Revolutionary service
Hertz 247 van hire has been a godsend. The ability to hire a van within minutes and use your phone to take it on hire without having a physical person present makes the whole process so hassle free and a time saver. You’d know when it takes half a hour or more before you’re served at Enterprise then the inevitable hard scare sell of buying excess cover. Other rental companies are just as slow as everyone goes hiring at same times the mobile system makes it a doddle. The vans are usually in good nick and customer support is great. For those tip run and buying large furniture where you don’t need the hassle of a van all day. Believe me hertz is the greatest
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AI ID check doesn’t work
you have to go through an AI ID check which refused mine and did not give details
as to why so i could e.g. improve lighting to reduce glare. This seems to be a lifetime ban now as I cannot resubmit my details and the only way to get further support is to write a letter which feels archaic in this age. I think the processing being to write a letter is intentionally increasing the barrier to complaints to reduce the number of people
who will actually go through with submitting it.
as to why so i could e.g. improve lighting to reduce glare. This seems to be a lifetime ban now as I cannot resubmit my details and the only way to get further support is to write a letter which feels archaic in this age. I think the processing being to write a letter is intentionally increasing the barrier to complaints to reduce the number of people
who will actually go through with submitting it.
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Great experience
This is the first time I’ve driven a van, and I have to say the experience was first class.
Support takes 45 minutes
So support takes 45 minutes to join the chat, then ignores you for 10 minutes at a time between messages. And then only works 7:00 - 22:00 to support a service that is 24/7. What happens when your booking goes wrong at 22:30??
App does not work
Just installed app, it is completely unusable, just get repeating Connectivity Error Messages, I am on latest iOS 27.0
