Decent app but hard to get around
This is sort of a funny review. The app was a little bit buggy, and sometimes it was very hard to get the app to approve the bicycle checkout. So long as I double checked that the bike was docked correctly I had no problem stopping my time. I ran into two problems with ecobici. First sometimes the bikes just didn’t work. A couple of times I had bikes back just spun out because the gearing was broken, and my partner had bikes with loose brakes and seats that would not stay up. Second, and this is no real knock on Ecobici, Mexico City is a nightmare to get around on a bike. Unless you know the city extremely well or have flawlessly working maps expect to get lost a lot. And very frustrated. A bunch of times I had an estimate on Google Maps of a ride of less than 30 minutes and it ended up taking me 46 minutes, which meant that I got charged a bit more on ecobici. The charge was low enough, but navigating traffic and unclear directions made something that is always fun for me – riding a bike – and incredibly stressful experience. I’m exceptionally comfortable riding in traffic, but getting lost was just unbearable. I wouldn’t use bikes again in CDMX.
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No refund option
Great service but why are you auto renewing an annual subscription and not giving me the option to refund it even though I haven’t used the service for the last 11 months
Takes your money
The app/software doesn’t work. Three times I’ve locked my bike up and it doesn’t register as the ride is finished, even though it’s locked in. I can’t remove the bike, I can’t lock it up, and it just sits there running up my bill. Customer service doesn’t respond. This is a scam.
Excellent
Great exercise and site seeing
Good quality bikes
Good quality bikes
Fine when it works
But it will fail you at the worst time. Lots of bikes broken.
Not working
Payment not working with european credit cards
Faulty app - overcharged for hours
Bike stands constantly have issues with checking out bikes. I also checked a bike in but apparently it wasn’t fully docked so I got charged for hours afterwards and customer service was not helpful.
Facile
Facilite les visites de quartiers pour moi comme touriste, on peut voir plus de rues. Toutefois il n’y a pas toujours de points pour remettre le vélo là où je voulais visiter un site. J’ai donc marché plus que je voulais.
Doesn’t take international cards
Waste of time trying to get this service to work as a tourist visiting
Used to work…
I visited CDMX a couple years ago and the app worked fine. Now I’m back and it won’t take any of my credit cards. Doesn’t have Apple Pay. Each rider needs their own app / device. It needs to verify your identity and asks for address.
I just want to ride a bike…
I just want to ride a bike…
Worst App Ever
Worst app ever. Couldn’t register.
Funciona bien
Excellente
Payment doesn't work
Can't pay US card, tried multiple times different cards website and app, unclear error messages and no way to fix
Unable to access bike
My friends has no problem but mine will not work. No ability to get response from
Customer service
Customer service
USA users beware!!! MALWARE CREDIT CARD FRAUD!!!
DO NOT USE THIS APP OR ENTER YOUR CREDIT CARD INFO!!! Ecobici has purposely made it impossible to remove your credit card or cancel your account. They will charge you annually for eternity. The ecobici.mx domain blocks access outside of Mexico so once you go home they will have permanently trapped your info. Attn AppStore, app should be removed for violating terms and conditions
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Rubbish app
Great when it works but my partner tried to register multiple cards with the app and none worked. Customer service is useless, they haven’t got a clue.
Can’t purchase
Cant purchase a pass. You had one job
Buena Opción
EcoBici es una buena opción de transporte para lugares cercanos. El mapa que ofrece el app ayuda encontrar una bici. Las bicis no son muy cómodas pero en lo que cabe funcionan bien para un uso de menos de media hora. Me la mucho gusto que existen como una opción de trasporte.
Super easy
Great app, great way to get around CDMX
Very Glitchy
Great bike sharing service and when the app works it’s great. BUT, often the system won’t accept a payment card, the customer service number they tell you to call doesn’t work and nobody replies to e mails.
