Stay Away
After I canceled a fueling session and selected a different fueling pump, the app glitched and incorrectly continued to use the previous pump number.
When I tried to clear this up with Miles customer service, I was blamed for the incident and threatened with vague contractual penalties should something like this happen again.
This is an absurd way to treat a customer. Not one of their tips for avoiding this kind of incident actually applied to my situation. Therefore, it was entirely Mile's fault. I sacrificed my time to refuel the car when I technically didn't need to (it was at 30% or so) and I made sure that Miles lost no money in the mixup. Customer service implied I was a liar and said their systems did not detect any glitch. I find it hard to believe that they have a system so advanced that it can detect that absolutely no glitches occurred in a particular time window, even with a user-interface. I'm pretty sure such technology does not exist.
This leaves me with unacceptable legal uncertainty in using the app. What if a more serious glitch occurred but was asserted by Miles not to have occurred? This was only my second time using Miles and I cannot risk my neck continuing to use it.
Also, the customer service is extremely bad at reading emails. I had to re-explain what happened several times before they even demonstrated that they correctly understood what I had written. Unfortunately, I never got them to retract their threats, so Miles stands unapologetic in this matter.
When I tried to clear this up with Miles customer service, I was blamed for the incident and threatened with vague contractual penalties should something like this happen again.
This is an absurd way to treat a customer. Not one of their tips for avoiding this kind of incident actually applied to my situation. Therefore, it was entirely Mile's fault. I sacrificed my time to refuel the car when I technically didn't need to (it was at 30% or so) and I made sure that Miles lost no money in the mixup. Customer service implied I was a liar and said their systems did not detect any glitch. I find it hard to believe that they have a system so advanced that it can detect that absolutely no glitches occurred in a particular time window, even with a user-interface. I'm pretty sure such technology does not exist.
This leaves me with unacceptable legal uncertainty in using the app. What if a more serious glitch occurred but was asserted by Miles not to have occurred? This was only my second time using Miles and I cannot risk my neck continuing to use it.
Also, the customer service is extremely bad at reading emails. I had to re-explain what happened several times before they even demonstrated that they correctly understood what I had written. Unfortunately, I never got them to retract their threats, so Miles stands unapologetic in this matter.
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Changes that hurt
Overall a decent app; the service itself is of course for a City like Berlin fantastic. But the update that swapped the slider for parking /stop
over with a slider for ending rental is for longtime users who book hourly rates a killer. A few times now out of habit I thought I was parking with many hrs and kms left on the package but endet the rental. This is bad. Also - if one paid for 3hrs the rental should not be able to end before. At least there should be a way to reverse the ending of the rental when accidentally ended. In my last case a new driver had booked minutes after I made the mistake a d before I realized it.Hence the latest app version just 2 stars
over with a slider for ending rental is for longtime users who book hourly rates a killer. A few times now out of habit I thought I was parking with many hrs and kms left on the package but endet the rental. This is bad. Also - if one paid for 3hrs the rental should not be able to end before. At least there should be a way to reverse the ending of the rental when accidentally ended. In my last case a new driver had booked minutes after I made the mistake a d before I realized it.Hence the latest app version just 2 stars
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€100 charged for smoking I did not do
I was charged €100 for a “smoking fee” after a rental of just a few minutes, even though I did not smoke in the vehicle.
The charge was based only on an automated sensor, with no photos or direct evidence. When I formally disputed the fee via certified legal notice, MILES replied with generic emails and stated that “no further correspondence is planned”.
Lack of transparency and refusal to properly address a formal dispute. Very disappointing experience.
The charge was based only on an automated sensor, with no photos or direct evidence. When I formally disputed the fee via certified legal notice, MILES replied with generic emails and stated that “no further correspondence is planned”.
Lack of transparency and refusal to properly address a formal dispute. Very disappointing experience.
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Sketchy
Be careful, seems nice at the beginning and then they suddenly rob with some hidden fee they never told you about. Watch out and don’t get scammed
Well made app and amazing service
An amazing service, convenient and great customer service. The app is also well made , and they keep improving it . The new update helps people end rentals without pausing it by mistake. This is a sign of a team that gives attention to details . I wish miles was also in Italy and other places . It’s too good to be in only one country .
