Easy cert
Started off well but customer service is terrible takes weeks to get an answer I had fully paid for the software and it took ages to get answers why it was not working
A lot better to go with the New AI units simple and faster with everything stored in the cloud
A lot better to go with the New AI units simple and faster with everything stored in the cloud
Software Gone downhill
HAs massively gone downhill, arrogant customer service and software seems to delete everything !
Very Poor - no communication
Certs out of date - fire cert still showing 2017…..
Poor support
Had a couple of issues recently and one am still waiting for a response weeks later the other I’m waiting for an update to be pushed out to correct Information on a certificate that is 8 years out of date, they have not responded to my request to advise how long this will be and my software license is soon due to expire so likely to change provider now.
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Mathew
Great app. There is a 2 day wait for the refresh but it’s worth waiting. Super easy to work and produces a pro cert. My clients are happy so that’s the main thing.
Potential
There is huge potential with this app but unfortunately no updates are ever released or any improvements carried out despite paying a yearly license fee.
Avoid At All Costs
I have used this software for a number of years and it was ok, not great but ok. Recently though I had an issue and contacted Mr Brian Harper who I assume is the only person who runs this software and he’s just completely ignored my emails. There is no support whatsoever for this app and because of Mr Harper’s rude and disgusting treatment this app has cost my business a lot of money so don’t make the same mistake as me and avoid at all costs.
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Abysmal!
This app is just about bearable when it works, which isn’t often. Crashes continually, lags, deletes parts of your cert, removes template details with no explanation as to why and don’t even get me started on the customer service. Absolutely appalling. Brian harper, the developer, also deals with “technical support” which is neither technical or supportive. What an arrogant dinosaur of a man. Takes forever to answer and isn’t any help when he does. Wish I could rate this zero stars as it’s what it deserves.
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Customer support?!?
Here we go again; the software is great, but when you’ve got an issue nobody answers the phone or emails.
I’ve got 7 licences; just paid to renew 4 that were due and they’ve not actioned it. We’ve got large EICRs starting Monday and no bloody software.
Looking for alternatives.
I’ve got 7 licences; just paid to renew 4 that were due and they’ve not actioned it. We’ve got large EICRs starting Monday and no bloody software.
Looking for alternatives.
Use at your peril
Great software, shame about the customer service. Went to renew the subscription but took an age, finally replied back saying I have refunded your subscription and good luck with your new supplier. So will be seeking legal advice as took 3 weeks to transfer all my certificates to electraform
Poor customer service
The software itself is great. However, if you come across an issue, don’t expect the customer service to help you out. Extremely arrogant and unhelpful. Paying lots of money for a service and they haven’t got the courtesy to keep you informed if any issues arrived.
Software okay, support is terrible
Been trying to phone there support number online for weeks as I am not able to send any certs. No answer and no response to emails.
Support is terrible which is a shame as the software is pretty good.
Support is terrible which is a shame as the software is pretty good.
Terrible customer service
The software is generally good and very easy to use. However we have had a couple issues and when we have called to resolve the issue the guy on the phone is very rude and even hung up on me as I was explaining the issue, he then refused to answer the phone and still has not resolved the issue or offered any insight.
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Customer. Support
Just like taking money, arrogant does not reply to emails on support spent lots of money to add on additional licenses , I keep getting another licence instead tried different emails to sync the licence . Spent a fortune . The package they produce is fantastic . But the company as support are crap. Once existing licence expires I shall not return back. Very frustrating spoke to a person before Xmas the person on the other end wasn’t interested. Full of himself and just not interested . Jumped up ………
Avoid
Avoid
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Review
Great software which I’ve used for over 10 years but unfortunately the customer service is really bad and lets them down. I very rarely give bad reviews but their attitude towards customers really needs to change.
Important bits missing
A lot of important bits missing that should be on a certificate such as minor works there is nowhere to put details of wiring system used to modify circuit
Not bad!
Its ok but has bugs and when contact is made with support they ask for a video of the problem!! Eh i pay a subscription for to to update and produce a working software for me!!
Poor
Twice the app has crashed on the iPad whilst filling out the circuit chart. When reopened all the circuit chart info disappeared
Still horrid on IOS
Downloaded latest version and they still haven’t fixed its main fundamental flaws, it takes forever to fill in details.....you just seem to keep going backwards and forwards continually. Love the Windows version of EasyCert, fluid, intuitive to use and comes with all the whistles & bells you could ask for, so I assume somebody at Tysoft must know what they’re doing? So how can they get the IOS version badly wrong! Please, please, please Tysoft, speak to your customers or at least give the option to fill the cert in the same way as the PC version. As a firm we complete 10000 plus tests a year, most of the electricians use paper and fill-in on a laptop later which totally defeats the object of paying for the mobile package.
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Terrible Customer Service
I just wanted to reactivate my software after paying for the yearly renewal but get cross examined by email even though it would be very simple to let me activate my software on another computer.
I’m still waiting and I only use the software once in a while.
After paying a lot of money for Easy cert and EasyPAT pro over 2 years ago I am very unhappy with the customer service of this company.
I’m still waiting and I only use the software once in a while.
After paying a lot of money for Easy cert and EasyPAT pro over 2 years ago I am very unhappy with the customer service of this company.
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