Update
Update was done within a few days of the IOS update
Finally Updated!
10-18-2017 Finally an updated and I have confirmed it does work on iOS 11. The reason for 3 Stars was for the complete lack of support from OpenEye for their past customers that supported them.
App was last updated May 27, 2015 and it's October 11 2017!!!!! I called tech support 2 weeks prior to the launch of iOS 11 and told them that their app would not work on iOS 11. Their response "that's news to us?" Really?!?! I have over 40 customers that use your app and I had to send them a text blast telling them not to update to iOS 11, if not they won't be able to access their DVRs. Sadly a quarter of them did update and can't access their DVRs.
I called tech support again and this them tech support tells me "yeah we have had a lot of calls about this." No kidding genius!!! I warned you idiots about it weeks before the launch of iOS 11. What's the ETA on an update? "We don't have one". This company could careless. When Openeye dropped coax support, we dropped them. Using Hikvision solely and they are WONDERFUL to deal with and products are cutting edge!
App was last updated May 27, 2015 and it's October 11 2017!!!!! I called tech support 2 weeks prior to the launch of iOS 11 and told them that their app would not work on iOS 11. Their response "that's news to us?" Really?!?! I have over 40 customers that use your app and I had to send them a text blast telling them not to update to iOS 11, if not they won't be able to access their DVRs. Sadly a quarter of them did update and can't access their DVRs.
I called tech support again and this them tech support tells me "yeah we have had a lot of calls about this." No kidding genius!!! I warned you idiots about it weeks before the launch of iOS 11. What's the ETA on an update? "We don't have one". This company could careless. When Openeye dropped coax support, we dropped them. Using Hikvision solely and they are WONDERFUL to deal with and products are cutting edge!
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Need to update app!
Like everyone else that updated to the latest iOS update I can no longer view my cameras. The number one reason for buying this dvr was because it was Apple compatible. This is ridiculous.
Worked !
Good support , they fixed the problem for ios11 thx !
Security Cameras
I’m not happy. I can’t see my cameras. How can you guys help me out with this?
No updates
There have been no updates to the app leaving me without a way to monitor my cameras remotely.
Let you customers know what’s going on!!
I’ve been using this app for 3 years. You haven’t updated the app in at least two years. How disrespectful to loyal customers. Now what?
Updates
When will you be updating!!
Doesn’t work!
Doesn’t work with ISO 11. 😡
Update please!
Update needed years ago!
Immediate app updates needed
This app will no longer work since the apple IOS 11 update. This has been needing an update before this latest release. Please update your software. Cannot access my cameras now as a result....I’m not happy
iOS 11 update needed. Many updates needed.
Needs to be updated to ios11. Very lacking even it was updated.
Update for IOS 11 ??
Please provide update for new IOS 11 update
iOS 11
PLEASE update this app to make it compatible and USEABLE!!!!
Does not work with iOS 11
Does not work with iOS 12
Update ???
When will this app be updated?
Does not work for iOS 10
Please update your app.
Does not work desktop and mobile at same time.
Does not work desktop and mobile at same time.
Won't connect
It used to work really well, until the last update. Now i can't connect to my surveillance camera its been about 2 months. It works on my husband Galaxy Note 3 but not on iphones anymore... Disappointed. I hope you can recover this soon.
What about 4G compatibility???
Works great on Wifi and 3G mobile. Not compatible with 4G networks.
Simple & Functional, could use update
I have been using this app for the past few days and it works well on both LAN and 3G. The activity listing helps finding activity much easier and video quality is good. When downloading a snapshot the image in the camera roll is distorted horizontally which will require correction in a 3rd party application and on occasion the app will hang when playing back video at a high rate of speed but will pick back up if the play button is selected. While not as elegant at the OpenEye MDVR app it does work and the free price is welcoming! Now only if they could release an iPad app!
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