Great app when it works, but too frequently doesn’t.
It’s Saturday night. Would like to set my lineups for tomorrow before I go to bed. App won’t work at all. Stuck on loading screen. I make sure it’s updated, it is. I go to try the website instead. Some pages open but anything about actual league management is completely down as well.
I go to check the Dynasty Nerds social media accounts, nothing at all posted about outages. I try to join the Discord to see if anyone is experiencing similar issues. I’m met with a “Could not add you to the server. Please try again” error of course.
I go to try to contact support on the website. The “contact us” button is completely broken and doesn’t lead anywhere.
This is not the first time this kind of thing has happened where the app won’t load at all.
Again. This product is far too expensive of an annual subscription for any of what I said above to be justifiable. Just not okay Dynasty Nerds team.
Response from developer
Thanks for sticking with us. We did have an outage that night, and I'm sorry it hit you. We have confirmed that the support flow is working, but it's possible it was also affected by that outage that night. We've put out several app updates since then to make things more stable and faster. One of them fixes the app getting stuck on a loading screen after you sign out. Updating to the latest version should help. If something still isn't working, reach out through our Support Hub at https://support.dynastynerds.com and mention this review. I'll make sure we take care of you. Nick, Dynasty Nerds
Do not download this app
I contacted customer support twice by email. Once with my initial cancellation request and again with a follow up. I have received no response, even after giving them a full business week to address the issue.
It should not be this difficult to cancel a subscription. The lack of a functional cancellation option and the complete lack of response from customer support are extremely frustrating. I would not recommend subscribing to this service.
Response from developer
Sorry you waited on us. A week without a reply from support is too long. Canceling is something you can do yourself in a minute. On the website, go to https://www.dynastynerds.com/account-settings/#account and cancel your subscription there. If you subscribed through the App Store, it's iPhone Settings > your name > Subscriptions. If you're also looking for a refund, that part does go through support. Reach out at https://support.dynastynerds.com, mention this review, and I'll look at it myself. Nick, Dynasty Nerds
Just slapping in AI slop
Response from developer
Thanks for coming back this year, and for being straight with us. You're right that we use AI tools now. We're a small team, and they let us get new features to you a lot faster than we could before. Some of that has gone out rougher than it should have, and we refine it as we go. A big UI overhaul is on the way, starting with the Lineup Optimizer and then other screens, with less clutter and text that's easier to read. If one screen bugs you most, reach me through https://support.dynastynerds.com and mention this review. I'll make sure it's on the list. Nick, Dynasty Nerds
Abandoned Their Users
I haven’t had access to a product I purchased for over a month. Pathetic.
