Sketchy Pricing
The amount of free km and the fee for extra protection change! I was shown 100km included and extra protection fee of €10, however invoice shows only 35km included and the protection fee charge €15.
Also, I had a voucher which I would have liked to keep for a different trip, but it was automatically applied, without having the option to use it at a different time.
Lastly, the filter is faulty. When set to look for vans it always showed that zero vehicles match the criteria. With the filter disabled, I was able to find a van, however directions to the car or the address where the van is parked were not shown or didn’t work. All in all a solid 1 star experience 🥴
Also, I had a voucher which I would have liked to keep for a different trip, but it was automatically applied, without having the option to use it at a different time.
Lastly, the filter is faulty. When set to look for vans it always showed that zero vehicles match the criteria. With the filter disabled, I was able to find a van, however directions to the car or the address where the van is parked were not shown or didn’t work. All in all a solid 1 star experience 🥴
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Stay Away
After I canceled a fueling session and selected a different fueling pump, the app glitched and incorrectly continued to use the previous pump number.
When I tried to clear this up with Miles customer service, I was blamed for the incident and threatened with vague contractual penalties should something like this happen again.
This is an absurd way to treat a customer. Not one of their tips for avoiding this kind of incident actually applied to my situation. Therefore, it was entirely Mile's fault. I sacrificed my time to refuel the car when I technically didn't need to (it was at 30% or so) and I made sure that Miles lost no money in the mixup. Customer service implied I was a liar and said their systems did not detect any glitch. I find it hard to believe that they have a system so advanced that it can detect that absolutely no glitches occurred in a particular time window, even with a user-interface. I'm pretty sure such technology does not exist.
This leaves me with unacceptable legal uncertainty in using the app. What if a more serious glitch occurred but was asserted by Miles not to have occurred? This was only my second time using Miles and I cannot risk my neck continuing to use it.
Also, the customer service is extremely bad at reading emails. I had to re-explain what happened several times before they even demonstrated that they correctly understood what I had written. Unfortunately, I never got them to retract their threats, so Miles stands unapologetic in this matter.
When I tried to clear this up with Miles customer service, I was blamed for the incident and threatened with vague contractual penalties should something like this happen again.
This is an absurd way to treat a customer. Not one of their tips for avoiding this kind of incident actually applied to my situation. Therefore, it was entirely Mile's fault. I sacrificed my time to refuel the car when I technically didn't need to (it was at 30% or so) and I made sure that Miles lost no money in the mixup. Customer service implied I was a liar and said their systems did not detect any glitch. I find it hard to believe that they have a system so advanced that it can detect that absolutely no glitches occurred in a particular time window, even with a user-interface. I'm pretty sure such technology does not exist.
This leaves me with unacceptable legal uncertainty in using the app. What if a more serious glitch occurred but was asserted by Miles not to have occurred? This was only my second time using Miles and I cannot risk my neck continuing to use it.
Also, the customer service is extremely bad at reading emails. I had to re-explain what happened several times before they even demonstrated that they correctly understood what I had written. Unfortunately, I never got them to retract their threats, so Miles stands unapologetic in this matter.
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Changes that hurt
Overall a decent app; the service itself is of course for a City like Berlin fantastic. But the update that swapped the slider for parking /stop
over with a slider for ending rental is for longtime users who book hourly rates a killer. A few times now out of habit I thought I was parking with many hrs and kms left on the package but endet the rental. This is bad. Also - if one paid for 3hrs the rental should not be able to end before. At least there should be a way to reverse the ending of the rental when accidentally ended. In my last case a new driver had booked minutes after I made the mistake a d before I realized it.Hence the latest app version just 2 stars
over with a slider for ending rental is for longtime users who book hourly rates a killer. A few times now out of habit I thought I was parking with many hrs and kms left on the package but endet the rental. This is bad. Also - if one paid for 3hrs the rental should not be able to end before. At least there should be a way to reverse the ending of the rental when accidentally ended. In my last case a new driver had booked minutes after I made the mistake a d before I realized it.Hence the latest app version just 2 stars
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€100 charged for smoking I did not do
I was charged €100 for a “smoking fee” after a rental of just a few minutes, even though I did not smoke in the vehicle.
The charge was based only on an automated sensor, with no photos or direct evidence. When I formally disputed the fee via certified legal notice, MILES replied with generic emails and stated that “no further correspondence is planned”.
Lack of transparency and refusal to properly address a formal dispute. Very disappointing experience.
The charge was based only on an automated sensor, with no photos or direct evidence. When I formally disputed the fee via certified legal notice, MILES replied with generic emails and stated that “no further correspondence is planned”.
Lack of transparency and refusal to properly address a formal dispute. Very disappointing experience.
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Sketchy
Be careful, seems nice at the beginning and then they suddenly rob with some hidden fee they never told you about. Watch out and don’t get scammed
