Host canceled car without warning
I rented and prepaid for a car through Turo. My flight was delayed. I found out at the connecting airport once I had WiFi that the host canceled the car I had rented. Absolutely no warning. Turo is now charging me for the cancellation, even though I didn’t want it cancelled and needed the car.
Lldb368
Need some changes
They do not proceed your refunds. Customer service is not helpful, you get the run around and nothing is ever resolved.
They need to offer more discounts, especially for long term renters.
They need to offer more discounts, especially for long term renters.
SShawniecf4
Inaccurate charges
I was 40 mins late checking my car in and the system marked me 1 hr and 40 mins late because it was on central time. We were still within the 24 hour/day rate. So I have ringtone trouble of disputing the charge.
TTobycat689
Charging my my card afterwards
I used turo last month in DC and besides it being way overpriced
they were also charging my card a couple times afterwards!
they were also charging my card a couple times afterwards!
Pprime_{}^€
I Love Turo, but One Bad Experience and lack of support
I’ve always loved Turo and enjoyed how convenient the app makes renting vehicles. Unfortunately, I had one very disappointing experience that changed how I feel about using the platform. A host publicly posted information about my location and the time associated with my trip in a review, which made me feel that my privacy had been violated.
What disappointed me even more was how Turo handled the situation. I reached out for help, hoping the company would take my concerns seriously, but I felt that Turo sided with the host instead of addressing my privacy concerns. The review was not removed, and I was left feeling unsupported as a customer.
I understand that reviews are part of the platform, but customers should be able to share their experiences without feeling that their personal privacy is being compromised. I genuinely like Turo and what the app offers, which makes this experience even more disappointing. I hope Turo takes privacy concerns more seriously and does a better job of protecting and supporting its customers when situations like this arise.
What disappointed me even more was how Turo handled the situation. I reached out for help, hoping the company would take my concerns seriously, but I felt that Turo sided with the host instead of addressing my privacy concerns. The review was not removed, and I was left feeling unsupported as a customer.
I understand that reviews are part of the platform, but customers should be able to share their experiences without feeling that their personal privacy is being compromised. I genuinely like Turo and what the app offers, which makes this experience even more disappointing. I hope Turo takes privacy concerns more seriously and does a better job of protecting and supporting its customers when situations like this arise.
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