The worst rental car experience
Save yourself a headache and go with a different company for your rental!
This is honestly been one of the worst customers experiences I have had. I picked up a rental car and it had damage all over the vehicle, the interior was dirty, and it has a strong odor of vomit. I picked up the vehicle around closing on a Friday so I was unable to exchange the vehicle. I contacted customer support though this app. The response times were abysmal, and while they gave some script about how they were sorry about my experience when I asked for assistance in reserving a replacement vehicle to pick up when they reopen on Monday, the representative did not help me do so even though they said I had that option. I know I will be choosing a different company for all rentals in the future.
This is honestly been one of the worst customers experiences I have had. I picked up a rental car and it had damage all over the vehicle, the interior was dirty, and it has a strong odor of vomit. I picked up the vehicle around closing on a Friday so I was unable to exchange the vehicle. I contacted customer support though this app. The response times were abysmal, and while they gave some script about how they were sorry about my experience when I asked for assistance in reserving a replacement vehicle to pick up when they reopen on Monday, the representative did not help me do so even though they said I had that option. I know I will be choosing a different company for all rentals in the future.
Show more
Bad transmissions and piss stains
I have rented about 10 vehicles thru Hertz the past year. 4 of the vehicles I’ve rented required MAJOR vehicle repairs making them unsafe to rent out in the first place. Every AWD vehicle has mismatched tires/resulting transmission hum. I’ve rented 2 vehicles (still have photos) with wet urine still on the seats???! The revolting scent 🤮
The staff always claim (lie) the maintenance was “just” completed but the oil change light/sticker/oil level beg to differ.
After I returned the blown transmission Nissan Rogue to Randolph Hertz they ended the rental but kept charging me until they had the diagnosis confirmed the next day.
Fall River Hertz refused to refund my money after the transmission failed & Chevy had to be towed. With corporate discount I already paid the rental fees for 35/day x7 days— when my rental had to be towed due to blown transmission the staff added 2 extra days then removed the initial discount for the refund math and said the your rental was 4 days at $70/day which would mean you don’t have any money left to refund. The staff plays stupid on the corporate discount purchase vs refund math.
Hertz does not care about you, the customer. They will take your money and give you a death trap then charge you for their staffs incompetence.
You rent a death trap from Hertz just to get overcharged at every possible turn. Hertz very clearly has zero standards when it comes to vehicle maintenance and customer safety.
The staff always claim (lie) the maintenance was “just” completed but the oil change light/sticker/oil level beg to differ.
After I returned the blown transmission Nissan Rogue to Randolph Hertz they ended the rental but kept charging me until they had the diagnosis confirmed the next day.
Fall River Hertz refused to refund my money after the transmission failed & Chevy had to be towed. With corporate discount I already paid the rental fees for 35/day x7 days— when my rental had to be towed due to blown transmission the staff added 2 extra days then removed the initial discount for the refund math and said the your rental was 4 days at $70/day which would mean you don’t have any money left to refund. The staff plays stupid on the corporate discount purchase vs refund math.
Hertz does not care about you, the customer. They will take your money and give you a death trap then charge you for their staffs incompetence.
You rent a death trap from Hertz just to get overcharged at every possible turn. Hertz very clearly has zero standards when it comes to vehicle maintenance and customer safety.
Show more
À quand une mise à jour ??
À la hauteur du service de certains comptoirs : une fonctionnalité aussi simple que la connection à son compte existant ne fonctionne tout simplement pas…par contre le lien pour télécharger l’application figure toujours dans les mails envoyé aux membres gold…
Links don’t work keeps logging me out
Links to locations don’t work. Keeps logging out and not remembering my login credentials
It also lost my reservation and no one answers the phone
It also lost my reservation and no one answers the phone
Freezes iPhone instead of signing in
Thought it was going to burn up - regular force shut down didn’t work. Couldn’t sign in - screen would light up, but nothing else. Finally killed it with quick up volume, then down, then hold power for 10+ seconds.
Made a reservation and paid online. Can’t pick it up without the app. Person at the counter can’t take my drivers license! Download the app, then add it there. Oh wait! You have to add a credit card to the app too! Why? I already paid for the car with a credit card. “But that’s your online account - you have to ADD it to the app. I love people stating ridiculous things as if they make sense.
Note that nothing on the web page or even on the app after I downloaded and signed in gave any indication of these steps.
1st time with Hertz in 10 years. Going back to Enterprise from here on.
Made a reservation and paid online. Can’t pick it up without the app. Person at the counter can’t take my drivers license! Download the app, then add it there. Oh wait! You have to add a credit card to the app too! Why? I already paid for the car with a credit card. “But that’s your online account - you have to ADD it to the app. I love people stating ridiculous things as if they make sense.
Note that nothing on the web page or even on the app after I downloaded and signed in gave any indication of these steps.
1st time with Hertz in 10 years. Going back to Enterprise from here on.
Show more
