not the first time it just didn’t even allow me to place an order. It took me months for it to save my payment information and doesn’t have Apple Pay. Even when it’s working properly the set up for adding items to order is not user friendly.

Pacer419

2 months ago

Worse reward points

Updating my review to say that I am no longer deceiving points for when I scan. Just paid $25 for a box of coffee and my reward pints didn’t change (this was 2 days ago).

The rewards are much worse now. It wouldn’t let me get my birthday in correctly and I didn’t get a free drink when I signed up. Disappointed. This is the 3rd app I’ve used for Dunn Brothers and it feels like they keep getting worse. I love our local DB, but the app makes me want to earn free coffee at other local shops.

Co :)

3 months ago

Response from developer

Sorry to hear about your experience. We understand how disappointing this must feel, especially with the birthday reward and signup offer not working as expected. That’s not the experience we want for our customers. Please reach out to our support team so we can look into this and help make it right. We truly appreciate your feedback and your support for your local Dunn Brothers.

Seems Okay For Me

Unfortunately I had to make a new account since when I entered my email it kept saying "user does not exist," but that wasn't a big deal to me. I'm able to use it just fine, locations near me pop up and I can order easily. I kinda feel bad for the app developer with all the really harsh wording in the negative reviews, hope you guys are doing okay and getting it figured out now, best of luck! ❤️

lindsay7153

4 months ago

Response from developer

Thank you so much for the kind words and support ❤️ We’re sorry you ran into issues with your original account, but we’re glad to hear ordering and store discovery have been working well for you. You can also try signing up again with the same email to reactivate your account. If you still face any issues, please reach out to our support team and we’ll be happy to help. Feedback like yours truly means a lot to our team!

Unusable/without any rewards

The Dunn Bros rewards program app is completely unusable. I have been able to gather zero rewards since you switched to the new app. It makes me want to stop going there even though we love the coffee and have been loyal customers. When making a Dunn bros purchase, the app does not allow us (or the barista even) to enter the purchase to get any reward points. The app literally has one star as its rating at the App Store. I brought it up with Dun Bros employees and they just laugh and agree that it’s bad but don’t do anything. Can you please make this right before you lose all your loyal costumers?

TheCag83

6 months ago

Response from developer

Sorry to hear about your experience—we truly understand how frustrating this must be, especially as a loyal customer. This isn’t the experience we want with our rewards program. Please reach out to our support team with your purchase details so we can review the issue and help restore any missing points. We appreciate your feedback and are actively working to improve the app experience.

I don’t love it.

I don’t like that you can’t save your card information, so I have to enter it in each time.

marisa.vanness

6 months ago

Worse reward points

The rewards are much worse now. It wouldn’t let me get my birthday in correctly and I didn’t get a free drink when I signed up. Disappointed. This is the 3rd app I’ve used for Dunn Brothers and it feels like they keep getting worse. I love our local DB, but the app makes me want to earn free coffee at other local shops.

Co :)

6 months ago

Worse than the old one

I really wanted this new app to be an improvement but it is a miss. Not only is it clumsy to scroll through and search for what you want, but it doesn’t record points correctly either. One of the biggest flaws in my opinion is that it does not save payment options, so ordering ahead takes longer than ordering in person. Luckily the coffee is good enough to keep me coming back.

EmilyJS21

6 months ago

Response from developer

Sorry to hear the app hasn’t met your expectations. We appreciate your feedback on navigation and rewards tracking, and our team is continuously working to improve these areas. The good news is that saving payment methods is now available to make ordering ahead faster. Thank you for your patience and for continuing to support Dunn Brothers—we’re glad you enjoy the coffee! ☕

Terrible App!

The old Dunn App was not great, but way better than this new one. I have lost many points due to the app not recording points and cannot enter points after a purchase with a valid receipt. Do better Dunn. You are going to lose customers due to this poor service!

Living in the Window

7 months ago

Response from developer

Sorry about your experience—we understand how frustrating missing reward points can be. This isn’t the experience we want for our customers. Please contact our support team with your receipt so we can help recover your points and know that we’re actively working to improve the app. Thank you for your feedback.

Liked the old one more

Really doesn’t feel like a polished app. The old one was better. This one always has issues processing online payments no matter the method or card used, turning a simple order ahead into a whole ordeal. Disappointing, as I really enjoy their breakfast foods.

Rathkii

7 months ago

Response from developer

We’re sorry for the frustration with online payments—that’s definitely not the experience we want. The latest app version includes fixes to improve payment processing and overall stability. Please update to the newest version, and if you continue to experience issues, our support team can help ensure your orders go through smoothly.

Not working

Not able to do anything within the app…it can’t even find locations near me even there is one less than 2 miles away. I can’t see any rewards or way to order in the app. I miss the old version!

mellie1313

8 months ago

Response from developer

We’re really sorry for the trouble you’re having. The issue with locations not showing and rewards not appearing has been fixed in the latest app update. Please update to the newest version, and if your local store still doesn’t appear or rewards aren’t showing, contact support and we’ll help get it working correctly.

Zero stars

As other reviews say there is no way to scan receipts. I try to enter manually but it doesn’t take. The app is very klutzy. Why can’t you scan the payment (gift card) and get the credit for the transaction in the rewards section.

Lala5143

8 months ago

Response from developer

Sorry for the frustration. We’re actively improving rewards tracking and app performance, including easier ways to earn points. Please reach out to support so we can help credit your rewards and share your feedback with the team with reference video or screenshots for understanding.

Issues with Using Rewards…

The app seems to be more user friendly than the old one but I’m already running into issues with it. I received a free birthday drink but then when trying to use it, it disappeared from my account and said it did not exist. I ended up going to a different coffee shop because I can’t use the current app and I am unable to use the old rewards app at any locations near me.

mphares

8 months ago

Response from developer

Sorry about that experience—your frustration is completely understandable. The birthday reward disappearing is not expected, and we’d like to look into it for you. Please contact our support team through the app or support link so we can restore the reward and help make this right. We appreciate your patience as we continue improving the new app.

Train wreck

How do you screw up something “new” up badly. 1st time signed up with Red app. Got coupon for $3 off 1st drink. Nice girl waiting on me says I can’t use that , get the white app. I do. No $3 off. Plus some of the visuals on the white app cover things up making hard to login to app. WTH

Dogbone41234

8 months ago

DOES NOT WORK!

I have tried for months to sign up with this new app. Everytime it emails me a code for signup, I put the code in & it says, “Invalid OTP”. Their the h people can’t figure it out when I call. Complete garbage. The old app worked great!

Coffee Dunn

8 months ago

Dunn Brothers App—-NO

App doesn’t work. Keeps asking for location but in setting location is not an option. Also no way to scan receipts. What is happening-at least the old app worked for the scanning and getting the “reward”.

Mmmaaarriieee13