Оплатила ,но доступа нет
Восстановите мне оплаченную неделю!
Response from developer
Dear АлтынАлия, You paid for the week and you should have access to it — we apologize that you don't. Purchases made through our website link stay invisible to the app until the same email is linked to your account, which is most likely what happened here. Please write to support@wellix.io from the address you paid with and we'll restore your access. — The Eatr Support Team
お金を返して
Response from developer
Dear pikkuriko, Being charged after cancelling, and monthly rather than annually, is not what should happen, and we apologize — as we do for the message of yours that went unanswered. Please write to support@wellix.io with the dates of the charges you're seeing and we'll go through the billing on your account and stop anything that shouldn't be running. — The Eatr Support Team
Basura de app
Not good customer service not good policy
Not really keto
Golpe tá aí cai quem quiser
Cardápio surreal receitas nada adaptadas a nossa realidade. Nem consigo montar nada
Olha conselho não caiam nessa!!
Response from developer
Dear Vel50, We understand you feel misled, and we apologize that the menu didn't match the choices you made. A plan that ignores your preferences is not the experience we intend, and we regret the frustration it caused. Please reach out at eatrhelp@gmail.com so we can review your settings and help. — The Eatr Support Team
Glitches
Cobranç indevida
Response from developer
Dear Carol, We apologize that you were charged the quarterly amount after cancelling during your trial, and that further charge attempts are reaching your bank. This is not how it should work. Please contact us at eatrhelp@gmail.com with your payment details so we can investigate and help stop this. — The Eatr Support Team
Offer booked online
왜 ingredient add 가 안되나요
Response from developer
Dear 쿠쿠쿼카쿠, We apologize for the trouble adding ingredients — only kale being added each time is clearly a bug. Please try reinstalling the app as a first step, as this often helps. If the problem continues, write to us at eatrhelp@gmail.com with your app version and device and we'll investigate directly. — The Eatr Support Team
Mr H
Допрос при открытие приложения
Liars
Recipes are weak
Scam
False advertising
Vorsicht, Betrüger
Response from developer
Dear Aufpapasnacken, We understand your concern about being charged more than you expected, and we apologize. All payments and refunds are processed by the App Store — please reach out to Apple Support regarding this charge, and you're also welcome to contact us at eatrhelp@gmail.com so we can look into it with you. — The Eatr Support Team
Odiei
Response from developer
Dear Olásd, We regret that your cancellation didn't result in the refund you expected. Refunds for store purchases are handled by the App Store, so we recommend contacting Apple Support, and our team is glad to help as well at eatrhelp@gmail.com. — The Eatr Support Team
Feedback
Also there is no voice control
Não é gratuito
Response from developer
Dear Silvana, Being charged when you expected a free app is frustrating, and we apologize for the confusion around what's free and what's paid. If you were charged unexpectedly, payments run through the App Store, so please check there, and reach out to us at eatrhelp@gmail.com and we'll look into it. — The Eatr Support Team
