Inaccessible receipts.
I absolutely hate the way National does receipts, to the point that I avoid renting with them even though they have a better selection of vehicles. The app demands FULL ACCESS TO PHOTO LIBRARY, to give you a receipt which is just a long skinny screenshot. There is absolutely no reason for this. Have you people never heard of a .pdf?
You have to go to the website to get a normal receipt document but it is unnecessarily pretty and thus 2 pages long. Look at a hertz receipt for how to do it right. Clean, simple, concise, and easy for automated expense platforms to read.
You have to go to the website to get a normal receipt document but it is unnecessarily pretty and thus 2 pages long. Look at a hertz receipt for how to do it right. Clean, simple, concise, and easy for automated expense platforms to read.
Show more
Cancellation
“This reservation cannot be cancelled.” I have to call…like it’s the stone ages.
“An error has occurred. Please try again.” Time to go elsewhere. 7/22/26
Trip upcoming. Go to open this POS app on my iPhone 17 Pro Max: “An error has occurred. Please try again.” Literally dozens of times. Refresh. Restart. Uninstall. Reboot. Reinstall. “An error has occurred. Please try again.”
Customer Service claims ignorance. This entire episode eroded my confidence in National completely.
Customer Service claims ignorance. This entire episode eroded my confidence in National completely.
Show more
50/50 if it works
I travel for work and use this app every week. The last two months I get an error every time I open the app and it doesn’t work. Hertz doesn’t have this problem.
Recent update bricked the app
I have to constantly open and close the app to get ride of a generic “An error as occurred” message in the Home Screen. Still can’t log in
