Account
I also can’t get an account, ridiculous
Does not work!!!
Every time I try to log in it says “incorrect email and password”. I have already completed the sign up steps and cannot log in. Super frustrating when trying to work out and a MAJOR WASTE OF TIME!!
Horrible!!!!!!!!!
Horrible!!!!!!!!!
I can’t make a account but you need a account to get started
I can’t make a account but you need a account to get starded
Doesn’t work
Unable to log in or even create an account. Very disappointed as I purchased an Echelon bike.
The only service this app offers is scamming. 0 stars
I got a bike that had a trial offer with this scam of a company. I created the account and downloaded the app like it guided me. I get to the app and the password I literally just saved was showing incorrect on the app. Now obviously that’s a glitch that this company refuses to fix based on the dates on these previous reviews. When I got the reset email 3 hours later, the same things happened and that was the last time I got a reset email. Which makes absolutely no sense. I then went to the website to chat with an agent that told me they could help reset the password and then all of a sudden she couldn’t and I had to follow this link to request ANOTHER PASSWORD RESET. It’s my opinion that this is exactly what you want to happen because I’m going to guess fixing a password reset glitch isn’t difficult, but I’m sure the company has a convoluted reason that makes no sense. I made it clear to 2 agents that I wanted anything related to my email deleted,but being that they can’t even help someone their systems been ignoring for weeks, I’m sure I’ll be getting charged for not being able to log in. What a shame
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Worst app
Can’t even log in
Wrong app
Do no download!
You can create an account
If you go to Echelon’s website you can create an account. The reason Echelon does this is to skirt App Store restrictions, as Apple takes a 30% cut of revenue if you want to offer in-app purchases or subscriptions. One of the ways around this is to not show account creation on the app. So to save you money, and keep the cost of the product down, they’re not showing you two different prices. How do I know this? I design apps for a living, so I know App Store guidelines like the back of my hand.
What Echelon should do is have a free mode that doesn’t require sign in to get to certain free base features even if the app doesn’t advertise them. They could even surface a sign in with none of the features shown off
What Echelon should do is have a free mode that doesn’t require sign in to get to certain free base features even if the app doesn’t advertise them. They could even surface a sign in with none of the features shown off
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Can't get in
I got 10 free classes. Go to the app and it asks for your email. No way to sign up as new. Won't let you sign in.
App does not open
It says user name password don’t work and says send email to reset but nothing ever shows up . And I am 100 percent sure email and password are correct. Huge disappointment - hopefully another bike app will work for echelon bike
6 months free with new bike
Ordered his and her Echelon bikes to stay in shape over the COVID-19 winter. One of the selling points was 6 months free online cycling classes. Like others have stated, no way to new user register. No response to reset. Don’t waste your time.
No way to create an account
Just spent $1000 on a bike and now I can’t get the app that’s supposed to go with it because it won’t let me create an account.
No email received
Hello,
I want to use the app with the slim cycle , but unable to get a login when putting in my email address. I tried to reset password with no success. Please help.
I want to use the app with the slim cycle , but unable to get a login when putting in my email address. I tried to reset password with no success. Please help.
No way to create an account
When you open the app asks asks for your email and password but if you don’t have one there’s no way to set up an account. I tried submitting my email address to reset my password but I never got any response.
App is not good
Disconnects constantly. Have to connect at least 5-7 times before it recognizes me.
DO NOT DOWNLOAD THIS APP
This app is a phishing scheme to get your username and passwords... DO NOT DOWNLOAD THIS APP... this is not the correct app for the echelon bike
Can’t log in
Unable to use as it wouldn’t except my log in and never sent link to reset. Don’t waste your time with this app. 🙁🙁
App stinks..
Doesn’t recognize my password. Tried to reset... no response from customer service in over 4 days. No way to contact them..e mail non responsive..peloton app works great... maybe Echelon can “borrow “ their app like they did the machinery!!!
Useless app
I can’t even open the app and it won’t send me the email to reset my password which I never actually set up.
Recover password
Would love to connect my phone to this bike but the app doesn’t recognize my password and won’t allow me to reset my password.
Useless.
Useless.
