Rental Scam
There are definitely factors that are not discussed when you’re picking up a car such as Flexcar feels the need to monitor your driving as if they’re your parents. I don’t understand why most of these notes are almost $1000 and then to price gauge you. They wanna build a driving score. Which is not their job they have people on the roads designed to protect the roads. I don’t think it’s necessary or appropriate for Flexcar to place a driving score, if they are leasing your car that should be the end of the business line. Nobody wants to be monitored constantly and make it feel even more not like their car. Also, with the car having so many sensors most of the times you’re not even close to another car. The sensors just assume that you don’t know how to drive and I feel like this is not a fair way to even monitor someone’s driving. However, there should be no monitoring of driving at all. This is definitely going to make their business lack appeal.
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Horrible service
This service seemed very appealing at first, but my experience has been extremely disappointing. The fact that you cannot change your payment due date is very concerning. In today’s world, unexpected situations happen all the time, and people need flexibility during uncertain times.
The roadside assistance customer service also needs significant improvement. I understand the company may still be growing, but customers are dealing with real-life emergencies and need reliable, responsive support.
On top of that, the extra fees—especially the mileage charges added on top of other fees—are excessive and unreasonable. Overall, this experience has left me frustrated, and I hope the company makes meaningful improvements to better support its customers.
The roadside assistance customer service also needs significant improvement. I understand the company may still be growing, but customers are dealing with real-life emergencies and need reliable, responsive support.
On top of that, the extra fees—especially the mileage charges added on top of other fees—are excessive and unreasonable. Overall, this experience has left me frustrated, and I hope the company makes meaningful improvements to better support its customers.
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Easy service
I’m not surprised by some bad reviews here. The service is not overly professional yet, but the ease of having a car for a season at a reasonable price outweighs that for me. I’ve been with them for 3 years, changed cars 3 times and it has been straightforward every time - with “decent” car options. I’m an expat from the UK and for me was by far the best option for a car on a short term basis. Great job guys.
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Good option
I’ve had a rental from Flex for about a year and have had no issues at all. It is a bit pricey and low mileage availability but overall it’s been great. I work from home and drive a whole lot but sure beats the hell out of leasing or buying a car nowadays with the ridiculous interest rates and insurance. With this you make one payment and everything is included. 4 stars
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The worst app
They make charges without justification
