Terrible App & Poor Customer Service
This application demonstrates significant shortcomings in both functionality and customer service. I encountered unprofessional behavior from several members of the Damage Recovery Team, which exacerbated an already frustrating situation.
After booking a vehicle, I discovered that it had pre-existing damages, which were not disclosed prior to rental. I had expected Enterprise to employ a thorough inspection process to ensure that all vehicles are roadworthy before being made available for rental. Unfortunately, this was not the case. Consequently, the company has unfairly placed the financial responsibility for these pre-existing damages on me, despite my lack of involvement in causing them.
I urge others to reconsider using this app, as there are far superior alternatives available. Furthermore, I plan to share my negative experience on social media to raise awareness about these issues.
After booking a vehicle, I discovered that it had pre-existing damages, which were not disclosed prior to rental. I had expected Enterprise to employ a thorough inspection process to ensure that all vehicles are roadworthy before being made available for rental. Unfortunately, this was not the case. Consequently, the company has unfairly placed the financial responsibility for these pre-existing damages on me, despite my lack of involvement in causing them.
I urge others to reconsider using this app, as there are far superior alternatives available. Furthermore, I plan to share my negative experience on social media to raise awareness about these issues.
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Needs app renovation
Needs a new interface and they need to put down your mileage costs rather than just taking money straight away without breakdown available to see
No competition
Way more expensive than Zipcar was, and they also take charges slow, they will take the payment some hours after reservation and then take the tunnel fees later after that. So u gotta make sure there’s money there otherwise it’s put down as a warning or some rubbish. Also the app is basic you have to go to the website to actually see billing and trip info etc. Lack of competition, it’s the closest car club to how Zipcar operated.
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Verification
The app says my type of license requires personal indoor verification instead of digital on. That’s really bad as slots availability is not that good and I have to waste 2 hours of my time for that.
Disappointing
Disappointing
The app is super buggy and the support is pretty hopeless
Look, like a lot of people, the only reason I’m using these guys is because Zip car closed down. And that’s probably why the support isn’t great because they don’t need it to be great as don’t have much, if any, competition for the Car club market.
It’s not a terrible epic experience, but it’s not that much better. And the signup process was laborious and cumbersome.
If you can avoid it, avoid it
If you have to live with it, then just know what your getting yourself in for
It’s not a terrible epic experience, but it’s not that much better. And the signup process was laborious and cumbersome.
If you can avoid it, avoid it
If you have to live with it, then just know what your getting yourself in for
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