Update
Update was done within a few days of the IOS update
Finally Updated!
10-18-2017 Finally an updated and I have confirmed it does work on iOS 11. The reason for 3 Stars was for the complete lack of support from OpenEye for their past customers that supported them.
App was last updated May 27, 2015 and it's October 11 2017!!!!! I called tech support 2 weeks prior to the launch of iOS 11 and told them that their app would not work on iOS 11. Their response "that's news to us?" Really?!?! I have over 40 customers that use your app and I had to send them a text blast telling them not to update to iOS 11, if not they won't be able to access their DVRs. Sadly a quarter of them did update and can't access their DVRs.
I called tech support again and this them tech support tells me "yeah we have had a lot of calls about this." No kidding genius!!! I warned you idiots about it weeks before the launch of iOS 11. What's the ETA on an update? "We don't have one". This company could careless. When Openeye dropped coax support, we dropped them. Using Hikvision solely and they are WONDERFUL to deal with and products are cutting edge!
App was last updated May 27, 2015 and it's October 11 2017!!!!! I called tech support 2 weeks prior to the launch of iOS 11 and told them that their app would not work on iOS 11. Their response "that's news to us?" Really?!?! I have over 40 customers that use your app and I had to send them a text blast telling them not to update to iOS 11, if not they won't be able to access their DVRs. Sadly a quarter of them did update and can't access their DVRs.
I called tech support again and this them tech support tells me "yeah we have had a lot of calls about this." No kidding genius!!! I warned you idiots about it weeks before the launch of iOS 11. What's the ETA on an update? "We don't have one". This company could careless. When Openeye dropped coax support, we dropped them. Using Hikvision solely and they are WONDERFUL to deal with and products are cutting edge!
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Need to update app!
Like everyone else that updated to the latest iOS update I can no longer view my cameras. The number one reason for buying this dvr was because it was Apple compatible. This is ridiculous.
Worked !
Good support , they fixed the problem for ios11 thx !
Security Cameras
I’m not happy. I can’t see my cameras. How can you guys help me out with this?
