Dynamics 365 Remote Assist

Dynamics 365 Remote Assist

by Microsoft Corporation

16 ratings
1 review

Archived App (Last seen on 26 Mar 2025)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • September 30, 2019
  • February 6, 2025
Dynamics 365 Remote Assist screenshot #1 for iPhone
Dynamics 365 Remote Assist screenshot #2 for iPhone
Dynamics 365 Remote Assist screenshot #3 for iPhone
Dynamics 365 Remote Assist screenshot #4 for iPhone
Dynamics 365 Remote Assist screenshot #5 for iPhone
Dynamics 365 Remote Assist screenshot #6 for iPhone
Dynamics 365 Remote Assist screenshot #7 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

This app enables technicians to collaborate with remote experts for real-time problem-solving. It uses mixed reality annotations and video calling to guide on-site work, reducing travel and improving efficiency. Captured asset information can be stored and linked to work orders.

One-to-one and group video calling
Mixed reality annotations
Image and video capture with annotation
Integration with Dynamics 365 Field Service
Text chat with file sharing
Call recording for session history
Show original description

What's New in Dynamics 365 Remote Assist

2025.02.05

February 6, 2025

• Overall quality and stability improvements

User reviews

Bug with teams licence

This app isn’t working for me at all. I can’t access the 90 day trial. When it says I don’t have a teams licence (I think I do?) it just gets to an infinite sign-in loop and crashes.

I also can’t find a place to ask for technical help on their website.

Developer apps

FAQ

Does Dynamics 365 Remote Assist have ads?

No, Dynamics 365 Remote Assist does not contain advertisements.

What devices support Dynamics 365 Remote Assist?

Dynamics 365 Remote Assist is available on iPhone, iPad, and iPod devices.

How long is the free trial for Dynamics 365 Remote Assist?

Users have access to a 90-day license free trial upon download, or a 30-day trial license provided by their organization if available.

What is the age rating for Dynamics 365 Remote Assist?

Dynamics 365 Remote Assist has an age rating of 4+.

How often is Dynamics 365 Remote Assist updated?

The latest version, 2025.02.05, was released on February 6, 2025, indicating regular updates.

Does Dynamics 365 Remote Assist require a Microsoft Teams subscription?

Yes, both technicians and remote collaborators may need a free or paid version of Microsoft Teams. Commercial features require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription.

Can I use Dynamics 365 Remote Assist without augmented reality (AR) support?

Yes, the app is available on mobile devices without augmented reality (AR) support.

What is the user rating for Dynamics 365 Remote Assist?

Dynamics 365 Remote Assist has a rating of 4.3 stars based on 16 ratings.