Extremely frustrating experience from start to finish.
What should have been a simple car rental turned into an absolute nightmare.
I booked and paid for a vehicle today. When it came time to verify my driver’s licence, the Turo app started playing up, freezing and failing during the verification process. I eventually had to complete the process manually.
Unfortunately, I accidentally entered my date of birth incorrectly because I’m in Australia, where we use DD/MM/YYYY, whereas Turo uses the US MM/DD/YYYY format. An easy mistake that should have been simple to correct.
I contacted Turo Support approximately four times through the in-app chat to get this resolved. Every time I tried to explain the situation, the app would freeze or crash, forcing me to restart the support process. I’d end up speaking to a completely different agent and having to explain everything all over again, only for the app to freeze again.
After all these attempts to get help and correct an honest mistake, Turo cancelled my booking, apparently because my account was no longer considered in good standing.
Absolutely disappointing customer service and a terrible user experience. I paid for a booking, tried repeatedly to resolve a verification issue, and instead of receiving proper assistance, I ended up losing my booking.
Turo needs to seriously improve its app stability, driver’s licence verification process and customer support. International customers shouldn’t have to deal with unnecessary confusion over date formats, and customers shouldn’t be penalised when they’re actively trying to fix an issue.
My first experience with Turo has been incredibly frustrating. I wouldn’t recommend it based on this experience.
I booked and paid for a vehicle today. When it came time to verify my driver’s licence, the Turo app started playing up, freezing and failing during the verification process. I eventually had to complete the process manually.
Unfortunately, I accidentally entered my date of birth incorrectly because I’m in Australia, where we use DD/MM/YYYY, whereas Turo uses the US MM/DD/YYYY format. An easy mistake that should have been simple to correct.
I contacted Turo Support approximately four times through the in-app chat to get this resolved. Every time I tried to explain the situation, the app would freeze or crash, forcing me to restart the support process. I’d end up speaking to a completely different agent and having to explain everything all over again, only for the app to freeze again.
After all these attempts to get help and correct an honest mistake, Turo cancelled my booking, apparently because my account was no longer considered in good standing.
Absolutely disappointing customer service and a terrible user experience. I paid for a booking, tried repeatedly to resolve a verification issue, and instead of receiving proper assistance, I ended up losing my booking.
Turo needs to seriously improve its app stability, driver’s licence verification process and customer support. International customers shouldn’t have to deal with unnecessary confusion over date formats, and customers shouldn’t be penalised when they’re actively trying to fix an issue.
My first experience with Turo has been incredibly frustrating. I wouldn’t recommend it based on this experience.
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SSir~Godfrey
Response from developer
Hello, thank you for taking the time to tell us about the difficulties you are experiencing. So we can help you get the most out of Turo, please email us at [appstore-support@turo.com].
Host canceled car without warning
I rented and prepaid for a car through Turo. My flight was delayed. I found out at the connecting airport once I had WiFi that the host canceled the car I had rented. Absolutely no warning. Turo is now charging me for the cancellation, even though I didn’t want it cancelled and needed the car.
Lldb368
Need some changes
They do not proceed your refunds. Customer service is not helpful, you get the run around and nothing is ever resolved.
They need to offer more discounts, especially for long term renters.
They need to offer more discounts, especially for long term renters.
SShawniecf4
Inaccurate charges
I was 40 mins late checking my car in and the system marked me 1 hr and 40 mins late because it was on central time. We were still within the 24 hour/day rate. So I have ringtone trouble of disputing the charge.
TTobycat689
Charging my my card afterwards
I used turo last month in DC and besides it being way overpriced
they were also charging my card a couple times afterwards!
they were also charging my card a couple times afterwards!
Pprime_{}^€
