Turo User Reviews

Customer Experience

Positive experience79.5% of reviews
Neutral2.0% of reviews
Negative experience18.5% of reviews

~ Based on 9,337 written reviews from the US App Store.

What users say

Is Turo Safe?

Turo — Better car rental appears safe based on user ratings. AppsHunter Safety Score for Turo is 98/100.

This assessment is based on 814,790 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.4% of ratings point to a safe experience
0.6% of ratings suggest some concerns
2.1% of ratings point to a risky experience

~ Based on 814,790 App Store ratings for Turo.

Is Turo Legit?

Turo — Better car rental appears to be a legitimate app. AppsHunter Legitimacy Score for Turo is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Amazing what else can I say

We have used Turo twice now and it’s been amazing, the service and the ease it’s outstanding no pushy sales people, the cars are what you pay for and the people you rent from are always there for you

Nice app

I love that app , easy to work with.

Great service

Would use again.

App won’t open anymore

Hi the app won’t open any more, just goes to black screen. I can get emails messages from it but can not reply or even get it. Help page was no help.

Easy and convenient

We’ve used it 3 times. Perfect experience each time.

Convinced

I rent cars from my own pleasure. HONESTLY between rental companies & Turo, I always go to Turo first! Once you create a great reputation with them, I’m telling you it’s so much better than going to any rental company!!!!!! Belgium credibility and you’ll see what I’m actually saying without me saying what I want to say :D
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Pick up time to tight and app is temperamental

First I find a thirty minute window far too tight when you are flying into a city in my case San Diego Intnl and the pick up 30 minutes away. Second - I coukd not get the check out option to work but I sent messages to host time of drop off with photos. I then got a message I was late when in fact I dropped off the car 3 hours early. Fix the app
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Exceptional

They are amazing!!!! Highly recommend!!!!

Be aware they will cancel on you

So I had rented from Turo several times before, they had all my info. I was on the flight and they had my license information and they canceled my vehicle and gave it to someone else so I was left scrambling and not able to get another car right away. So disappointing i’m not able to leave a bad review for the original group on turo trying to rent me a car- LA Auto Spot Denver- they are the worst!
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Great experience

Great experience I will recommend it to all my friends

Do not use!!

Go to Avis or enterprise. These people will try and scam you as best they can. I am currently indispute with a host who gave me a 5 star review and 6 hours later told me they are filing a claim for a scratch I know I did not do or cause.

Sorento

Muy recomendable

Caravan Review

Rodney was a great host and very communicative. Vehicle was spacious, nice, and a great gas saver to be a suv. Loved it and will rent again for family vacations.

Awesome

Phenomenal service

Great Experience

Great experience and quality of the transaction.

Prius

Christian was great, informative and easy to work with. If in Denver area, great person to rent from!

PaC 804

The car was excellent and the service and car was very awesome I would rent again the owner was wonderful very kind and professional she have a good heart

Amazing Car

Super clean. Awesome owner.

Great App!

Prompt and easy to understand

Perfect little Rogue

Had my daughters Soccer tournament, used Turo for the perfect little Nissan Rogue. Solid host, great experience!