Turo User Reviews
Customer Experience
~ Based on 9,337 written reviews from the US App Store.
What users say
Summarized from real user reviews of Turo. Based on 815K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.
Positive things
- 🚀Seamless and easy to use
- 🚗Wide selection of vehicles
- 💰Affordable rental options
- 📞Responsive and helpful hosts
- 🤝Personalized rental experience
Negative things
- 🔍Lack of transparency in pricing
- ⏰Unreliable host availability
- 🚫Difficulty resolving issues with hosts
- 🤔Unclear insurance coverage
- 🤯Poor customer service
Is Turo Safe?
Turo — Better car rental appears safe based on user ratings. AppsHunter Safety Score for Turo is 98/100.
This assessment is based on 814,790 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 814,790 App Store ratings for Turo.
Is Turo Legit?
Turo — Better car rental appears to be a legitimate app. AppsHunter Legitimacy Score for Turo is 93/100.
Based on 93 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
We have used Turo twice now and it’s been amazing, the service and the ease it’s outstanding no pushy sales people, the cars are what you pay for and the people you rent from are always there for you
I love that app , easy to work with.
Would use again.
Hi the app won’t open any more, just goes to black screen. I can get emails messages from it but can not reply or even get it. Help page was no help.
We’ve used it 3 times. Perfect experience each time.
I rent cars from my own pleasure. HONESTLY between rental companies & Turo, I always go to Turo first! Once you create a great reputation with them, I’m telling you it’s so much better than going to any rental company!!!!!! Belgium credibility and you’ll see what I’m actually saying without me saying what I want to say :D
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First I find a thirty minute window far too tight when you are flying into a city in my case San Diego Intnl and the pick up 30 minutes away. Second - I coukd not get the check out option to work but I sent messages to host time of drop off with photos. I then got a message I was late when in fact I dropped off the car 3 hours early. Fix the app
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They are amazing!!!! Highly recommend!!!!
So I had rented from Turo several times before, they had all my info. I was on the flight and they had my license information and they canceled my vehicle and gave it to someone else so I was left scrambling and not able to get another car right away. So disappointing i’m not able to leave a bad review for the original group on turo trying to rent me a car- LA Auto Spot Denver- they are the worst!
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Great experience I will recommend it to all my friends
Go to Avis or enterprise. These people will try and scam you as best they can. I am currently indispute with a host who gave me a 5 star review and 6 hours later told me they are filing a claim for a scratch I know I did not do or cause.
Muy recomendable
Rodney was a great host and very communicative. Vehicle was spacious, nice, and a great gas saver to be a suv. Loved it and will rent again for family vacations.
Phenomenal service
Great experience and quality of the transaction.
Christian was great, informative and easy to work with. If in Denver area, great person to rent from!
The car was excellent and the service and car was very awesome I would rent again the owner was wonderful very kind and professional she have a good heart
Super clean. Awesome owner.
Prompt and easy to understand
Had my daughters Soccer tournament, used Turo for the perfect little Nissan Rogue. Solid host, great experience!
