Glitchy
You are better off using the website. This app is very glitchy and kicks you out and they close issues unresolved.
Can't pay water bill
App keeps failing and show blank page
No updates in 3 years
Has never worked well. Just like Durham city council
App doesn’t work
You can sign in to this beautiful new app and that’s about it. I go to make a payment and nothing populates. Swing and a huge miss again for Durham
City doesn’t respond at
Don’t waste your time with this app - the city will either ignore or close your requests, regardless of whether the task has been completed or even responded to.
The developer did a decent job, but the city doesn’t actually utilize and respond the reports correctly, so it’s not worth the hassle.
The developer did a decent job, but the city doesn’t actually utilize and respond the reports correctly, so it’s not worth the hassle.
Works on my phone
I don't know if they've updated the app since the last people reviewed it or what, but it seems to be launching and working just fine on my iPhone 13 Pro Max running iOS 17.4.1. I'd recommend that people considering the app try downloading it and running it to see if it works on their phones rather than just taking the App Store reviews as being applicable to their situation.
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Fantastic app
Makes it so easy to snap a photo and upload trash and debris pickup which is a big problem in our neighborhood. I’m recommending to some friends in the neighborhood who make one call requests!
Works Well
I have not used this app in over a year. It locked up several times. Deleting it and reinstalling fixed the problem.
Stopped working
Always was a buggy app, but now it does not work at all.
Pathetic
More frustrating than helpful.
It worked. But not satisfactory.
I reported two requests. One was just reporting a traffic sign that needed replacing. No problem. App worked as designed.
I also made an “other” request. The customer service rep responded by message saying it wasn’t the City of Durham’s responsibility, and immediately closed the case. I then tried to comment back asking for resources. But I believe that since the case was marked as closed, my issue was not seen again. So I am either being ignored by the app, or a customer service rep has seen my comment and chosen to ignore me for the last 3 weeks. Either way, the app provides no way for follow-up on a connected case. I would recommend cases be reopened if a client responds to a claim.
I also made an “other” request. The customer service rep responded by message saying it wasn’t the City of Durham’s responsibility, and immediately closed the case. I then tried to comment back asking for resources. But I believe that since the case was marked as closed, my issue was not seen again. So I am either being ignored by the app, or a customer service rep has seen my comment and chosen to ignore me for the last 3 weeks. Either way, the app provides no way for follow-up on a connected case. I would recommend cases be reopened if a client responds to a claim.
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No working anymore
Crash immediately once open
Why bother?
App won’t load on even an iPhone 6 or 7...another waste of taxpayer money.
Doesn’t work
Hasn’t been updated in 3 years, crashes immediately when opened.
Non-functional - Needs Updating
Ever since my iPhone updated to the new software, this app crashes when I try to login and now won’t even launch or open on my phone.
This app is very important for citizens to submit service requests and complaints to help improve our City.
I understand it takes time and money to update and fix, but Durham is really dropping the ball on this one.
Without the app, submitting service requests via the OneCall website or via phone is more cumbersome and doesn’t allow citizens to upload photos.
This needs to be fixed!
This app is very important for citizens to submit service requests and complaints to help improve our City.
I understand it takes time and money to update and fix, but Durham is really dropping the ball on this one.
Without the app, submitting service requests via the OneCall website or via phone is more cumbersome and doesn’t allow citizens to upload photos.
This needs to be fixed!
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Doesn’t work on newer iphones
I finally got to to download and then it wouldn’t open so I deleted it. I have an iPhone 12 pro
Doesn’t work with iOS 14?
Used to work but isn’t anymore. Please update app.
Won’t Even Open Anymore
This app really needs an update, there’s no use downloading cause it won’t open on new apple devices, it opens and then crashes immediately. Would be very useful if it worked, when I did use it a year ago it was helpful to be able to pay bills and service requests from an app
App needs work
App needs updated will open then close automatically, would use more if this worked
Not worth it
I downloaded the app and try to open it and it will not open so how am I suppose to put in a service request if the app do not open
