Simply does not work at all anymore
When I open the app and attempt to login it just gets stuck cycling the security verification over and over. This is with the latest update. It's a great service but I probably have to cancel because of the busted app.
Hidden fees, no real auditing system
The app, when it works, is a good alternative to both the transit system and owning a car. But it has a slew of rules that change without real notice as well as hidden fees that can be frustrating to find out with their poor customer service. Calling them can take a while depending on how many agents are available. And if you get the misfortune to get a fee for something, there’s no real way to contest it. If they feel like it, sometimes they’ll waive one, but you’re stuck with random other fees if you didn’t yourself take pictures of everything from the fuel levels, to where you parked, to the car’s cleanliness, for every single trip you make. Even if it’s only for a few minutes. So without a real auditing system, you could be stuck with fees that weren’t your responsibility to begin with.
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Solide
Ouep j’ai pas à me plaindre pour mes besoin
Unprofessional customer support, horrible company
The app interface is very confusing. The developers need to mature the app and really think things through. Customer service protects the terms and conditions regardless of how valuable a “bug” discovery may be.
I spent 50 minutes on the phone trying to show issues with the app. A normal company would not only make things right but would also be grateful for any feedback, as they would see it as an opportunity for improvement.
I actually provided solid proof and directly showed customer support how fixing this specific bug would not only improve the user experience but also explained the economics of how it would save them time in the future by reducing the need to deal with this issue on the customer support side. As a senior software engineer, I know what I am talking about.
The app is full of bugs and can be improved significantly... but I wasn’t heard.
STAY AWAY FROM THIS COMPANY!!!
I spent 50 minutes on the phone trying to show issues with the app. A normal company would not only make things right but would also be grateful for any feedback, as they would see it as an opportunity for improvement.
I actually provided solid proof and directly showed customer support how fixing this specific bug would not only improve the user experience but also explained the economics of how it would save them time in the future by reducing the need to deal with this issue on the customer support side. As a senior software engineer, I know what I am talking about.
The app is full of bugs and can be improved significantly... but I wasn’t heard.
STAY AWAY FROM THIS COMPANY!!!
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Watch OUT - Worst Service Ever - STEAL your money
Horrible customer service! Dirty cars. They don’t respect the customers. They charge you extra with their made up rules! They honestly want to steal your money by pre-authorization.