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Great service. Awful ads.
I have no complaints about hiring cars or the ease of use in general.
But…
Ads constantly pop up pushing the annual plan instead of my current subscription. Getting ads when I’m already subscribed is super annoying and honestly a bit insulting. It gets worse. These ads will actually *block* starting and ending a reservation, which only adds to the frustration.
If you’re okay with these ads, go for it. But be prepared for a pretty annoying user experience.
But…
Ads constantly pop up pushing the annual plan instead of my current subscription. Getting ads when I’m already subscribed is super annoying and honestly a bit insulting. It gets worse. These ads will actually *block* starting and ending a reservation, which only adds to the frustration.
If you’re okay with these ads, go for it. But be prepared for a pretty annoying user experience.
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Account blocked, 50 euros balance lost
My account was blocked with no explanation. My wife’s account got blocked too with 50 euros on it and no refund. It’s either very bad customer service, incompetence or dishonest commercial practices.
Nach dem neuen Update läuft alles wieder rund
Vor ca. zwei Monaten hat Miles ein Update Released welches leider viele Fehler verursacht hat. Es gab Probleme beim digitalen Tanken, und laden sowie umständliche Neuerungen welche die usability deutlich verschlechtert haben. Nun gab es endlich ein neues Update und alles ist back to normal!! Digitales Tanken und Laden laufen wieder viel viel besser und insgesamt wurde der Flow in der App wieder zurückgebracht 👍🏻👍🏻👍🏻
Miles ist einer der coolsten Apps bzw. Firmen hier in Berlin - immer und überall habe ich ein Auto ohne eins kaufen zu müssen. Mit dem Platin pass kann man einiges sparen (sofern man mehr als 10 Fahrten im Monat macht). Alles in allem könnte ich mir ein Leben ohne Miles in Berlin nicht mehr vorstellen - immer coole neue Autos mit super guter Ausstattung und vorallem MEGA GUTEN LAUTSPRECHERN für lustige Fahrten :)
Miles ist einer der coolsten Apps bzw. Firmen hier in Berlin - immer und überall habe ich ein Auto ohne eins kaufen zu müssen. Mit dem Platin pass kann man einiges sparen (sofern man mehr als 10 Fahrten im Monat macht). Alles in allem könnte ich mir ein Leben ohne Miles in Berlin nicht mehr vorstellen - immer coole neue Autos mit super guter Ausstattung und vorallem MEGA GUTEN LAUTSPRECHERN für lustige Fahrten :)
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Updating payment method impossible
Cc expired. Am getting charged dunning fees although page empty where payment method should be displayed.
Would not recommend
I recently encountered a deeply disappointing and discriminatory situation with MILES Mobility while attempting to register an account to rent a vehicle. As a Ukrainian citizen under the EU’s temporary protection status, I presented my valid Ukrainian driver’s license. Possibly MILES Mobility uses an outdated internal policy requiring an EU-issued license, ignoring the clear EU regulations designed to support refugees like me fleeing Russia’s invasion.
This refusal undermined the very solidarity the EU promotes toward Ukrainian refugees. According to the European Parliament’s decision in July 2022 (Regulation (EU) 2022/1280), Ukrainians with temporary protection status are explicitly permitted to use their Ukrainian driving licenses across the EU without needing to exchange them or obtain an international permit, for the full duration of their protection. This measure, adopted with overwhelming support (561 votes to 6), reduces administrative burdens and ensures equal access to essential services like mobility. By disregarding this binding EU law, MILES Mobility effectively discriminated against a protected group, potentially violating anti-discrimination directives.
I urge the company to urgently update its policies and train staff on EU refugee rights.
I urge the company to urgently update its policies and train staff on EU refugee rights. Travelers and fellow Ukrainians: beware—opt for providers who honor EU commitments. Rating: 1/5 stars.
