Great
I have had a Flexcar for almost a year and have NO problems at all! They do what they say if you don’t like the price don’t pick the car!
Rental Scam
There are definitely factors that are not discussed when you’re picking up a car such as Flexcar feels the need to monitor your driving as if they’re your parents. I don’t understand why most of these notes are almost $1000 and then to price gauge you. They wanna build a driving score. Which is not their job they have people on the roads designed to protect the roads. I don’t think it’s necessary or appropriate for Flexcar to place a driving score, if they are leasing your car that should be the end of the business line. Nobody wants to be monitored constantly and make it feel even more not like their car. Also, with the car having so many sensors most of the times you’re not even close to another car. The sensors just assume that you don’t know how to drive and I feel like this is not a fair way to even monitor someone’s driving. However, there should be no monitoring of driving at all. This is definitely going to make their business lack appeal.
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Horrible service
This service seemed very appealing at first, but my experience has been extremely disappointing. The fact that you cannot change your payment due date is very concerning. In today’s world, unexpected situations happen all the time, and people need flexibility during uncertain times.
The roadside assistance customer service also needs significant improvement. I understand the company may still be growing, but customers are dealing with real-life emergencies and need reliable, responsive support.
On top of that, the extra fees—especially the mileage charges added on top of other fees—are excessive and unreasonable. Overall, this experience has left me frustrated, and I hope the company makes meaningful improvements to better support its customers.
The roadside assistance customer service also needs significant improvement. I understand the company may still be growing, but customers are dealing with real-life emergencies and need reliable, responsive support.
On top of that, the extra fees—especially the mileage charges added on top of other fees—are excessive and unreasonable. Overall, this experience has left me frustrated, and I hope the company makes meaningful improvements to better support its customers.
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WARNING: My Experience With Flexcar
I strongly advise anyone considering Flexcar to think twice before signing up.
The way the service is presented and the reality of how it operates are two very different things. What is not made sufficiently clear is that once you exceed your mileage allowance, additional charges can become due immediately. In my case, after going over my miles, I was informed that additional mileage would cost $100 per 100 miles. What was never adequately explained was that failure to pay those charges immediately could result in the vehicle being repossessed without warning.
I had the vehicle for only three weeks when it was taken while I was at work. Imagine leaving for work with a vehicle and then discovering it has been removed before your rental period was even over.
What makes the situation even worse is the handling of personal property left inside the vehicle. After the repossession, I was told I would have to wait for the security team to contact me regarding my belongings. That is completely unacceptable. If your company can move quickly enough to take the vehicle, there should be an immediate process in place for customers to retrieve their personal property. Being told to wait until it is convenient for the company while my belongings are locked away is beyond frustrating.
I also disputed the decision not to reimburse any portion of my rental payment. Regardless of whether there was an outstanding balance, I did not receive the full rental period that I paid for. At the very least, any refund owed could have been applied toward the balance. Instead, I was left without the vehicle and without any reimbursement.
The entire experience felt unprofessional, poorly communicated, and handled with little regard for the customer. The lack of transparency, the repossession process, the delay in returning personal belongings, and the refusal to address my concerns appropriately have left me extremely dissatisfied.
Based on my experience, I cannot recommend Flexcar to anyone. If you are considering renting through them, make sure you fully understand every fee, every policy, and every consequence before handing over your money.
I would never use this service again, and I would strongly encourage others to proceed with extreme caution.
The way the service is presented and the reality of how it operates are two very different things. What is not made sufficiently clear is that once you exceed your mileage allowance, additional charges can become due immediately. In my case, after going over my miles, I was informed that additional mileage would cost $100 per 100 miles. What was never adequately explained was that failure to pay those charges immediately could result in the vehicle being repossessed without warning.
I had the vehicle for only three weeks when it was taken while I was at work. Imagine leaving for work with a vehicle and then discovering it has been removed before your rental period was even over.
What makes the situation even worse is the handling of personal property left inside the vehicle. After the repossession, I was told I would have to wait for the security team to contact me regarding my belongings. That is completely unacceptable. If your company can move quickly enough to take the vehicle, there should be an immediate process in place for customers to retrieve their personal property. Being told to wait until it is convenient for the company while my belongings are locked away is beyond frustrating.
I also disputed the decision not to reimburse any portion of my rental payment. Regardless of whether there was an outstanding balance, I did not receive the full rental period that I paid for. At the very least, any refund owed could have been applied toward the balance. Instead, I was left without the vehicle and without any reimbursement.
The entire experience felt unprofessional, poorly communicated, and handled with little regard for the customer. The lack of transparency, the repossession process, the delay in returning personal belongings, and the refusal to address my concerns appropriately have left me extremely dissatisfied.
Based on my experience, I cannot recommend Flexcar to anyone. If you are considering renting through them, make sure you fully understand every fee, every policy, and every consequence before handing over your money.
I would never use this service again, and I would strongly encourage others to proceed with extreme caution.
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Easy service
I’m not surprised by some bad reviews here. The service is not overly professional yet, but the ease of having a car for a season at a reasonable price outweighs that for me. I’ve been with them for 3 years, changed cars 3 times and it has been straightforward every time - with “decent” car options. I’m an expat from the UK and for me was by far the best option for a car on a short term basis. Great job guys.
