Decent app but hard to get around
This is sort of a funny review. The app was a little bit buggy, and sometimes it was very hard to get the app to approve the bicycle checkout. So long as I double checked that the bike was docked correctly I had no problem stopping my time. I ran into two problems with ecobici. First sometimes the bikes just didn’t work. A couple of times I had bikes back just spun out because the gearing was broken, and my partner had bikes with loose brakes and seats that would not stay up. Second, and this is no real knock on Ecobici, Mexico City is a nightmare to get around on a bike. Unless you know the city extremely well or have flawlessly working maps expect to get lost a lot. And very frustrated. A bunch of times I had an estimate on Google Maps of a ride of less than 30 minutes and it ended up taking me 46 minutes, which meant that I got charged a bit more on ecobici. The charge was low enough, but navigating traffic and unclear directions made something that is always fun for me – riding a bike – and incredibly stressful experience. I’m exceptionally comfortable riding in traffic, but getting lost was just unbearable. I wouldn’t use bikes again in CDMX.
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No refund option
Great service but why are you auto renewing an annual subscription and not giving me the option to refund it even though I haven’t used the service for the last 11 months
Takes your money
The app/software doesn’t work. Three times I’ve locked my bike up and it doesn’t register as the ride is finished, even though it’s locked in. I can’t remove the bike, I can’t lock it up, and it just sits there running up my bill. Customer service doesn’t respond. This is a scam.
Excellent
Great exercise and site seeing
Good quality bikes
Good quality bikes
Fine when it works
But it will fail you at the worst time. Lots of bikes broken.