This refusal undermined the very solidarity the EU promotes toward Ukrainian refugees. According to the European Parliament’s decision in July 2022 (Regulation (EU) 2022/1280), Ukrainians with temporary protection status are explicitly permitted to use their Ukrainian driving licenses across the EU without needing to exchange them or obtain an international permit, for the full duration of their protection. This measure, adopted with overwhelming support (561 votes to 6), reduces administrative burdens and ensures equal access to essential services like mobility. By disregarding this binding EU law, MILES Mobility effectively discriminated against a protected group, potentially violating anti-discrimination directives.
I urge the company to urgently update its policies and train staff on EU refugee rights.
I urge the company to urgently update its policies and train staff on EU refugee rights. Travelers and fellow Ukrainians: beware—opt for providers who honor EU commitments. Rating: 1/5 stars.
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Error
I tried to register twice but every time it showed an error on gej main screen „undefined is not an object” and Ai chat couldn’t help me
Ich habe eigentlich nichts zu meckern
In Berlin braucht man eigentlich kein eigenes Auto. Fahrrad und Öffis sind recht zuverlässig, schneller und günstig. Auto steht hier zu 70% rum.
MILES hat hierfür eigentlich die perfekte Alternative geschaffen. Fast an jeder Ecke findet man ein Fahrzeug, ob PKW oder Transporter. Auch wenn die manchmal ein paar Beulen haben oder irgendwelche kleinen Sachen von den Vorbenutzern vergessen wurden. Das Gesamtpaket ist TOP. Und die Autos fahren bisher immer super.
Kundenservice ist fix und freundlich. Ich bin insgesamt absolut zufrieden.
MILES hat hierfür eigentlich die perfekte Alternative geschaffen. Fast an jeder Ecke findet man ein Fahrzeug, ob PKW oder Transporter. Auch wenn die manchmal ein paar Beulen haben oder irgendwelche kleinen Sachen von den Vorbenutzern vergessen wurden. Das Gesamtpaket ist TOP. Und die Autos fahren bisher immer super.
Kundenservice ist fix und freundlich. Ich bin insgesamt absolut zufrieden.
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Charging is still broken
Initiating a charge for an electric car through the app has been broken for several years. If you’re lucky, the car might actually start charging, but this fact is reflected in the app approximately 0% of the time. Which means your rental is stuck in a broken state, repeatedly asking you to confirm the car is charging and failing. I have to call customer service every, single, time. Luckily, they’re always extremely nice and very helpful!
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1€ unlock fee?
Ok i wanna rent and drive without locking ! Allow that m….f…..s
Best Autovermietung
Ich weiß nicht was alle hier haben wenn sie ihre Autos deutlich falsch abstellen muss man sich nicht wundern. wenn man viel Fahrer ist lohnt es sich einen pass zu holen , Autos stehen an jeder Ecke in Berlin Meisstens sauber manchmal dreckig aber kein Wunder bei manchen Leuten wie sie mit miet Autos umgehen als wären es ihre eigenen Preise könnten ein wenig billiger sein aber kann ich verstehen , sieht man bei der Konkurrenz die alle sich nicht halten können weil sie es zu billig anbieten.
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ask robot. i click and app closes
i understand security but what about the bugs? it’s real me and i can’t recover my account just because ?
Suspended For No Reason
They have suspended my account for no reason 16 hours before a planned trip. They took no effort in resolving the issue.
Raised issue over support bot. But had to pay partly
I was having issues closing the car. Talked to the support bot. It told me how to manually close it (offline) - then I opened a ticket.
My expectation was that I will be charged until the ticket raise. But Miles let me pay over 60eur. Means, I am now responsible for them not being able to solve their ticket timely. Very frustrating
My expectation was that I will be charged until the ticket raise. But Miles let me pay over 60eur. Means, I am now responsible for them not being able to solve their ticket timely. Very frustrating
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Ужасный сервис
Все очень плохо не работает нормально, дискриминация, не подтверждают европейские документы по несколько дней, когда срочно нужен автомобиль
Übersichtlich
Sie ist sehr übersichtlich, auch die Registrierung ist einfach.
Response from developer
Vielen Dank für deine Rezension, schön, dass du happy mit der App bist. 🖤
