Wrong advertisement And poorly cleanness!!!
My family and I had an extremely unacceptable experience with ALLIED in Puerto Rico. The first vehicle we received had a serious cockroach infestation, with hundreds of cockroaches coming out of our belongings. We were given a replacement vehicle, but unfortunately, the same problem happened again the following day, including cockroaches covering food inside the vehicle.
I documented both incidents with photos and videos and reported everything to management. Although I received a partial refund, l am still requesting a refund of the remaining rental charges.
This experience caused my family a great deal of stress and completely affected our vacation. I would not recommend renting from ALLIED or through economy booking, until this serious cleanliness issue is properly addressed.
Response from developer
Hello, A first car infested with cockroaches in Puerto Rico, and then the same problem in the replacement the next day, is completely unacceptable. The fact that it was getting into your belongings and food makes it even worse. Cleanliness checks sit with the supplier, and the photos and videos you gathered are exactly the right records for a review of the remaining charges. If this is still unresolved, do get in touch through the Help Center on the website with your booking number and those files. Lisa Whitmore Community Relations
Scam!!!
PEOPLE, stop using this app!!!
Service
🚨🚓Scam🚓🚨
When I got to the rental counter, the price tripled for the car I rented (a basic car) without any warning! This rental company is only a money maker and not honest or upfront with the $ amount you will pay when you get to the car rental counter to pick up the car. I made sure to read over everything on the website before making my reservation more than once before paying & before I arrived at my destination to pick up my car and nowhere did it say I was going to be asked to pay triple what I paid for upfront at the time I made my reservation online! 🔥My advice is go through any other company because this place is not honest and you will find yourself at a rental counter, frustrated and irritated after a long traveling day being asked to pay way more than what is shown on their website and the information sent in your confirmation email.
Response from developer
Greetings, Seeing the price triple at the counter on a basic car after you’d checked the website and confirmation email twice is a brutal shock. Because you’ve used the word scam, it’s worth saying this is a legitimate booking platform, but a charge that jumps that far at pickup should be checked against the booking terms and the supplier’s counter charges. Some items — like a deposit, local fees, or supplier-required insurance — are set at the desk, but they should still be tied to what was shown before you paid. If this is still unresolved, do drop a line to community@bookinggroup.com with your booking number, confirmation email, and any receipts or photos from the counter so the team can review the amount properly. Ethan Carter Feedback Manager
Fake supplier
I did not get any refund or anything.
