Dirty cars and bed bugs
The cars are extremely dirty and are never cleaned. The seats are black from body sweat. Be careful because, the cars are coming with bed bugs. We need to report this company to the better business bureau.
DO NOT USE THIS APP
Everything will be fine for a while but I promise it'll turn sour FAST. If you dont want to pay hundreds in fines when it's not even your fault/responsability, if you want TRASH and disrespectful service client, then go ahead and suit yourself.
Pls stay away, dont waste money
Pls stay away, dont waste your money. zero maintenance, very rare to find good vehicles. Even if we dont ride, once you start trip and vehicles gives trouble, they not even bother to refund your money. better to avoid and save money.
Pricey
Uber is cheaper than car sharing.. That’s truly ridiculous..
Worst company
I don’t even know where to start.
Huh.
Use Leo instead.
Very Bad
Worst User Interface, it’s not clear where you can park and what to do if the car you reserved isn’t there. i will try the competitor Leo and see if it’s better. Those who’ve used seem to be happy and say the App tells them where to park the vehicle upon return
Excellent service
Même si s’adapter au système de location prend un certain temps, le service téléphonique est efficace et relativement rapide selon la période du jour.
Depuis 2 ans que j’utilise ce service, je suis heureuse de ne plus avoir à payer un versement mensuel pour une voiture et l’assurance; surtout qu’avec Communauto je conduis des autos récentes, sans devoir faire le plein et c’est à proximité de chez-moi.
Une super offre qui a beaucoup plus d’avantages que de payer pour sa propre voiture et d’avoir aussi à la… déneigée.
Merci Communauto.
Depuis 2 ans que j’utilise ce service, je suis heureuse de ne plus avoir à payer un versement mensuel pour une voiture et l’assurance; surtout qu’avec Communauto je conduis des autos récentes, sans devoir faire le plein et c’est à proximité de chez-moi.
Une super offre qui a beaucoup plus d’avantages que de payer pour sa propre voiture et d’avoir aussi à la… déneigée.
Merci Communauto.
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Mauvais service
Vraiment des crosseurs..
Vraiment sale
Chaque fois que je vais dans un communauto c souvent sale il faudrait mettre un système mais le pire truc les gens sont sales il devrait avoir honte de donner sa au gens
Good service but
The idea is great but the app is not, it’s doesn’t give you the ability to report your feedback after your trip ends , also sometimes the cars are in a bad shape
It doesn’t work.
Shows the message: Whoops! Sorry, our server is currently under maintenance. Please try again in few minutes.
But it works just fine in a Android phone. :-(
But it works just fine in a Android phone. :-(
Terrible service
Filthy cars, no maintenance to the cars, terrible customer support. Not worth it, just buy a small car instead.
Book a car nearby and find it far away
In recent months when booking a car nearby, then check it again you will find the car is far far away!!!
Worst customer service
They’re the worst when it comes to customer service. They never help.
Bad service
Very disappointing customer service experience with Communauto. The staffs attitude were unhelpful, and my concerns were handled very carelessly. They did not want to solve my problems. I felt like they were just trying to dismiss the issue instead of actually helping solve it.
Horrible.
Every time there is an issue with boarding or leaving. App is terrible.
Great idea but so many things wrong
The idea is great. Execution and support are decidedly not. Hardly anything is being fixed. Seems like they ignore all reviews and mails that criticize.
- sometimes it books or blocks cars many kilometers away when clearly that was not chosen. Same with time of reservation. No safeguard. Eg I booked for a certain day and ot booked me for a full twenty four hours or so.
-buggy- suddenly it said me I am not in my city.
-hangs too much
-flex car times out and I lose my block before the 30 mins
-AUTO CHARGED more than it should have (more than once)Eg charged full day when I took it for a few hours only
-related to above customer service is terrible!!takes too long usually and some of the agents speak Luke you are an idiot and it’s automatically the customer’s fault. Whenever it comes to fees even if it’s Communauto’s fault they assume the customer is an idiot and at fault and they have no idea how to communicate with other humans. Then I am told that a certain tune is written in the terms when clearly I could see it is not. What a gross human being. Disgusting.
-get mails that I left car unclean when I have not- ever. I even found a friggin injection needle in there!
-got ticketed for something I did not do. Wasn’t even driving at the time or near that vehicle at the time. I don’t bother because of the time and effort.
There are things to fix and I could keep going. The service is altogether great but app and customer service need work. I echo everything everyone is saying in terms of complaints. Enough is enough. Whomever is managing those two portfolios need to step up in major ways.
- sometimes it books or blocks cars many kilometers away when clearly that was not chosen. Same with time of reservation. No safeguard. Eg I booked for a certain day and ot booked me for a full twenty four hours or so.
-buggy- suddenly it said me I am not in my city.
-hangs too much
-flex car times out and I lose my block before the 30 mins
-AUTO CHARGED more than it should have (more than once)Eg charged full day when I took it for a few hours only
-related to above customer service is terrible!!takes too long usually and some of the agents speak Luke you are an idiot and it’s automatically the customer’s fault. Whenever it comes to fees even if it’s Communauto’s fault they assume the customer is an idiot and at fault and they have no idea how to communicate with other humans. Then I am told that a certain tune is written in the terms when clearly I could see it is not. What a gross human being. Disgusting.
-get mails that I left car unclean when I have not- ever. I even found a friggin injection needle in there!
-got ticketed for something I did not do. Wasn’t even driving at the time or near that vehicle at the time. I don’t bother because of the time and effort.
There are things to fix and I could keep going. The service is altogether great but app and customer service need work. I echo everything everyone is saying in terms of complaints. Enough is enough. Whomever is managing those two portfolios need to step up in major ways.
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Recently when booked a car nearby, it jumped to another car far away
It happens so frequently that it’s so frustrating when a car is needed in emergency.
App needs a entirely new makeover
As many of reviews state the services offered are good but the app is trash. Not only the navigation through the app and all the glitches but the colour too. Such an ugly chartreuse green make it something nice and vibrant. Sheesh.
