Deçu
Franchement déçu… ça ne fait pas longtemps que je suis inscrite et franchement c’est une cata. Les 2 seules locations que j’ai effectué était dans un état déplorable (salle, odeurs nauséabonde etc) je l’ai bien évidement signalé et demander une réclamation au bout de la 2ème location (qui était la fois de trop car je l’ai louer crevé et c’est un monsieur dans la rue qui me la fait remarquer après avoir fait 1h d’autoroute…) mis a part le service client que j’ai eu au téléphone pour ça (qui était assez aimable mais expéditif) aucun retour à mes différents mails pour leurs faire part de mon mécontentement… franchement vaux mieux louer une voiture sur un application dédié et payer plus chère afin d’avoir des voiture propres et en bon état.
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Be perfect or else!
You better get every single thing right on your first try making an application! They won’t let you go back or modify anything after. You have to make a whole other account, with new email, etc.
Sooo unnecessary!
Its so easy nowadays to make a working platform where you can go back and change mistakes!
Most people could make that in a month.. use AI if you have to..
Sooo unnecessary!
Its so easy nowadays to make a working platform where you can go back and change mistakes!
Most people could make that in a month.. use AI if you have to..
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Simply does not work at all anymore
When I open the app and attempt to login it just gets stuck cycling the security verification over and over. This is with the latest update. It's a great service but I probably have to cancel because of the busted app.
Response from developer
We're sorry for the trouble; this shouldn't happen. Please call our Customer Service team so they can help troubleshoot the login issue directly and get you sorted before you consider cancelling. You can also use our Contact form directly from the app (without being logged in) or on our website, we'll be happy to help.
Hidden fees, no real auditing system
The app, when it works, is a good alternative to both the transit system and owning a car. But it has a slew of rules that change without real notice as well as hidden fees that can be frustrating to find out with their poor customer service. Calling them can take a while depending on how many agents are available. And if you get the misfortune to get a fee for something, there’s no real way to contest it. If they feel like it, sometimes they’ll waive one, but you’re stuck with random other fees if you didn’t yourself take pictures of everything from the fuel levels, to where you parked, to the car’s cleanliness, for every single trip you make. Even if it’s only for a few minutes. So without a real auditing system, you could be stuck with fees that weren’t your responsibility to begin with.
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Solide
Ouep j’ai pas à me plaindre pour mes besoin
Response from developer
Merci beaucoup pour votre note et votre commentaire! Nous sommes ravis que notre application vous plaise. 😊
Unprofessional customer support, horrible company
The app interface is very confusing. The developers need to mature the app and really think things through. Customer service protects the terms and conditions regardless of how valuable a “bug” discovery may be.
I spent 50 minutes on the phone trying to show issues with the app. A normal company would not only make things right but would also be grateful for any feedback, as they would see it as an opportunity for improvement.
I actually provided solid proof and directly showed customer support how fixing this specific bug would not only improve the user experience but also explained the economics of how it would save them time in the future by reducing the need to deal with this issue on the customer support side. As a senior software engineer, I know what I am talking about.
The app is full of bugs and can be improved significantly... but I wasn’t heard.
STAY AWAY FROM THIS COMPANY!!!
I spent 50 minutes on the phone trying to show issues with the app. A normal company would not only make things right but would also be grateful for any feedback, as they would see it as an opportunity for improvement.
I actually provided solid proof and directly showed customer support how fixing this specific bug would not only improve the user experience but also explained the economics of how it would save them time in the future by reducing the need to deal with this issue on the customer support side. As a senior software engineer, I know what I am talking about.
The app is full of bugs and can be improved significantly... but I wasn’t heard.
STAY AWAY FROM THIS COMPANY!!!
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Watch OUT - Worst Service Ever - STEAL your money
Horrible customer service! Dirty cars. They don’t respect the customers. They charge you extra with their made up rules! They honestly want to steal your money by pre-authorization.
Worst Customer Service!
Worst customer service you can get anywhere and made up rules just to hurt and bother customers. They charge you more for a “regular” SUV cars. They have made up rules that customers won’t necessarily are informed about.
Dirty cars and bed bugs
The cars are extremely dirty and are never cleaned. The seats are black from body sweat. Be careful because, the cars are coming with bed bugs. We need to report this company to the better business bureau.
DO NOT USE THIS APP
Everything will be fine for a while but I promise it'll turn sour FAST. If you dont want to pay hundreds in fines when it's not even your fault/responsability, if you want TRASH and disrespectful service client, then go ahead and suit yourself.
Pls stay away, dont waste money
Pls stay away, dont waste your money. zero maintenance, very rare to find good vehicles. Even if we dont ride, once you start trip and vehicles gives trouble, they not even bother to refund your money. better to avoid and save money.
Pricey
Uber is cheaper than car sharing.. That’s truly ridiculous..
Worst company
I don’t even know where to start.
Huh.
Use Leo instead.
Fraude total cette applis
Avant de vous inscrire lisez bien les avis au moins vous serez pas déçu et vous gardez votre argent c un conseil 👍
Very Bad
Worst User Interface, it’s not clear where you can park and what to do if the car you reserved isn’t there. i will try the competitor Leo and see if it’s better. Those who’ve used seem to be happy and say the App tells them where to park the vehicle upon return
Excellent service
Même si s’adapter au système de location prend un certain temps, le service téléphonique est efficace et relativement rapide selon la période du jour.
Depuis 2 ans que j’utilise ce service, je suis heureuse de ne plus avoir à payer un versement mensuel pour une voiture et l’assurance; surtout qu’avec Communauto je conduis des autos récentes, sans devoir faire le plein et c’est à proximité de chez-moi.
Une super offre qui a beaucoup plus d’avantages que de payer pour sa propre voiture et d’avoir aussi à la… déneigée.
Merci Communauto.
Depuis 2 ans que j’utilise ce service, je suis heureuse de ne plus avoir à payer un versement mensuel pour une voiture et l’assurance; surtout qu’avec Communauto je conduis des autos récentes, sans devoir faire le plein et c’est à proximité de chez-moi.
Une super offre qui a beaucoup plus d’avantages que de payer pour sa propre voiture et d’avoir aussi à la… déneigée.
Merci Communauto.
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Mauvais service
Vraiment des crosseurs..
Vraiment sale
Chaque fois que je vais dans un communauto c souvent sale il faudrait mettre un système mais le pire truc les gens sont sales il devrait avoir honte de donner sa au gens
Good service but
The idea is great but the app is not, it’s doesn’t give you the ability to report your feedback after your trip ends , also sometimes the cars are in a bad shape
