EasyFitme User Reviews

What users say

Top reviews

Unauthorized charges

This app states it changes you once a year yet I’ve been charged 100 every 3 months that I did not authorize, on top of that there is nowhere you can go to cancel the subscription when you tried to

No option to cancel subscriptions.

There is no option to cancel subscription. It autorenewing every time. No longer using App. No response from customer service

Cancellation is difficult

Keep trying to take money from my account when I have tried to cancel my subscription on numerous occasions, to no avail. Do not subscribe if you think you may need to cancel as they don’t reply to any messages. Would give zero stars if I could have.

Scam

Taking payments on an irregular basis without notification and after 3 months has doubled what they say they charge for a year! Do not fall for it

Impossibile to cancel a subscription

I try to cancel but is impossible and I try to contact by email but it doesn’t find the email as well….

Don’t do it

I have tried to cancel many times and it won’t let me! So now I’m charged for the app and not even using it and can’t cancel it!

Response from developer

Hey Rfgbjiy! We're sorry to hear you've encountered issues! Please note the user is welcome to reach out via support@easyfit.me and we will be happy to assist them with anything regarding their subscription. Sincerely, EasyFit Team

CANCELLED AND STILL CHARGED

This app is a joke! I am still being charged an extortionate amount for a subscription I have tried to cancel numerous times! Give my money back and cancel my subscription!!!!!

SCAM

They won’t let you cancel, not number for customer support. They are being reported to BBB

Response from developer

Hey JennydPowell! We're sorry to hear you got confused! Please note our customer support email is mentioned in the app's description and in all the documentation (for example, terms of use and privacy policy). By reaching out, you can always ask us to help you navigate the app or manage your subscription. Please reach us at support@easyfit.me and we will look into your specific case. Best regards, EasyFit Team

Cancel my subscription

Videos didn’t work and they are charging and there is no option to cancel subscription.

DONT DO IT!!!

Nothing works

Response from developer

Hey Cmr1116! We're sorry to hear you've encountered issues with the service! Please reach out via support@easyfit.me and we will look into your specific case. Best regards, EasyFit Team

Don’t touch!

Keep taking money out account. And nothing special.

Day one

The exercises were too hard for me at 73

Rip off don’t sign up

Charges you an amount for use of the app for 3 months then won’t let you use it after the first day unless you purchase a further plan 😡
Trading standards will be interested in this one.

Scam

I want a refund!!!! Paid £15 and now they ask for another payment to be able to access exercises!!!!!!!

Rubbish

Don’t purchase the exercises keep freezing wish I hadn’t spent the £30+ on the 12 week program. I’m a student so to spend that amount of money for something that doesn’t work properly is heartbreaking

Not impressed

No sound makes it very hard to know when a workout ends unless I hold my phone the whole time

Response from developer

Hey Amkadt! We're sad to hear you're dissatisfied with the service! However, the new update includes detailed voiceovers for the exercises so that it's more convenient to utilize and easier to comprehend. We hope you check out the next version! Sincerely, EasyFit Team

Impossible to cancel via the app

Ridiculous

Should be called Freeze Fit

Seemed like a great idea. Freezes constantly. Closed everything else on my phone. Great cell signal- still froze. And called for equipment I don’t have. But they collect payment upfront. Oh well.

Response from developer

Hey Tetrino777! We appreciate you taking the time to let us know about this issue, the team is already on it! As for the payment or subscription management, you can always rely on us to help you out or answer any of the questions via support@easyfit.me before making a purchase. Best regards, EasyFit Team

Scammmmm

I purchased it they donot respnose the mail
Its a whole bunch of scam

Response from developer

Hey UjraA! We're sad to learn you've encountered issues with the service. Please make sure to address all the requests to support@easyfit.me. If you have already reached out, rest assured your case is being processed. Sincerely, EasyFit Team

Scam

DO NOT DOWNLOAD. Absolutely no way o contact them. App says there no email on my account. And I have no idea how what website to go to.

Response from developer

Hey EZfit scam! We're sad to learn you've encountered difficulties when using the service. The email you can use to reach us is support@easyfit.me, which can be found on our social media, in the Store in the app description and all the supporting documentation. Sometimes users enter incorrect details which is fine, we can always help correct them! Please reach out and we'll hep you navigate the app/web. Sincerely, EasyFit Team