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Good option
I’ve had a rental from Flex for about a year and have had no issues at all. It is a bit pricey and low mileage availability but overall it’s been great. I work from home and drive a whole lot but sure beats the hell out of leasing or buying a car nowadays with the ridiculous interest rates and insurance. With this you make one payment and everything is included. 4 stars
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The worst app
They make charges without justification
So excited about my new chapter in life! Got my dream job! 1st kid on the way! This will help a lot
So excited about my new chapter in life! Got my dream job! 1st kid on the way! This will help a lot! Now me and my baby girl can get around with ease!!thanks to flex car! God is good
Flex
This is not what I expected you have to keep paying for miles once your out of the miles you are given
Flawed Search Design
I entered my zip code while searching, and a list of cars showed. Then, when I went to check out, the app said there were no available cars in my area (no delivery options either). I spent time searching, only to be told NO. What is better is when users enter their zip code, an immediate message pops up saying Flexcar is not in your area or something like that. Seems misleading given the poor search design.
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Do anything else
Hidden fees, unresponsive customer service, general scam. We could have bought a car for the amount we had to sink into this. For goodness sake just avoid this it is a total scam
They cancelled phone support
You can no longer get a person on the phone. They give a phone number to call, but it just tells you that they refuse to talk to you. Do not sign up with this company. Solid companies don’t cut customer support. This business is obviously failing.
Never give them your credit card
they will charge you without warning for multiple things, such as a $275 membership, a 3% transfer fee, and tolls that you’ll end up paying twice! You won’t be able to get any of this money back, and the worst part is that they do it all without your consent. Don’t believe the prices they show you upfront — if you fall for those numbers, you will regret it later.
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Not worth it at all
I’m not sure why people even use this app, it’s the most pointless thing I’ve come across. Used for three weeks and just bought something.
You’re allowed 10,200 miles a year, ridiculous for one.
Their insurance, that you are forced to get ranged from 160-190 based on what i saw.
The payments on, for instance, a 2020 Honda Accord with 64k miles was base price of 399 plus 170 s month for their insurance . A whopping 560 a month. For a 2020 base model accord with 64k with 850 miles a month. Make it make sense .
And not only that you can’t use your own insurance, so you’d have to drop coverage. Do you know what happens when you finally do buy a car? They get you for much more for a lapse in insurance coverage.
I mean I guess if you want to toss money away, be my guest but might as well finance something for 5 years and drive it into the ground.
You’re allowed 10,200 miles a year, ridiculous for one.
Their insurance, that you are forced to get ranged from 160-190 based on what i saw.
The payments on, for instance, a 2020 Honda Accord with 64k miles was base price of 399 plus 170 s month for their insurance . A whopping 560 a month. For a 2020 base model accord with 64k with 850 miles a month. Make it make sense .
And not only that you can’t use your own insurance, so you’d have to drop coverage. Do you know what happens when you finally do buy a car? They get you for much more for a lapse in insurance coverage.
I mean I guess if you want to toss money away, be my guest but might as well finance something for 5 years and drive it into the ground.
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Misleading product
After two weeks of using a Flexcar they require you to pay a non refundable membership fee of $249.00.
The idea seems great but they nickel and dime you again and again. The worst part is they force you to use their car insurance and give some lame excuse for not using your own.
I used the car for 60 days and at the end I had a renewal of a next month charge approaching. I was told if I returned the car within three days I wouldn’t be charged for another month.
Low and behold that was a lie. I spoke to customer service three times and each time they had a different story.
Company is dishonest with their pricing and fees. Don’t try the customer service team because they won’t help. All in 60 days later I was charged a total of $1853.62 for Flexcar on a $439.00 a month car.
The idea seems great but they nickel and dime you again and again. The worst part is they force you to use their car insurance and give some lame excuse for not using your own.
I used the car for 60 days and at the end I had a renewal of a next month charge approaching. I was told if I returned the car within three days I wouldn’t be charged for another month.
Low and behold that was a lie. I spoke to customer service three times and each time they had a different story.
Company is dishonest with their pricing and fees. Don’t try the customer service team because they won’t help. All in 60 days later I was charged a total of $1853.62 for Flexcar on a $439.00 a month car.
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Worst costumer support
120miles round trip just to swap a car and they won’t even add credits or anything for the hassle. Very disappointing.
Hidden Fees
I didn’t want to buy a car so I thought this would be the best option at the time I was charged $50 extra for driving late at night but I work odd hrs as a recording, studio engineer which most of my record late night after club appearances and promotional nightclub tours! This was almost a good idea but they need to work out a lot of little kinks!
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Outstanding
Had a great experience using flexcar for a long term rental vs other rental companies like Sixt etc. The prices are fair, pick up and service is a breeze and the app is seamless and informative. Customer service is always helpful, but the company does such a good job, I’ve rarely had to reach out. I plan to continue to use their service long-term. The real benefit to me is access to newer model, reliable vehicles where the service is covered for any maintenance and repairs, all baked into your monthly cost. Not sure I’ll ever go back to a traditionally financed depreciating asset vehicle ever again.
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Beware
Beware of the $250 forced “Membership” scam they add on “just because”
The best way to drive without a long-term commitment
I think Flexcar is honestly the best way to drive without being stuck in a long-term commitment. I didn’t want to buy a car - I just needed something flexible so that in a few months I could move to a different state without the headache of selling a car or dealing with maintenance.
With Flexcar, I got a brand new car, no down payment, no long-term lease - just pick it up and go. Super convenient.
Also, I really like how transparent the mileage tracker is. It helps me stay on top of my miles so I don’t go over and end up paying more. Definitely recommend it if you want a car without the usual strings attached.
With Flexcar, I got a brand new car, no down payment, no long-term lease - just pick it up and go. Super convenient.
Also, I really like how transparent the mileage tracker is. It helps me stay on top of my miles so I don’t go over and end up paying more. Definitely recommend it if you want a car without the usual strings attached.
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