Timer settings unreliable
It’s a cute light, but I mainly use it for the timer function so it’s easier to wake up in the mornings when it’s dark out. Despite having it set at a certain time throughout the week, some days it just chooses not to turn on which is annoying.
wont let me sign up
it keeps saying network error on internet, and cellular and I have redownloaded it a few times what to do??
Doesn’t work anymore
What’s the point of selling a product just for it to eventually stop working? This company has wasted so many people’s money.
Horrible
Don’t bother with this app or product. It seems as tho this Chinese company went out of business cause they stopped working. The apps no longer work, there was no warning and all the products are bricked and stuck. It’s sad cause we pay a premium to use the app and customize. It worked at one point and then all of a sudden it didn’t. 1 star. Do not buy.
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“Network Error”
For some reason this app stopped working. The lamp stays on the last color settings I set it to. When I tried going into the app to change those settings, I kept getting “network error” notifications. My Wi-Fi is connected just fine. I planned to forget the device and reconnect it, but it logged me out of the app. I can’t even click on “forgot password” to reset it because I keep getting “network error.” No idea how to fix any of this if I can’t login to the app.
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Doesn’t work!
Network error. I can’t login or register.
No Network Connection
No network connection, no way to control the lamp anymore. Only left with very limited options.
Network error?
Ive had this app for like two years since i got my moon lamp, but recently ive been opening the app to be bombarded with “network error” messages when my wifi is on, and im in an area with stable service. Ive tried logging out, but failed to log in because of the same “network error” message. I do not know how to fix this
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Have to trash the lamp unless the app is fixed
The lamp is programmed to turn on in the morning automatically. However since the app won’t connect to the network any longer I’m unable to alter the programming. Due to DST the lamp turns on an hour before I would like it to. Fix the app or this thing is a nuisance.
Fail
App has completely stopped working. I get a network error and can no longer use the lamp at all. There is no support option in English and no way to resolve this issue. Very frustrated.
Not able to connect to phone at all!
I bought this lamp because it said it is Alexa compatible but I can’t find even register. I downloaded the app but it won’t let me make an account. I also tried to follow the steps to connect it to the Alexa app but can’t even find it in the Alexa app either when searching in the skills&games.
App dead - do not buy
Terrible. App has been killed without warning and, as other reviews say, I now also have a lamp that I can’t control in any way. Absolutely appalling
App not working anymore
Very good app to use with my moon lamp but now the app says “no network” and there is nothing I can do so the features I was using for my lamp ( auto turn off etc ) are not available . Piece of ***** , if I new I would have kept my money !
Discontinued Service
The app and the service is discontinued, rendering the lamp customization useless. I regret buying this lamp since you can’t even do half the things it’s advertised for
What a waste
The app bugs constantly, doesn’t work anymore, no support and their website is down. Pretty sure were just left with a cute lamp that has no options to be controlled anymore
Love this app but needs a lot of progress.
I love my moon lamp and have had it for a couple years I believe and this app is absolutely easy to use but the issue I’m now facing is it keeps losing connection to the app saying network problem and as another reviewer mentioned is they got rid of the 5 light setting where you can create your own light flow to now only 3 which is bizarre as that’s not a progression in the app. Great product just the app needs working on. 🫶
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App won’t allow me to create a user account
Bought the lamp off Amazon it works fine however when I go to create a user profile the app comes up with a window saying network error and won’t let me create a user profile - this was a rather expensive lamp for the app not to work
No connection
This app hasn’t been updated in way too long, and now the device just won’t connect to the network which renders picking custom colors for my lamp impossible. Terrible service.
App has stopped working completely
Can no longer log into my account on the app. So can’t connect the lamp to the app so it has no smart functionality. Can’t even log a support ticket from the app. It just tells me there is a Network Error. Have tried removing and reinstalling the app and still not working.
My guess is they have stopped support for the app as they have stopped selling the lamp. Very poor when the lamp is only 1 year old.
My guess is they have stopped support for the app as they have stopped selling the lamp. Very poor when the lamp is only 1 year old.
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Network issues
My app been going off for about two weeks and it says Internet connection error please connect and I already have Wi-Fi and everything connected in Bluetooth y’all guys need to fix your app or I can find me another lamp company that
