No refund option
Great service but why are you auto renewing an annual subscription and not giving me the option to refund it even though I haven’t used the service for the last 11 months
Takes your money
The app/software doesn’t work. Three times I’ve locked my bike up and it doesn’t register as the ride is finished, even though it’s locked in. I can’t remove the bike, I can’t lock it up, and it just sits there running up my bill. Customer service doesn’t respond. This is a scam.
Excellent
Great exercise and site seeing
Good quality bikes
Good quality bikes
Fine when it works
But it will fail you at the worst time. Lots of bikes broken.
Faulty app - overcharged for hours
Bike stands constantly have issues with checking out bikes. I also checked a bike in but apparently it wasn’t fully docked so I got charged for hours afterwards and customer service was not helpful.
